Sucheta Sharma
Shimla
Summary
Experienced customer relationship officer bringing four years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
4
4
years of professional experience
Work History
Customer Relationship Officer
Aza Fashions
01.2019 - 05.2020
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Managed customer relations on ongoing basis to maximize customer retention.
- Enhanced cross-selling opportunities by understanding customer needs and recommending relevant products or services.
- Increased efficiency and team productivity by promoting operational best practices.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Relationship Officer
Tommy Hilfiger
01.2016 - 10.2018
- Worked well in a team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Upsold additional products and services to customers, increasing revenue.
- Answered questions about store policies and addressed customer concerns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Chapslee
Shimla03.2010
B.com -
RKMV
Shimla03.2013
B.sc Fashion Designing -
APG
SHIMLA06.2016
Skills
- Calm and Professional Under Pressure
- Product Knowledge
- Microsoft Excel
- Work Prioritization
- Quality Assurance Controls
- Computer Proficiency
- Complaint resolution
- Data Entry
- Product Promotion
- Product and service knowledge
- Teamwork and Collaboration
Additional Information
skilled in shorthand and typing
Timeline
Customer Relationship Officer
Aza Fashions
01.2019 - 05.2020
Customer Relationship Officer
Tommy Hilfiger
01.2016 - 10.2018
High School Diploma -
Chapslee
B.com -
RKMV
B.sc Fashion Designing -
APG
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