Subrata Tikku

PRODUCT: UKG Pro / Ulti Pro, Workforce Management (WFM)

• Championed data-driven decision-making by implementing analytics evaluations and metric-based progress tracking systems, driving measurable improvements in product performance.
• Implemented Agile methodologies to streamline project management, enabling faster iterations and more frequent, high-quality releases.
• Managed and prioritized the product feature backlog, ensuring alignment with strategic business objectives and maximizing ROI.
• Collaborated with Product Managers to define product vision, develop roadmaps, and identify growth opportunities, enhancing product market fit.
• Authored and maintained user stories, epics, and themes, ensuring alignment with product strategy and delivery of high-value outcomes.
• Optimized sprint planning by maintaining a well-prepared backlog, boosting team productivity and efficiency.
• Mitigated impediments proactively, ensuring successful achievement of sprint and release goals.
• Conducted industry and competitor analysis, aligning product strategies with emerging market trends and competitive positioning.
• Delivered functional product demonstrations to stakeholders, enhancing transparency and securing stakeholder alignment.
• Developed and refined product-related documentation, fostering clear and effective communication across cross-functional teams.
• Coordinated with cross-functional teams, driving successful product launches and improving user adoption rates through targeted strategies.
• Partnered with sales teams to create impactful marketing materials that highlighted product benefits and drove customer acquisition.
• Improved user experience (UX) by collaborating closely with design and development teams to implement UI/UX enhancements.
• Managed product roadmaps, aligning with organizational goals and ensuring the timely delivery of high-impact features.

PRODUCT: Retirement Services (SBS), Customer Relationship Management (CEH)

• Engaged with engineering teams and leaders to identify and resolve challenges and impediments, fostering a collaborative and productive environment.
• Defined product vision, roadmaps, and user stories, ensuring alignment with organizational goals and successful execution in high-expectation settings.
• Collaborated with stakeholders to break down large epics into actionable user stories with clear acceptance criteria, facilitating efficient development and testing processes.
• Participated in all phases of SDLC, including requirement analysis and testing, ensuring high-quality deliverables and alignment with business needs.
• Standardized Agile methodologies during stand-ups and refinements by creating structured templates to address dependencies and challenges effectively.
• Spearheaded feature tracking and monitoring using Pendo, conducting knowledge transfer (KT) sessions to onboard teams and improve feature utilization.
• Worked closely with product owners, UX designers, and engineers to translate functional requirements into precise designs and functional implementations.
• Proactively addressed impediments, ensuring the timely and successful completion of sprint goals and deliverables.
• Maintained a prioritized product backlog, focusing on business value to support development efficiency and strategic alignment.
• Captured and defined product requirements based on customer needs and seamlessly integrated them into the product roadmap.
• Led Agile development processes, including PI planning, sprint planning, backlog refinement, and daily stand-ups, to ensure the timely delivery of product features.
• Built strong stakeholder relationships, fostering cross-departmental collaboration and ensuring seamless product development.
• Increased product adoption by identifying customer needs and developing innovative product features tailored to address them.

PROJECT: Wesleyan (Insurance - Life)

• Defined current (as-is) and future (to-be) states for requirements and change requests, ensuring clarity and alignment with business goals.
• Collaborated with diverse stakeholder groups to elicit business requirements, map processes, and develop a shared understanding of project objectives.
• Built consensus on business requirements, securing stakeholder agreement and minimizing project risks.
• Coordinated with product teams to implement systems that accurately met business requirements and enhanced operational efficiency.
• Led Agile ceremonies, including backlog refinement, daily stand-ups, sprint reviews, demos, and retrospectives, to promote team collaboration and productivity.
• Facilitated sprint refinements, presenting features and user stories for estimations using T-shirt sizing and story points to streamline planning processes.
• Managed stakeholder expectations through transparent communication, regular status updates, and alignment between deliverables and objectives.
• Conducted requirement-gathering workshops, resulting in clear documentation of objectives, deliverables, and actionable tasks

PROJECT: MLI Egypt, Zurich Japan, SOMPO Indonesia, General Eastern Singapore, and Malaysia (Insurance - Life and P&C)

• Participated in hand-off meetings and walkthrough calls, addressing technical and QA considerations to ensure seamless project implementation.
• Obtained and analyzed reports, identifying issues, opening defects, triaging, and raising tickets to meet project requirements effectively.
• Supported User Acceptance Testing (UAT) by creating detailed test cases, defining acceptance criteria, and managing issues and defect resolution.
• Collaborated closely with QA teams to ensure comprehensive testing coverage, improving defect identification and resolution timelines.
• Established traceability of all business requirements to functional and non-functional specifications, ensuring project alignment with objectives.
• Led client meetings, effectively capturing deliverables and driving successful outcomes through proactive communication and planning.
• Performed software testing activities, including test preparation, execution, and detailed reporting to maintain project quality standards.
• Managed defect backlogs, with a particular focus on resolving external and customer-reported issues to enhance user satisfaction.
• Facilitated knowledge-sharing sessions in team meetings, fostering collaboration, addressing challenges, and exploring innovative solutions.
• Developed high-quality documentation to support training efforts, enabling employees to understand and adopt new systems and procedures.
• Streamlined project management processes by implementing effective communication strategies and enhancing collaboration across cross-functional teams.
• Conducted gap analysis to identify discrepancies between existing systems and desired states, proposing actionable improvements.
• Introduced agile methodologies, boosting team productivity and creating a dynamic and responsive work environment.