Suchitha U

Key Result Areas: Credit & Cash Collection, Order Management and Billing

Promoted from Team lead to Assistant manager

• Heading a skilled team of 32 Associates lead by 4 AM’s for supervising day-to-day collections activities and invoicing.
• Successfully transitioned the credit and collection process from KC to India and stabilized
• Transitioned and successfully completed EI and OI after acquisition by Oracle.
• Credit Management/Billing/Collections/Disputes/Cash Application, stakeholder management, client management, and people management
• Manage hiring, performance appraisal, and attrition. Ensure that the 1:1 session are done monthly by the Team leads and constructive feedback is given to their team members. Also ensured that regular skip-level meetings are conducted to understand the pulse of the team.
• Teams to ensure the AR>60 reduction and unapplied.
• Preparing: Process documents and updating refresher training document for team. Cash collection target file on a quarterly basis. Cash projection/collection file on a weekly basis.
• Addressing and providing resolution for different invoice dispute, cash application dispute
• Reviewing and approving the valid disputes and refund to client.
• Addressing the client complaints; performing RCA and implementing desired corrective and mitigation plans
• Creating, implementing, and supporting development of standardized and repeatable best practice finance processes to reduce financial risk, lower costs and enable continuous improvement & operational excellence globally
• Implementing the process controls designed for daily operations and any newly identified / modified controls in the process
• Taking ownership of the process metrics encompassing the analysis of various KPIs, KPI reporting, effective escalation handling, present not-met KPI to client higher management on a quarterly basis including the improvement/mitigation plan

• Worked in various process - Accounts Receivable & Payable, Invoice Process, Claims process, Debt collection Process, Budgeting & Forecasting, Supply Chain Management
• Officer in Accounts Payable have been dealing with Purchase Orders & Payment Related Issues; Amending & Cancelling the Purchase Orders based on requestor's obligation
• Actively worked in claims process by helping suppliers for claiming for damaged goods, refused goods
• Investigating missing stock which involves extensive interaction with Store Managers, area managers from UK and giving feedback to depot managers
• Worked in UK Accounts receivables process - Involves raising invoices and credit notes
• Investigated and resolved invoicing and account discrepancies
• Actively involved in chairing all calls with Finance Support office and Interacting with Counter Parts, verifying invoice raised by Supplier, validating all information and processing payments
• Collection of outstanding debt from UK suppliers to ensure the business has continued cash flow and working capital benefits
• Monitored customer satisfaction and provided timely responses to customer inquiries
• Monthly Payment Summary report to UK Finance team
• Received best TEAM award in whole of Finance for making profit to business

• I was part of LEMG Team - Loan Exposure Management Group (LEMG) that focuses managing the credit risk of loans and lending related commitments of the International Investment grade portfolio and medium size German Companies portfolio
• Effectively managing and checking the LEMG pricings are correctly mapped and booked to the related loans
• Reviewing the Reconciliation and reporting the Fair value loans assuring data quality beforehand to the clients
• Managing Loans of Long-term Books & Investment Grade Portfolios
• Preparing reconciliation to ensure any changes in Loan like Commitment change, Margin change to highlight with exact data quality which will be provided to Front Office
• Preparing reports with correct data to make optimum hedging decisions by Portfolio managers
• Regular interactions with the Relationship Managers, Credit Risk Managers and Deal Managers to ensure correct number of shortfalls are charged on the loans which are priced under LEMG
• Preparing weekly, monthly and annual Management reports
• Report Fair value Loans to Portfolio Managers for Mark to Market purpose