Suchandan Deb
Operation associate
Kolkata
Summary
To associate myself with a professionally driven esteemed organization by pursuing a challenging, dynamic, responsible and rewarding career and applying professional expertise, skills and enthusiasm in a position for career growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.
Overview
7
7
years of professional experience
Work History
Operations Executive
Concentrix Daksh
02.2017 - 05.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Developed operational processes to help organization adapt to market change.
- Collaborated on operational support tasks to achieve common goal.
Operations Executive
Amazon.in
06.2020 - 11.2020
- Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
Operations Executive
Tech Mahindra
01.2021 - 02.2022
- Assigned delegates to manage high volume of e-mails and call transfers.
- Ensured compliance with industry regulations through diligent oversight of all aspects of operations management.
Billing Executive
British Telecom
03.2022 - Current
- Collaborated with various departments to resolve discrepancies in billing data, maintaining a high level of accuracy for all invoices generated.
- Enhanced client satisfaction with timely and accurate invoicing, ensuring prompt payments and better cash flow management.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Education
Secondary -
High Secondary - undefined
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Problem-Solving
Team Management
Microsoft Office
Multitasking
Data Entry
Verbal Communication
ITIL Knowledge
ITIL Foundation
Personal Information
- Father's Name: Late Swapan Deb
- Mother's Name: Mrs. Chanda Deb
- Date of Birth: 10/30/92
- Gender: Male
- Nationality: Indian
Other experience
- Worked as an English Tutor in Franklyn English Training Institute.
- Worked as a tutor in Rudra Tutor.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Interests
Workout
Learning new skill
Disclaimer
I hereby declare that all the above information’s are true according to the best of my knowledge and belief
Timeline
Billing Executive
British Telecom
03.2022 - Current
Operations Executive
Tech Mahindra
01.2021 - 02.2022
Operations Executive
Amazon.in
06.2020 - 11.2020
Operations Executive
Concentrix Daksh
02.2017 - 05.2020
Secondary -
High Secondary - undefined
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