Sucharita Chaudhary

ALLCARGO GATI

September 2023 till now working with GATI Logistic (ALL CARGO) In Customer Service as a Key Account

Client Handling (BCH ELECTRIC LIMITED, LUMINOUS POWER TECH, MODICARE LIMITED , EICHER MOTORS, FABINDIA LIMITED)

Hands on experience of over +5 Years comprehensive experience in E-Commerce Logistics, CARGO

Having a strong on Delivery / Pickup / NDR -Non-Delivery / Pickup Validation and collection Process.

A keen communicator with the ability to relate to people across all hierarchical levels in the organization

Taking Care from First Mile to Last Mile

Transportation Route & vehicle planning for In-Transit Shipments.

Formulating Strategy for Metro based customers to get their items much faster.

Weight correction.

Visits and searches analysis to make smooth Operations.

Resolving dispute with the help of coordinating with Vendor and Customer Portal.

Managing courier performance on daily, weekly, monthly basis.

Coordination with Forward and reverse logistics with respective courier to get timely resolution of cases.

Validating the MIS report shared by the Customer Portals.

Overall monitoring of customer towards business, outstanding and complaints.

• Handling Client as Single Point of Contact (SPOC) for All Client Escalation
• To achieve monthly KRA on the Business Growth and Reconciliation was derived for every month
• Continuously improve the Forward / Reverse - Delivery process and attain a sustained level of delivery performance, through process and training improvements
• Handling weekly Review & monthly Performance review with data analysis on the last 3-month comparison
• Escalation Handling and various analysis report used to be derived on data as per the Client requirement
• Responsible for execution and projection of monthly business
• Responsible for planning & organizing Feedback Sessions to the Client once in a month
• Handling Client Escalation with utmost priority & prompt reply related to First Mile & Last Mile Providing end to end Logistic solutions from Pick up to last mile /Reverse pick up and final reconciliation
• Improvisation of NDR /RAD delivery
• Key factor to increase execution to the maximum

• Company Overview: GATI KWE is India's pioneer in express distribution, supply chain solution and trading committed to make their customer's business always ahead while partnering with them to elegantly customize the delivery offering
• Its cover PAN India around 456 branches and the head office is Secunderabad
• Working on MIS reports of multiple customers on daily basis
• Handling Call process of multiple customers
• Strong follow up for the tracking of shipments
• Knowledge of escalation with higher level
• Prepare Service Performance Report of multiple customer month wise
• GATI KWE is India's pioneer in express distribution, supply chain solution and trading committed to make their customer's business always ahead while partnering with them to elegantly customize the delivery offering
• Its cover PAN India around 456 branches and the head office is Secunderabad