Suchandra Ghosh
Kolkata
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Senior Advisor
Concentrix
Bangalore
12.2023 - Current
- Handle inbound & outbound patient calls related to appointments, health check-ups, insurance, claims in a professional and empathetic manner
- Maintain patient records and resolve patient concerns efficiently
- Narayana Health Process
- Developed strategies to improve customer service experience.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Executive
Maxicus, Kochar Tech
Bangalore
07.2023 - 11.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Communicated effectively with team members to ensure timely response times for customers.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Ensured that all customer queries were handled quickly and professionally.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Explained benefits and advantages of different product and service offerings to customers.
Assistant Teacher
Nava Nalanda High School
12.2021 - 05.2023
- Specialized Subject in Science & English
- Prepared reports on student performance for administrators.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Met with parents to discuss students' progress and review areas requiring improvement.
Education
B.Sc. - Chemistry Honours
Vijaygarh Jyotish Ray College
Calcutta01.2020
XII -
Nava Nalanda High School
01.2017
X -
Nava Nalanda High School
01.2015
Skills
- Ms-Office (Word, Excel, Power point), Knowledge of Internet
- Punctual
- Hard working
- Positive Thinking
- Adjustable to every situation
- Call handling
- Patient records management
- CRM software
- Product knowledge
- Complaint handling
Languages
- English
- Bengali
Hobbies and Interests
- Listening Music
- Reciting Poems
Disclaimer
I declare that the above facts are true to the best of my knowledge.
Personal Information
- Father's Name: Jayanta Ghosh
- Date of Birth: 10/18/99
- Marital Status: Single
Roles And Responsibilities
- Address customer inquiries and provide accurate information about products/services.
- Handle complaints and resolve issues in a professional and timely manner.
- Maintain customer records and update databases as needed.
- Coordinate with internal teams to ensure seamless customer service.
Languages
English
First Language
Bengali
Advanced
C1
Hindi
Upper Intermediate
B2
Timeline
Senior Advisor
Concentrix
12.2023 - Current
Customer Service Executive
Maxicus, Kochar Tech
07.2023 - 11.2023
Assistant Teacher
Nava Nalanda High School
12.2021 - 05.2023
B.Sc. - Chemistry Honours
Vijaygarh Jyotish Ray College
XII -
Nava Nalanda High School
X -
Nava Nalanda High School