Suchi Singh
Business Management
Thane West
Summary
To sincerely contribute my knowledge to the growth of the organization. If given a chance, I would make best of it and the Endeavourer would be to upload the traditions of the organization and excel in the job.
Overview
1
1
year of professional experience
Work History
Business Management (Sales) Executive
Ican BPO Pvt ltd
12.2023 - Current
- Review, Monitor, escalate and resolve cases of overdue mandatory trainings, support development and maintenance of training repository to comply with newly published Employee Licensing Policy
- Manage the Cross Border regulatory requirement including Pre-Travel attestations, Post travel declaration, maintenance of the mailbox, updating the Travel KOD.
- Support the Admin and Governance Utility for new joiners on boarding, expense management maintenance and governance.
- Handling incoming and outgoing calls.(US Voice Process) Verifying of information taken by agent for sale and transfer that call to client
- Handling Outbound calls 430 to 370 every day Handling Inbound calls 20 to 30 Every day
- Convincing customer to buy our device (giving complete information about our product).
Senior Voice Officer for US Mortgage Process
Wipro Infotech
- Maintaining production report and analysis Error trend for quality purpose Doing random QC for maintaining overall team quality and providing feedback accordingly Schedule training for new comers, supporting OJT for them and ensure new joiner should start live production as per schedule
- Responsible for client and organization required all mandatory training are completed of the team member
- Identify Strength and development needs of individual contributor
- Arranging team outing for team bonding and refreshment
- Doing background verification of document submitted by customer
- Calling to various organization, School, Colleges, Hospital for verification purpose
- Validating license of Nurse, Doctor, CA Checking Taxes and insurance of loans by comparing from Lakewood System
- Knowledge of downloading payoff, tax document, hazardous document from Segant application.
Working as SME and Production
Portae Medical Home healthcare service
- Handling incoming and outgoing calls
- Fixing appoint of Doctor, Physiotherapy, Blood Test
- Coordination with various departments related to escalation
- Handling mails of Customer queries related to the various escalation and information
- Sending payment link to the customer for online payment link
- Coordination with the physiotherapy department for assign the visit
- Handlin outgoing calls about 130 to 150 per day
- Arranging training for new employee as well as refresher training also
- Give Attention on each and every employee about equally contribution of work and help them to achieve the target with quality
- Giving training to new employee and also arrange training and development for old employee Arranging Team outing for team bonding and refreshment
- Maintaining production report and analysis Error trend for quality process
- Doing QC for maintaining overall team quality and providing feedback accordingly.
Senior process Associate(BPO 2)
Tata Consultany Service
1 2009 - 4 2013
- Handling TCS employee Insurance
- Checking and follow-ups of mail
- Guiding to the TCS employee about claim for both Domiciliary and Hospitalization claim
- Try to complete the query within the SLA given to us
- Data management (Query/Mails/Escalation)
- Maintaining financial records
- Handling Escalation’s
- Doing Receiving and DD (putting medical expenses and non-medical expenses in the system which help to the Doctor’s to process the claim as soon as possible) Sorting medical and non-medical expenses from the claim received from the Associate
- Handling Domiciliary claim (providing status to the associate about Domiciliary claim also on call on mails and on face to face also)
- Coordinating with the HR as well as Manager of various process regarding claims
- Conversion of various currency in Amadeus
- Working on SAP (Rp4, Rp3).
Education
M.com -
Mumbai University, Mumbai University
B.Com (BBI) - undefined
C.H.M college., Mumbai University
H.S.C - undefined
New English Junior College., Mumbai University
S.S.C - undefined
National High School., Maharashtra Board
Skills
Work Coordination
Reporting
Accomplishments
Root Cause Analysis(RCA) of the process in Tata consultancy (Project work)
Disclaimer
I hereby declare that all the information furnished above is true to the best of knowledge and belief.
Timeline
Business Management (Sales) Executive
Ican BPO Pvt ltd
12.2023 - Current
Senior Voice Officer for US Mortgage Process
Wipro Infotech
Working as SME and Production
Portae Medical Home healthcare service
Senior process Associate(BPO 2)
Tata Consultany Service
1 2009 - 4 2013
M.com -
Mumbai University, Mumbai University
B.Com (BBI) - undefined
C.H.M college., Mumbai University
H.S.C - undefined
New English Junior College., Mumbai University
S.S.C - undefined
National High School., Maharashtra Board
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