Suchismita Barik
BANGALORE
Summary
• 6+ years of experience in Customer Service Management and Sales, Emails & Chat support.
• Ability to communicate extremely well at all levels in a professional and approachable style.
• Aggressive, proactive & with the ability to grasp product knowledge.
• Positive attitude with a focused approach.
• Open to new concepts and ideas.
• Optimism, determination, and confidence.
• Excellent Professional relations internally with staff and management.
• Team player, having a strong record of honesty & integrity.
Overview
8
8
years of professional experience
Work History
Social Media Specialist
Teleperformance
04.2024 - Current
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
Social Media Representative
Zoomcar
01.2022 - 12.2023
- Responsible for monitoring social media platforms such as Facebook, YouTube, Play Store, Twitter, LinkedIn, Instagram, Google+, Consumer Forum, and other best practices.
- Respond to any social media escalations with a first response TAT of 5 minutes, and ensure that the complaint is resolved within a TAT period of 8 hours.
- Offer solutions and suggestions for process and service improvement to management.
- Solely worked on monitoring complaints raised on the Zoomcar application on the Android and iOS platform.
- Have maintained my quality and quantity of work to the utmost standard and have remained consistent on both these grounds.
- Engaging with the customer and resolving their issues and queries to their satisfaction and maintaining the company’s brand image.
- Handling CEO and management escalations to ensure that customers concern is resolved and to gain back their confidence on the company.
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
- Work closely with the marketing team.Ensuring that the communication with the customers is accurate and grammatically correct.
Inside Sales Specialist
Unacademy
05.2020 - 12.2020
- Increased customer satisfaction by offering friendly, helpful, and informative customer service.
- Maintained detailed product knowledge to competently and expertly advise customers.
- Made ahigh volume of sales calls per day exceeding company outbound call targets.
- Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions.
Investment Manager
Finzy
03.2019 - 05.2020
- Regularly updated knowledge of the economy and financial markets to offer capital expertise.
- Developed new investment opportunities, agreeing and implementing timescales, costs, and resources for desired results.
- Quantified new technologies and practices to verify the potential impact of investments, optimizing the smooth processes.
- Handled harmonious investor relationships, liaising with suppliers, and producing relevant reports for optimum stakeholder management.
Customer Service Representative
OLA
01.2017 - 10.2018
- Identifying customer needs by contacting customers to give them accurate feedback on the progress of their inquiries.
- Processing and logging incoming calls into the system.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Keep records of transactions, and of the number of customers entering an establishment.
Education
Bachelor of Science - Engineering
Saraswati Shishu Vidya Mandir
2015
Skills
- Technical Skills
- Operating system- WINDOWS XP, Vista, 10
- Ticketing Tools
- Zoho CRM, Fresh Desk, One Direct, Simplilearn
Additional Information
Interpersonal Skills:
Commitment – Ownership and complete dependability
Functional knowledge – Updating an application of the product and the process involved Leadership - Efficient enough to motivate things to achieve goals on a
continual basis Executive Skills – Develop and implement action steps to achieve performance objectives promptly
Adaptability – Willingness to accept and implement changes Teamwork – Contribute fully towards the goals while supporting the team members
Education
other
Timeline
Social Media Specialist
Teleperformance
04.2024 - Current
Social Media Representative
Zoomcar
01.2022 - 12.2023
Inside Sales Specialist
Unacademy
05.2020 - 12.2020
Investment Manager
Finzy
03.2019 - 05.2020
Customer Service Representative
OLA
01.2017 - 10.2018
Bachelor of Science - Engineering
Saraswati Shishu Vidya Mandir
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