SUCHITA RAWAT
Kotdwara
Summary
To work hard with full dedication for the achievement of organization objective under satisfying job contact, hence enhancing my skill and knowledge and ready to learn new things.
I have work with reputed organizations and provided the best of professional in CASHIER services and attractive manner for pleasant guest experience.
Overview
7
7
years of professional experience
Work History
Waitress
Hotel Skyking
Dehradun
09.2023 - Current
- Provided excellent customer service to guests in a high-volume hotel restaurant.
- Took and processed food and beverage orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area throughout the service shift.
- Assisted in training new waitstaff on service standards and procedures.
- Handled customer inquiries and resolved complaints effectively and professionally.
- Set up dining areas for special events according to hotel specifications.
- Monitored inventory levels of supplies and communicated needs to management team.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
Cashier
Food Garden Hotel FZC SAFE Zone
Sharjah
03.2021 - 06.2023
- Processed customer transactions efficiently at Food Garden Hotel FZC SAFE Zone.
- Resolved customer inquiries and provided excellent service daily.
- Managed cash register operations and maintained accurate financial records.
- Balanced cash drawer at the beginning and end of each shift.
- Assisted in training new cashiers on procedures and systems.
- Implemented promotional offers to enhance customer engagement during transactions.
- Maintained cleanliness and organization of the cashier area for optimal service delivery.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Waitress
Hotel Aditya INN, Mahipalpur,
New Delhi
01.2019 - 12.2020
- Provided exceptional customer service to enhance guest dining experiences.
- Managed food and beverage orders using hotel POS systems efficiently.
- Maintained cleanliness and organization of tables and dining areas regularly.
- Monitored inventory levels of supplies, reporting shortages to management promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
Education
Class XII Standard -
National Institute of Open Schooling
New Delhi 04-2015
Diploma - Office Management
Hope Institute of Office Management
Sudhowala01.2015
Skills
- Time Management
- Product Knowledge
- Leadership Skills
- Client Retention
- Direct marketing
- Project Management
- Telephone Etiquette
- Customer Service
- Cash handling
- Training new staff
Languages
- Hindi
- English
Disclaimer
I do hereby declare that the above mentioned details are true to the best of my knowledge and belief.
Duties Responsibilities
- Provides a positive customer experience with fair, friendly and courteous service.
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
- Resolve customer issues and answers questions.
- Serves customers by selling products and meeting customer needs.
- Adjusts content of sales presentations by studying the type of sales out or trade factor.
- Focuses sales efforts by studying existing and potential volume of dealers.
Personal Information
- Passport Number: U5366826
- Passport Date Of Issue: 11/05/20
- Passport Expiry Date: 11/04/30
- Date of Birth: 11/20/90
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Timeline
Waitress
Hotel Skyking
09.2023 - Current
Cashier
Food Garden Hotel FZC SAFE Zone
03.2021 - 06.2023
Waitress
Hotel Aditya INN, Mahipalpur,
01.2019 - 12.2020
Class XII Standard -
National Institute of Open Schooling
Diploma - Office Management
Hope Institute of Office Management
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