SUCHETA SINHAHAJARI
BENGALURU,KA
Summary
Results-driven professional with experience spanning executive research and editorial support, customer service excellence, complaint management, and team supervision. Demonstrates strong capability in strategic research, credibility assessment, and data-driven evaluation to support high-impact leadership features and editorial processes. Proven ability to resolve complex issues, enhance client retention, and streamline operations through effective systems and process improvements. Brings a strong background in client relationship management, service delivery, consultation, and communication, with a consistent focus on operational efficiency, brand trust, and organizational success.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Research Assistant
The CEO Magazine
07.2025 - Current
Work Responsibilities
- Executive Selection & Evaluation
Identify and curate high-impact C-suite leaders based on credibility, leadership influence, sustainability initiatives, innovation, operational excellence, growth, and adaptability. - Strategic Research & Intelligence
Conduct deep-dive research on executives, companies, and industries to support editorial decision-making. - Fact-Checking & Source Validation
Verify all data, claims, and insights to ensure accuracy, credibility, and editorial integrity. - Editorial & Content Support
Provide research briefs, background insights, and narrative support for executive features and interviews. - Pre-Production Coordination
Support interview and feature planning through scheduling, brief preparation, and executive coordination. - Data & Media Performance Analysis
Track leadership impact, company performance indicators, and post-publication media metrics. - Media Monitoring & Reputation Tracking
Monitor news coverage, public discourse, and industry sentiment around featured executives. - Database & Knowledge Management
Maintain organized archives of executive profiles, research assets, and published features. - Cross-Team Communication
Liaise with editorial, production, and external stakeholders to ensure smooth collaboration. - Operational & Administrative Support
Manage trackers, documentation, workflows, and reporting processes.
Customer Complaints Associate
Accenture
11.2023 - 04.2025
- Addressed escalated issues in a timely manner.
- Acted as escalation point for complex customer issues, ensuring timely resolution to enhance client retention.
- Enhanced customer satisfaction by swiftly addressing service issues.
- Excelled in quality assurance evaluations by consistently implementing performance feedback to enhance personal development.
- Supported customers with product inquiries, feedback, and complaints.
- Managed customer account inquiries, effectively delivering information to address service complaints and ensure customer satisfaction.
- Managed high-volume telephone calls to address and resolve customer queries.
- Organised referrals and escalations to secure specialised support.
- Engaged in live chat rooms to address and resolve customer queries, enhancing customer satisfaction through prompt support.
- Used analytical tools and technologies to streamline data management, reducing complexity of large sets of data.
- Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
- Implemented new software systems to streamline operations and increase efficiency across departments.
Domestic Tour Head Executive
Caravan Travels
12.2021 - 04.2023
- Extensive knowledge of Amadeus and Galileo.
- Manage diverse ticketing reservations while providing assistance with client queries and itineraries.
- Provided exceptional service to customers, fostering strong foundations for future relationships.
- Formed and sustained strategic relationships with clients.
Tea Tasting and Admin Executive
Contemporary Brokers Pvt Ltd
09.2020 - 07.2021
- Joined tea industry as admin executive, focusing on auctioning and private brokering.
- Conducted tea tastings to assess quality for auction listings.
- Facilitated private sales under supervision of Tea Board regulations.
Owner
De Novo
09.2015 - 07.2020
- Managed Western garments boutique at renowned mall in Kolkata.
- Showcased exclusive exhibitions across India, gaining recognition in multiple local magazines for extraordinary collections.
- Conducted garment consultations to provide expertise on fashion trends.
- Sourced items from Bangkok and China during visits to enhance product offerings.
- Advised clients on selection of garments based on quality and style.
- Directed teams in product merchandising and inventory management.
- Tailored customer experiences to enhance brand loyalty.
Education
Certificate of Higher Education - REAP
IREED
GurgaonPostgrad Diploma In DM - Digital Marketing
STANZ Digital Marketing Academy
Nashik, MH01.2024
B.A - Gen
City College University of Calcutta
Kolkata, WB01.2015
Skills
- Communication Skill -Exhibits exceptional written and verbal communication
- Skills, and is adapt at communicating effectively with people at all levels, and in a
- Manner appropriate to the audience
- Interpersonal Skill/Consultation - Unsurpassed interpersonal skills with a proven
- Ability to quickly develop and maintain relationships with customer and colleagues
- Consultation
- MS Office - Have a sound knowledge in MS Office
- My SQL
- MyPhpAdmin
- Technical skills
- Team supervision
- Customer Needs Analysis
- Customer Complaint Management
- Lead Generation
- Product Knowledge
- Customer Service Expert
- Complaint Handling
- System Implementation
- Call Centre Experience
- Variances reporting
- Client liaison
- Product upselling
- Data collection
- Research ethics
- Publication preparation
- Research reporting
- Project planning
- Teamwork and collaboration
- Quality assurance
- Quantitative research
- Social media platforms
- Interview techniques
Certification
Certificate of Completion Digital Marketing Expert Program.
LANGUAGES
English: C2 Proficient
Hindi: C2 Proficient
Bengali: C2 Proficient
Timeline
Research Assistant
The CEO Magazine
07.2025 - Current
Customer Complaints Associate
Accenture
11.2023 - 04.2025
Domestic Tour Head Executive
Caravan Travels
12.2021 - 04.2023
Tea Tasting and Admin Executive
Contemporary Brokers Pvt Ltd
09.2020 - 07.2021
Owner
De Novo
09.2015 - 07.2020
Postgrad Diploma In DM - Digital Marketing
STANZ Digital Marketing Academy
B.A - Gen
City College University of Calcutta
Certificate of Higher Education - REAP
IREED
HOBBIES AND INTERESTS
Plantation, Interested in fun, engaging and interactive apps, Dancing, Basket Ball, Music, Cooking, Long Drive, Reading, Current Affairs.
ADDITIONAL INFORMATION
- Best face in college for the year, 2013.
- Completed upto 6th year in classical dance Kathak with certificate from Bangiya Sangeet Parishad and also winner of many dance competitions.
- Invited & Attended many exhibitions for my boutique in many states and won the awards featuring in their local newspapers.
Plantation, Cooking, Music, Playing Basket ball
- Awarded Best Face of the College (2013) in recognition of confidence, presence, and overall personality.
- Formally trained in Classical Kathak dance up to the 6th year, certified by Bangiya Sangeet Parishad; recipient of multiple awards at competitive cultural events.
- Invited participant at multi-state exhibitions for boutique showcases; received awards and media recognition with features in regional newspapers.