Sucharitha Kondaveeti
Hyderabad
Summary
Knowledgeable business emergency response professional familiar with providing expert leadership and incident management. Efficient in collecting, evaluating and modeling data in order to improve future procedures. Complex problem-solver with top-notch verbal and written communication skills, an organized nature and a disciplined approach.
Overview
3
3
years of professional experience
Work History
Major Incident Manager
Tcs
Hyderabad
04.2023 - 01.2024
- Developed and implemented processes for managing Major Incidents, ensuring that all stakeholders were kept informed throughout the process.
- Collaborated with cross-functional teams to identify root cause of Major Incidents, develop solutions and prevent future occurrences.
- Coordinated with IT teams to ensure service restoration was completed in a timely manner following Major Incidents.
- Monitored and tracked progress of Major Incidents from start to resolution using incident management tools.
- Identified improvement opportunities within the Incident Management process and worked with teams to implement changes.
- Provided guidance on best practices for handling complex incidents and escalating issues as appropriate.
- Performed post mortem analysis of major incidents, identifying areas of improvement and recommending corrective actions.
Mainframe Operator
Tcs
Hyderabad
02.2021 - 03.2023
- Executed daily backups of mainframe systems and monitored job completion status.
- Operated various models of IBM mainframes such as z, OS, z, VM, and z, VSE to ensure optimal performance.
- Installed software updates for operating system patches and program fixes.
- Performed system maintenance tasks including monitoring disk space usage, managing user accounts, and scheduling jobs.
- Monitored system utilization levels to ensure compliance with service level agreements.
- Analyzed log files for identifying potential issues with the mainframe environment.
- Maintained documentation of all changes made to the mainframe environment.
- Ensured that all processes are completed within established timelines.
- Monitored batch processing queues to ensure timely execution of jobs.
- Performed regular health checks on the system's components for optimum performance.
- Automated jobs, scripts and processes using automation software.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Education
Bachelor of Science - Civil Engineering
R.V.R & J.C COLLEGE OF ENGINEERING
Guntur 09-2020
Skills
- ServiceNow
- Mainframe - COBOL,JCL,DB2
- Python
- Incident management
Languages
Telugu
First Language
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Major Incident Manager
Tcs
04.2023 - 01.2024
Mainframe Operator
Tcs
02.2021 - 03.2023
Bachelor of Science - Civil Engineering
R.V.R & J.C COLLEGE OF ENGINEERING