Sucharitha Nemelakanti
Hyderabad
Summary
Accomplished and Results-Driven Professional Experienced Process Manager with over 6 years of expertise in sales, client management, and business development. Achieved 200 percent growth in revenue within the first year and optimized processes across five departments, leading to improved efficiency and customer satisfaction.
Results-driven professional with strong experience in managing key client relationships and driving business growth. Proven ability to collaborate effectively with teams, adapt to changing needs, and consistently achieve targets. Skilled in strategic planning, client communication, and problem-solving. Known for reliability and strong focus on delivering impactful results.
Overview
6
6
years of professional experience
Work History
Process Manager
MyVerkoper
01.2021 - Current
- Achieved 5X growth revenue in the first year, showcasing strategic business execution and growth
- Developed and implemented scalable workflows, enhancing efficiency and reducing turnaround time
- Strengthened team productivity and collaboration, leading to sustained business improvements
- Streamlined process workflows by identifying inefficiencies and implementing targeted improvements.
- Enhanced monitoring and reporting systems, enabling data-driven decision-making for long-term success
- Successfully optimized processes across five departments, contributing to business scalability and customer satisfaction
- Client Acquisition & Relationship Management: Managed a portfolio of 500+ B2B clients across India, building strong relationships to maximize retention and upselling opportunities
- Team Leadership & Performance Management: Led and mentored a high-performing sales team, ensuring achievement of sales targets and operational excellence
- Market Expansion & Business Development: Identified new business opportunities, engaged key decision-makers, and expanded the company's market presence
- KPI Development & Sales Analytics: Defined key sales performance indicators (KPIs), tracked sales metrics, and implemented strategies for continuous improvement
- Cross-Functional Collaboration: Worked closely with product, marketing, and IT teams to align sales initiatives with overall business objectives
- Customer-Centric Sales Execution: Addressed client needs by providing tailored solutions, enhancing customer satisfaction and long-term partnerships
- Sales Reporting & Insights: Generated detailed sales reports and market analysis to inform strategic decision-making and drive business growth
- Led branding and promotional initiatives to enhance customer engagement and drive sales growth
- Managed a portfolio of 200+ B2B clients across India, ensuring long-term partnerships and retention
- Collaborated with product management teams to optimize platform offerings and increase sales performance
- Partnered with IT and operations teams to drive product improvements, enhancing user experience
- Analyzed sales trends and performance metrics to implement data-driven strategies for revenue growth
- Developed business relationships with key decision-makers, expanding market presence and securing high-value deals
- Created customer-centric solutions, addressing business challenges to improve satisfaction and loyalty
- Provided strategic insights to refine sales processes, increase efficiency, and drive operational excellence
- Led escalation management, resolving critical customer issues and strengthening brand reputation
Key Accounts Manager
MyVerkoper
- Identified new business opportunities by analyzing industry trends and competitor activities.
- Supported sales and reporting for large and medium-sized accounts.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Customer Service Representative
Concentrix
01.2019 - 01.2021
- Upheld high standards of customer services by responding to inquiries, needs, and problems
- Documented conversations with customers to track requests, problems, and solutions
- Fostered effective collaboration with cross-functional teams, driving improvements in catalog management and product quality
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Technology (B.Tech) - ECE
01.2021
Skills
- B2B Sales & Account Management
- CRM Tools & Data Analytics
- Cross-Functional Collaboration
- Customer-Centric Solutions & Upselling
- Industry Representation & Networking
- KPI Development & Performance Tracking
- MS Office
- Client onboarding
- Process Management & Optimization
- Key account management
- Product & Catalog Management
- Revenue generation
- Reporting & Strategic Insights
- Lead generation
- Sales Strategy & Revenue Growth
- Business strategies
- Team Leadership & Development
- Sales negotiations
- Workflow Automation & ARMS Integration
Certification
- AI in Business Strategy Certificate Program – Growth School
- Google Ads Certification - Linkedin
Languages
English
Upper intermediate (B2)
Telugu
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Process Manager - MyVerkoper
01.2021 - Current
Customer Service Representative - Concentrix
01.2019 - 01.2021
Key Accounts Manager - MyVerkoper
Nova College of Engineering - Bachelor of Technology (B.Tech), ECE
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