Suchin Sureshbabu
Summary
Insightful Information Technology Manager with 10+ years of IT experience including oversight of infrastructure, application support and administrative support. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
GUS Global Services
02.2021 - Current
- Working with Pearl Academy – Providing Infrastructure support.
- Diagnose and solve all kind of computer related problems like software installation, formatting of desktop/laptop, networking, printer installation, email configure- Managing and maintaining the file servers, Installation of spare parts according to the requirement.
- Provide IT support in any seminar/workshop inside/outside the academy - Installing and Managing Attendance Punching Machine.
- Issue and return laptop/camera etc. to the staff/faculty member. Maintain log and/or list of required repairs and maintenance.
- Coordinate with Manager-IT for purchasing of computers, peripherals etc. and preparation of comparative statement/Purchase order and follow-up to the suppliers/vendors.
- Install workstations/Laptops - Load all required software, provide network accounts and passwords as required.
- Setting up new users and giving them access to the intranet.
- Diagnosing and resolving hardware, software, networking, and system issues when they arise.
- Replacing and upgrading defective or outdated components when necessary.
- Researching and recommending new approaches to improve the networked computer system.
- · Documenting any processes which employees need to follow to successfully work within our computing system.
Associate Infrastructure Support
Sutherland Global Services
11.2019 - 06.2020
- Worked with Electric - IT Solutions Company as a client where we support Infrastructure around 300+ small and Medium Base company
- Remote Support:- Troubleshoot Systems, Software Applications
- Password Management:- Support for all kinds of User management Software's
- On-Boarding/ Off-Boarding :- Help new users to setup all software's and applications
- Training and Mentoring when new colleague who joins my team on our process.
Senior Tech Support Associate
Mphasis
11.2013 - 05.2015
- Worked with Charles Schwab – Banking Company as my client where I dealt with a lot of confidential information hence Information Security being the main priority while providing support to external clients
- Remote Support: Troubleshoot systems, Printers, Software Applications and Outlook Configuration
- Password Management: Support for close to twenty Software Applications
- VPN Support: Mainly supported Directors and Vice-Presidents in Troubleshooting
- Software Applications: Pushing software through VDRU tool to install on client computers
- Created multiple reports regarding daily tasks / Calls taken summary / Escalation summary and collating multiple team member’s data and presenting the same to the management
- Got appreciation for work / First Call Resolutions where highest for the team
- Training and Mentoring and new colleague who joins my team on our process
- In case of Severity issue sending outage, alerts and communication to Team Lead as per Severity matrix or planed activity through Email and call
- Handled various issues like: Internet connectivity issue, Outlook & Lync Communicator error resolution, mapping shared drive, assisted internal customers to connect remotely from home
- Worked on multiple tools like ADSI, VDRU, Remote connect, Remote assistance, BMC Remedy, Registry editor, Active directory.
Technical Support Engineer
Success Factors & Northern Trust
02.2013 - 09.2013
- Providing support as well as giving permissions to Webpages to clients based on the requirement / job role
- Active Directory: Creating user Account for Active directory and giving permissions for the same as per the requirement
- Migration Project: Transformation of all the operation systems for XP to Windows 7
- Deploy software to the client systems according to the client requirement
- Generating and Updating daily tasks by reporting the same.
Technical Support Executive
Infinite Computer Solution
04.2010 - 04.2012
- Worked for Process: Avast Anti-virus Support
- Installation, updating and trouble-shooting Avast Anti-virus software
- Removing virus from systems using provided anti-virus tools
- Giving first level technical support for end-users
- Additionally received awards for high accuracy at Work (Quality Maintained was the highest in my team).
Technical Support Executive
Cito InfoTech Pvt Ltd
06.2008 - 03.2010
- As a field support engineer for multiple clients in Bangalore where I enhanced my skills for better client interactions
- Provided support for client systems with respect to Operating Systems and Installation of the necessary software
- Assembling of hardware devices for Computer systems and Laptops
- Proving AMC for the clients
- Worked as a residential Engineer for multiple clients.
Education
Bachelors - Computer Application
Madurai Kamraj University
Diploma - Electronics and Communication
PES College
Skills
Password Management
Remote Desktop
Service Desk Management
Desktop Application Support
Desktop Administration
Desktop Support Management
IT Infrastructure Management
Adobe Creative Suite
Administration Support
Certification
- Microsoft Certified Professional.
- Hardware and Networking Course Certification at IIHT.
- Animation Courses at Arena Multimedia Pvt.
Timeline
Assistant Manager
GUS Global Services
02.2021 - Current
Associate Infrastructure Support
Sutherland Global Services
11.2019 - 06.2020
Senior Tech Support Associate
Mphasis
11.2013 - 05.2015
Technical Support Engineer
Success Factors & Northern Trust
02.2013 - 09.2013
Technical Support Executive
Infinite Computer Solution
04.2010 - 04.2012
Technical Support Executive
Cito InfoTech Pvt Ltd
06.2008 - 03.2010
Bachelors - Computer Application
Madurai Kamraj University
Diploma - Electronics and Communication
PES College
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