Amit Dattaram Salvi
Service Operation -
Summary
Experience " Service Operation Manager" in Customer Service with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
Carrier Airconditioning & Refrigeration
Mumbai, India
05.2025 - Current
- Handling Entire west region installation at entire West Zone.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with Dealer, fostering a positive work environment
- Ensure revenue generation through from Spare part sale and avoid local part uses on field.
- Ensuring outstanding Collection from dealer in given timeline as per company Process.
- handling escalations and trying to resolve on day to day basis.
Service Center Manager
Croma
05.2023 - Current
- Company Overview: Infinity Retail Ltd.
- Ownership towards Service center, Team, Operations and Customer experience
- Planning, execution and Management of service center operations from Shutter Up till Shutter down
- Build, Enable and Manage Service Centre's Capacity & Capability to deliver Demo & Installation, Repairs and PMS services for multiple products and multiple brands effectively & efficiently.
- Track & Drive SLA's, achieve targets and enhance results for assigned service center.
- Ensure NPS, CSAT scores are maintained, analyzed and corrective actions to enhance Customer experience.
- Ensure escalations management, resolution, RCA and actions to improve process adherence.
- Ensure revenue generation through VAS plan and Accessories sales.
- Ensure guidance and support to Service Centre team in long term problem solving.
- Ensure Capacity & Efficiency - Plan and manage seasonality and attrition.
- Monitor and Improve Quality of Services - Drive quality and productivity, multiskilling of resources, Technical Skills, etc. to continually improve Services.
- Prevent frauds, wrong data capture, manipulations through audits mechanism with team.
- Infinity Retail Ltd.
Sr. Service Supervisor in Customer Service
Eureka Forbes Pvt. Ltd.
Mumbai, Maharashtra
10.2015 - 05.2023
- Monitoring Daily Operations to ensure high levels of productivity
- Taking care of 7 Franchise along with 42 Technicians.
- Addressed all queries of Technicians and Franchise.
- Supervising work by Coordinating with Logistic team for spares planning and ensuring that the on ground customer part pending cases are zero.
- Ensuring the KPI with regards to TAT, RRR, Productivity etc. are achieved.
- Monitoring Revenue generation.
- Ensuring productivity of team is as per the requirement of management at different levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Store Engineer for Small Appliances Repairs/Customer Service Representative
Delex
Mumbai, Maharashtra
12.2011 - 10.2015
- Company Overview: Croma Care Center
- Repaired Small Appliances.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled Face 2 Face Customer Queries and Escalations at Store.
- Handled 1st Level Escalation which was escalated via Call Center OR Social Media.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Croma Care Center
Supervisor & Technician
Portescap India Pvt. Ltd.
Mumbai, Maharashtra
05.2010 - 12.2011
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Performed Planning and Production responsibilities.
- Managed Quality Inspection.
- Performed Troubleshooting in accordance with applicable standards and regulatory guidelines.
Service Engineer
Sharp Power & Communication System India Pvt. Ltd.
Mumbai, Maharashtra
06.2008 - 05.2010
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Serviced UPS, INVERTER & VOLTAGE STABILIZER.
- Engaged in Break Down Calls of UPS, INVERTER & VOLTAGE STABILIZER.
- Installed INVERTER & VOLTAGE STABILIZER.
- Provided Battery Installation Service along with Maintenance Cover.
Education
Bachelors Program - Electronics & Telecommunication Engineering
01.2015 - 01.2018
Diploma Program - Electronics and Telecommunication Engineering
01.2011 - 01.2014
NCTVT - Electronics
01.2008 - 01.2010
Advance Module - Electronics
COE - Electronics
H.S.C - undefined
S.S.C - undefined
Lokmanya Vidya Mandir School
Skills
- Managing Customer Relationship
Accomplishments
- Eureka Forbes, Promoted As Sr. service Supervisor Level - E2, Awarded Best Performer for the year 2021, Promoted as Assistant Office Level - E3
- Delex (Croma Care Center), Promoted as a Team Leader
Disclaimer
I hereby declare that the above mentioned details are true to the best of my knowledge.
Timeline
Assistant Manager
Carrier Airconditioning & Refrigeration
05.2025 - Current
Service Center Manager
Croma
05.2023 - Current
Sr. Service Supervisor in Customer Service
Eureka Forbes Pvt. Ltd.
10.2015 - 05.2023
Bachelors Program - Electronics & Telecommunication Engineering
01.2015 - 01.2018
Store Engineer for Small Appliances Repairs/Customer Service Representative
Delex
12.2011 - 10.2015
Diploma Program - Electronics and Telecommunication Engineering
01.2011 - 01.2014
Supervisor & Technician
Portescap India Pvt. Ltd.
05.2010 - 12.2011
Service Engineer
Sharp Power & Communication System India Pvt. Ltd.
06.2008 - 05.2010
NCTVT - Electronics
01.2008 - 01.2010
Advance Module - Electronics
COE - Electronics
H.S.C - undefined
S.S.C - undefined
Lokmanya Vidya Mandir School
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