Electrical design-EPLAN
Sucheta Pawar
Electrical Design Engineer
Pimpri-Chinchwad,Maharashtra
Summary
Accomplished Senior Technical Support Engineer with a proven track record at Phoenix Contact, adept in electrical design-EPLAN and leading teams to enhance client satisfaction. Expert in PLC and HMI programming, I significantly improved support service quality and efficiency, contributing to increased customer retention. Skilled in fostering strong client relationships and optimizing technical solutions.
Overview
6
6
years of professional experience
Work History
Senior Technical Support Engineer
Phoenix Contact
11.2022 - Current
- Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
- Achieved high client retention rates through consistent delivery of excellent technical support services tailored to individual needs.
- Worked closely with product management teams to identify potential areas for enhancement based on customer feedback and usage patterns observed during support engagements.
- Streamlined troubleshooting processes for improved issue resolution times and minimized downtime.
- Increased customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Collaborated with sales teams to provide pre-sales technical assistance, helping secure new business deals and increase revenue.
- Maintained strong relationships with key clients through regular communication and personalized support strategies.
Electrical Design Engineer
Imeco Machines
01.2020 - 11.2021
- Addressed design challenges and evaluated alternative design models to meet project requirements.
- Created Electrical Design in EPLAN for SPM's.
- Improved reliability of electrical systems by performing root-cause analysis and implementing corrective actions on reported issues.
- Contributed to innovation within the company by researching new technologies and incorporating them into electrical designs when applicable.
- Streamlined manufacturing processes by developing electrical schematics, panel layouts, and wiring diagrams for assembly teams.
- PLC and HMI programming and trouble shooting.
Electrical Engineer
Gomati Engineers
01.2018 - 12.2020
- Performed electrical BOM preparation, Design and programming of PLC and HMI.
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Provided technical support to colleagues on complex issues, assisting them in finding efficient solutions to problems.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
- Complete electrical design and programming with trouble shooting and virtual support if needed by customer.
Education
Diploma in PLC & HMI Automation
PUNE06.2017
BE (E&TC) -
Indira College of Engineering And Management
Pune, India 04.2001 -
Skills
Electrical design-EPLAN
Software
PLC Programming
HMI Design
Timeline
Senior Technical Support Engineer
Phoenix Contact
11.2022 - Current
Electrical Design Engineer
Imeco Machines
01.2020 - 11.2021
Electrical Engineer
Gomati Engineers
01.2018 - 12.2020
BE (E&TC) -
Indira College of Engineering And Management
04.2001 -
Diploma in PLC & HMI Automation
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