Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
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Subuhi Fathima

Subuhi Fathima

Demand Generation And Client Support
Bangalore

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience
6
6
years of post-secondary education

Work History

Airbnb Host Support

The Canopy House
Bangalore
09.2022 - Current
  • Respond to initial customer enquires for a medium sized Hospitality firm. Typical enquiries come from MMT and Airbnb.
  • Once the booking is confirmed- I'm responsible for helping guests have a smooth check-in process.
  • Answer all quires and issues that come during their stay at our properties.

Lead Generation Executive

IT Data Union
Bangalore
07.2021 - 06.2022
  • Responsible for supporting Business Development Head based out of London in identifying potential target markets to execute demand generation campaigns.
  • Identifying potential Business databases to compile contact information of Top Marketing and C level executives.
  • Extensive usage of LinkedIn and ZommInfo to target specific contacts
  • Create email templates and pitch to execute email campaigns to relevant contacts from the above sources.
  • Once we have positive response, I was responsible for either scheduling a call or forward the lead opportunity to Business Development Head for an initial discovery call.

Education

Bachelor of Arts - Journalism, English Literature And Psychology

Reva University
Bangalore, India
07.2019 - 08.2022

High School Diploma -

Huda National School
Bangalore, India
03.2015 - 03.2016

High School Diploma -

Mount Carmel College
Bangalore, India
05.2017 - 06.2019

Skills

Courteous and Customer Oriented

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Additional Information

Personal Information:


  • Fathers Name: Chand Pasha
  • Mother Name: Zulekha Khamer
  • DOB: 19 JAN, 2001
  • Languages Spoken: English, Hindi, Kannada and Urdu
  • Languages Written: English, Hindi and Kannada

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Airbnb Host Support

The Canopy House
09.2022 - Current

Lead Generation Executive

IT Data Union
07.2021 - 06.2022

Bachelor of Arts - Journalism, English Literature And Psychology

Reva University
07.2019 - 08.2022

High School Diploma -

Mount Carmel College
05.2017 - 06.2019

High School Diploma -

Huda National School
03.2015 - 03.2016

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Subuhi FathimaDemand Generation And Client Support