Suchana Pati
Process Developer
Hyderabad
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Process Developer
Genpact
Hyderabad
04.2022 - Current
- Worked flexible hours across night, weekend and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Coordinated logistics operations, ensuring on-time delivery of products and services.
- Maintained accurate records of all transactions, helping to ensure organizational transparency.
- Enhanced customer satisfaction with timely resolution of issues and proactive communication.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Improved operational efficiency by streamlining processes and implementing new procedures.
- Provided support in optimizing Google Ads campaigns through regular keyword performance analysis and ad copy refinement.
- Managed paid advertising campaigns on Google Ads and other platforms, optimizing ad spend for optimal results.
Senior Process Associate
Wipro
Hyderabad
05.2020 - 04.2022
- Used content management system to analyze user engagement and website traffic metrics.
- Utilized analytics and site metrics to determine areas of improvement.
- Curated content across social media platforms, leveraging algorithm strategies to increase engagement.
- Developed strategies to optimize website content for search engine visibility.
- Monitored website analytics and metrics to track content performance and identify areas of improvement.
- Managed content distribution to online channels and social media platforms.
- Maintained content marketing calendar to schedule creation and delivery deadlines.
- Directed content of website by gathering information and integrating data from other departments.
- Selected relevant images to accompany content for maximum impact.
- Reduced risk exposure by conducting thorough risk assessments and developing mitigation strategies.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Determined and developed algorithms to improve and optimize operational processes.
- Supported business growth by providing insightful recommendations based on detailed market research and competitor analysis.
- Designed plans to improve operations and suggested changes to systems for overall organization.
Process Associate
Cognizant Technologies
Hyderabad
03.2019 - 05.2020
- Edited and proofread content for accuracy and readability.
- Used content management system to analyze user engagement and website traffic metrics.
- Utilized analytics and site metrics to determine areas of improvement.
- Identifying improvement opportunities in workflow and suggesting solutions
- Understanding client policies and guidelines, and making decisions based on them
Pharma Benefits Analyst
Optum
Hyderabad
12.2018 - 07.2019
- Improved benefits plan offerings by conducting comprehensive market research and analyzing industry trends.
- Implemented innovative risk metrics tracking methodologies, allowing for more accurate performance evaluations and forecasting capabilities.
- Coordinated with claims adjusters to expedite resolution of client disputes or concerns related to coverage issues.
- Leveraged cutting-edge technology tools in daily operations to improve efficiency and enhance overall service offerings.
- Conducted thorough risk analysis to develop comprehensive insurance strategies for clients.
Education
Bachelor Of Pharmacy - Pharmacy
Indira Gandhi Institute of Pharmaceutical Sciences
Bhubaneswar 09.2013 - 05.2017
Intermediate - Math ,Physics,Chemistry
Saraswati +2 Science College
Bhawanipatna 04.2011 - 04.2013
Skills
Quality Control Processes
Audit process management
Reporting and Analysis - Proficient in data collection, analysis, and interpretation
Flexible and Adaptable : Proven ability to quickly adjust to new situations and environments
Technical: Excel
Customer Service: Strong communication skills (both verbal and written) Active listening and empathy when dealing with customers Patience and the ability to remain calm under pressure
Technical Documentation: Creating and maintaining support documentation, FAQs, and knowledge base articles Writing clear and concise instructions for end-users
Soft Skills: Teamwork and collaboration with other support team members Adaptability and willingness to learn about new technologies Professionalism and a positive attitude when dealing with customers
Projects
- Performed weekly PMA internal audits to identify areas of process improvement which helped in reducing PMA rate from 15.56% to 10.48% (35.59% decrease) since Jan 2024 until April 2024. Analyzed data to uncover insights and identify key opportunities to inform team performance and growth opportunities.
- Acted as an SME for 'Google Ads project' where we were able to reduce Escalation Required Rate (ERR) for Sponsored Products Rejected Ads from 78.5% to 34.0% by March 30, 2024. Cross-trained as per organizational requirements to work in collaboration with multiple teams for improved process efficiency.
- Provided counsel and feedback in designing the Case Handling Knowledge article for rejected ad cases. while conducting thorough research, gathering inputs from relevant stakeholders, including other associates and utilizing my knowledge of the process to design case handling guidelines, which had a significant impact on the team's performance and smooth onboarding experience of new associates.
Timeline
Process Developer
Genpact
04.2022 - Current
Senior Process Associate
Wipro
05.2020 - 04.2022
Process Associate
Cognizant Technologies
03.2019 - 05.2020
Pharma Benefits Analyst
Optum
12.2018 - 07.2019
Bachelor Of Pharmacy - Pharmacy
Indira Gandhi Institute of Pharmaceutical Sciences
09.2013 - 05.2017
Intermediate - Math ,Physics,Chemistry
Saraswati +2 Science College
04.2011 - 04.2013