Suchita Harpale

14 years of experience in Consumer Goods Services. Proactive learner with exemplary communication, presentation, inter-personal, and problem solving skills. Collaborative leader recognized for impeccable time management, capable of leading by example. and fostering a highly motivated team eager to deliver outstanding results.

Eureka Forbes Institute of Environment (EFIE) is a joint venture between the Forbes Group and Electrolux of Sweden. They are a US$ 302 million multi-product, multi-channel organization, part of the Shapoorji Pallonji Group and with a global footprint. They rank amongst India's Most Admired Consumer Durable Companies and amongst the Best Employers in Asia and India.

Sr. Service Supervisor in Customer Service. – Feb 2007 to Till Now.

 Eureka Forbes Pvt. Ltd., Mumbai, Maharashtra

• Monitoring Daily Operations to ensure high levels of productivity
• Taking care of 7 Franchise along with 42 Technicians
• Addressed all queries of Technicians and Franchise.
• Supervising work by Coordinating with Logistic team for spares planning and ensuring that the on ground customer part pending cases are zero
• Ensuring the KPI with regards to TAT, RRR, Productivity etc. are achieved.
• Monitoring Revenue generation
• Ensuring productivity of team is as per the requirement of management at different levels
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• articipated in continuous improvement by generating suggestions, engaging in problemsolving activities to support teamwork

• · Euro-Mitra club Qualifier.
• · Best CRR from entire Region 4.
• · Initiated the idea to maximum the customer satisfaction.
• Generated revenue of Rs.1 Lac through online Amc activation during Core lockdown.
• · Handled customer grievances through video call.
• · Achieved complete customer appreciation and positive feedback on social Media.
• Achieved Best NPS Award in West Region.
• Promoted as Service Supervisor.

• Date of Birth: 05/30/1983
• Gender: Female
• Nationality: Indian
• Marital Status: Married

English, Hindi, Marathi (Read: Write: Speak)

I hereby declare that the above mentioned details are true to the best of my  knowledge. 

Place: MUMBAI                                                                             (Suchita Nikhil Harpale)