Suchika .
Sr. Manager Learning and Development
Gurugram
Summary
Senior Manager of Learning and Development at Excitel Broadband, with over six years of experience in innovative learning solutions across multiple organizations including Statiq, 1K, Lenskart, and Decathlon. Holds an MBA from Lovely Professional University and an eMDP in Project Management from the Indian Institute of Management, Kozhikode. Expertise spans instructional design, adult learning, competency mapping, project management, stakeholder management, collaboration, recruitment, and LMS. Enjoys hiking and is driven by a passion to empower employees to reach their full potential and contribute significantly to organizational success.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Senior Manager Learning and Development
Excitel Broadband
1 2024 - Current
- Leading a transformative project for the sales team, focusing on enhancing the Field Sales Executive journey to mitigate attrition and amplify productivity by spearheading talent acquisition strategies, streamlined induction onboarding, practical classroom training, and real-world on-the-job training
- Collaborating closely with the sales training team to ensure seamless execution and integration of innovative training strategies.
- Leveraging data analytics to monitor project outcomes, ensuring alignment with strategic objectives and making data-driven adjustments
- Conducting specialized training sessions for mid-senior level employees across various departments, including Root Cause Analysis, Developing Interview Intellect, and Skill Bridge programs for sales and Customer Experience teams etc
- Managed to train more than 1100 employees by delivering different trainings.
- Developing comprehensive evaluation frameworks for all training programs using the Kirkpatrick method to assess training effectiveness and impact.
- Managed to attain 4.85/5 reaction Score overall for 1100 employees under different trainings.
- Crafting and disseminating detailed training effectiveness reports to stakeholders, facilitating informed decision-making and continuous improvement efforts.
Learning and Development Manager
Statiq
03.2023 - 01.2024
- Started L&D from scratch at Statiq in an Individual contributor role
- Created Competency maps and identified skill gaps in the organization
- Created a Company Learning Policy for employees
- Managed to convert 80/150+ employees to pick core skills modules for upskilling using Upskilling Assistance
- Onboarded Learning Experience and Management System (BHyve)
- Created self-learning modules on LMS and completed the Company policy training with an overall company completion of 98%
- Identified and analyzed learning gaps using Internal ratings, Interviews, Focus groups, assessments and PMS data
- Created and delivered various classroom training to company employees using Instructional Design Theories and Adult Learning Methodologies to fill the training gaps
- Established and managed the Learning and Development budget, optimizing resources to align with organizational goals and training needs
- Provided personalized coaching to employees, fostering individual progression and career development within the company.
Assistant Manager Learning and Development
1K
07.2021 - 11.2022
- Started L&D from scratch at 1K with the founder of the company
- Competency mapping was done for talent mapping and skill gaps were identified in the organization
- Reviewed and edited more than 50 personalized training materials for accuracy and company policy compliance
- Conducted Induction, ILTs and VILTs for more than 1500 employees within the organization
- Onboarding, integration and Implementation of AI-enabled LMS Disprz in the organization
- Created Learning paths for various departments to initiate personalized Learning and progression
- Evaluated engagement, effectiveness and success of training programs via LMS.
Training Manager - CEO Office Projects
Lenskart.com
08.2019 - 06.2021
- Provided trainings, handled queries, issues and feedbacks of Tech and non Tech projects to improve Retail operations, Attrition control, Conversion and Engagement for all offline and HTO teams of Lenskart India and Lenskart Singapore
- Project QMS- Queue Management System is an inhouse application created to collect potential customer data, Showcasing eye-test and shopping history, Suggesting frames as per shopping history and providing queue number to eye-test customers
- Project QMS Offline to Online - This application was enabled with features to shift offline business to online during Covid
- Lenskart Attendance Tool - To capture tasks, task approval, to create collaboration, transparency and to measure productivity of employees working from home during covid
- Powerbank- To make sure lenskart employees follow all eye test hygiene steps and to capture all the eye powers of customers, eye-power mapped on their phone numbers and sharing e-prescription over text
- Project Route to Roots - This was an engagement project where under R2R, CXOs were spending a day at stores to learn the reality on ground.
Operations and Training Manager
Noida
10.2018 - 08.2019
- Handled an old challenging flagship store and made it profitable in 4 months
- Handled training, engagement and developed my staff which led to store profitability in 4 months with significant MOM Growth
- Analyzed employee KPI's achieved and created personalized learning journeys to improve the numbers
- The store won Best Turnaround Store in North because of highest growth given in the quarter for the year
- Managed to develop one Assistant Store Manager to Store Manager under training in the same store
- Handled OJT of 4 MTEs every month and trained them to get ready for their own stores.
Senior Executive and Human Referent
Decathlon Sports India
02.2017 - 08.2018
- Handled DOMYOS (Biggest Fitness brand Decathlon) in three different stores
- Became Recruitment Referent and handled Human PnL for Greater Noida store, from attracting talent and training and onboarding new hires in the store
- Became Recruitment L-3 certified and started training new employees with Recruitment L-1
- Started an Initiative of hiring more women for the store to diversify the workforce at store ( Achieved 50% women at store and were awarded for the same)
- Organized sports events at store like FitUtsav, Golf awareness camps, Bootcamps etc.
Education
EMDP - Project Management
Indian Institute of Management, Kozhikode
Online 04.2020 - 04.2020
MBA - HR & Marketing
Lovely Professional University
Jalandhar, India 04.2015 - 04.2017
Associate of Science - Microbiology
Lovely Professional University
Jalandhar, India 04.2012 - 04.2015
Skills
Training Delivery
undefinedCertification
How to Conduct a Learning Need Analysis
Timeline
Learning and Development Manager
Statiq
03.2023 - 01.2024
Assistant Manager Learning and Development
1K
07.2021 - 11.2022
EMDP - Project Management
Indian Institute of Management, Kozhikode
04.2020 - 04.2020
Training Manager - CEO Office Projects
Lenskart.com
08.2019 - 06.2021
Operations and Training Manager
Noida
10.2018 - 08.2019
Senior Executive and Human Referent
Decathlon Sports India
02.2017 - 08.2018
MBA - HR & Marketing
Lovely Professional University
04.2015 - 04.2017
Associate of Science - Microbiology
Lovely Professional University
04.2012 - 04.2015
Senior Manager Learning and Development
Excitel Broadband
1 2024 - Current
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