Subrata Saha
Howrah
Summary
Collaborative leader skilled in fostering engaged and empowering work culture through effective partnership with coworkers. Proven track record in building and maintaining strong relationships with diverse range of stakeholders in dynamic and fast-paced settings.
Overview
8
8
years of professional experience
Work History
Store Manager
Blinkit
12.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Cluster Manager
Busybees logistics solutions pvt ltd
02.2022 - 09.2024
- Team Leadership and Development : Providing leadership and guidance to the operations team,
- Data Analysis : Analyzing operational data to make informed decisions and optimize processes.
- Managing Operations : Overseeing the day-to-day activities of the organization and ensuring that operations run smoothly. This includes coordinating with various departments to optimize processes and resources.
- Strategic Planning : Developing and implementing strategic plans and goals for the organization in collaboration with senior management.
- Process Improvement : Identifying inefficiencies in operations and implementing improvements to enhance productivity and quality.
- Performance Evaluation : Evaluating the performance of various departments and individuals to identify areas for improvement and recognize achievements.
- Resource Management : Efficiently managing staff, equipment, and resources to achieve optimal results.
Senior Executive
Instakart services private limited
02.2019 - 02.2022
- Hub Operations Management : Ensuring smooth day-to-day operations of last-mile hub. This includes overseeing the receipt, sorting, and dispatch of packages for delivery.
- Team Supervision : Managing and supervising a team of hub staff, including drivers, sorters, and administrative personnel. This involves assigning tasks, providing training, and monitoring performance.
- Routing and Scheduling : Efficiently planning and organizing delivery routes to optimize the use of resources and reduce delivery time and costs.
- Inventory Management : Keeping track of inventory levels at the hub and coordinating with the central warehouse to replenish stock as needed.
- Customer Service : Addressing customer inquiries, complaints, and delivery issues promptly and professionally to maintain high customer satisfaction levels.
- Performance Monitoring and Reporting : Analyzing key performance indicators (KPIs) for the hub, such as delivery success rates, on-time performance, and package handling metrics. Preparing regular reports for management.
- Continuous Improvement : Identifying areas for improvement in the last-mile delivery process and implementing strategies to enhance efficiency and reduce costs.
Compliance Head operation Last mile
knostics infodel, Bhubaneshwar
03.2018 - 01.2019
- Eliminated downtime and maximise revenue by providing top project quality control.
- Supervisor of Knostics for all nodes in ODISHA for Amazon delivery Process.
- Ensured no high ageing shipment laying at Hub for all Amazon process sp in Orissa patch which is under my organisation.
- Arrange training or refreshment session for station team to maintain a proper process knowledge.
- Oversaw logistics and inventory management for all Twelves no of Hub which is comes under my Cluster
Assistant Teacher
St. Xavier's High school, Madhubani , Bihar
12.2016 - 02.2018
- Helped students to achieve target grades through continuous curricular support and motivation.
- Managed challenging behaviour effectively, reducing classroom incidents to maintain positive learning environments.
- Set and communicated practical learning and development goals by developing individual education plans
- Delivered learning support on remote basis through Zoom and Google Classroom.
Education
Bachelor of Technology - Computer science & Engineering
West Bengal University of Technology
2015
Intermediate - Science
Baksara High School
2010
Matriculation -
Thanamakua Model High School
2008
Skills
- Logistics Expertise
- Team Management
- Problem-Solving
- Data Analysis
- Communication Skills
- Customer Service Orientation
- Multitasking and organization
- Store operations
Languages
English
Fluent
Hindi
Fluent
Bengali
Native
odia
Elementary
Hobbies
- Reading: Many people enjoy getting lost in the world of books, whether it's fiction, non-fiction, or any other genre.
- Fitness and Sports: People enjoy activities like jogging, cycling, swimming, basketball, and more to stay active and healthy.I fond of playing and watching football
Timeline
Store Manager
Blinkit
12.2024 - Current
Cluster Manager
Busybees logistics solutions pvt ltd
02.2022 - 09.2024
Senior Executive
Instakart services private limited
02.2019 - 02.2022
Compliance Head operation Last mile
knostics infodel, Bhubaneshwar
03.2018 - 01.2019
Assistant Teacher
St. Xavier's High school, Madhubani , Bihar
12.2016 - 02.2018
Intermediate - Science
Baksara High School
Matriculation -
Thanamakua Model High School
Bachelor of Technology - Computer science & Engineering
West Bengal University of Technology
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