Working in the company and carrying 7+ years of progressive experience from the different organizations, specializing in Order Management, Procurement, and Customer Service operations. Proven expertise in handling end-to-end processes including pricing, RFQs, vendor management, price negotiation, and inventory control. Adept at managing response centers and service delivery functions with a focus on SLA adherence, customer satisfaction, and process optimization. Strong communication and coordination skills with a demonstrated ability to lead cross-functional teams, drive efficiency, and deliver measurable business outcomes in fast paced environment.
Managed a team of 10+ associates handling end-to-end order management and procurement processes.
- Evaluated current pricing strategies for effectiveness, recommending adjustments aligned with business goals.
- Analyzed requests from sales team regarding price changes, considering margin impacts and competition.
- Maintained alignment of pricing strategies with company objectives to optimize profits.
- Supported sales team by validating quotes and setting appropriate prices.
- Documented team workflows, monitored turnaround times, and established timelines per SLAs.
- Contributed to internal audits to uphold quality achievement across operations.
- Regularly managed SLA reports, tracking performance and productivity metrics.
- Guided team operations by assigning responsibilities and communicating clear goals.
- Communicating goals, updates and expectations clearly to the team.
- Supporting process improvement and implementation of best practices.
- Providing on the job training, coaching and continuous feedback.
- Drove root cause analysis (RCA) and implemented preventive measures for recurring issues.
- Developed SOPs (Standard Operating Procedures) to streamline onboarding and improve process consistency.
- Identified procurement needs across departments to align resources effectively.
- Managed procurement processes for raw materials, goods, and services to ensure operational efficiency.
- Developed and implemented cost-effective procurement strategies, policies, and budget management.
- Created RFQs and oversaw competitive bidding cycles to enhance supplier selection.
- Negotiated contracts with vendors to secure advantageous terms and pricing.
- Evaluated potential suppliers and monitored their performance to optimize business operations.
- Collaborated with internal teams to meet procurement requirements efficiently.
- Analyzed procurement data, conducted spend analysis, and prepared detailed reports.
- Documenting and analyzing team activities, monitoring the incidents, creating timelines as per the SLA’s and doing an initial analysis of the evidence.
- Designed and conducted training sessions for new team members on process workflows, ERP tools.
- Maintaining the SLA report.
- Identified procurement needs across organization to streamline purchasing processes.
- Managed procurement activities on end to end transitions to support operations.
- Created RFQs and directed competitive bidding cycles to ensure best pricing.
- Developed and executed cost-effective procurement strategies to optimize spending.
- Evaluated current pricing strategies for effectiveness, recommending adjustments aligned with business goals.
- Analyzed requests from sales team regarding price changes, considering margin impacts and competition.
- Oversaw procure-to-pay process, including requisitioning, purchasing, and invoicing.
- Evaluated potential suppliers and implemented strategic sourcing initiatives.
- Negotiated vendor contracts to secure favorable terms and conditions.
- Analyzed procurement data and monitored industry trends for informed decision-making.
- Contributed to internal audits to uphold quality achievement across operations.
- Regularly managed SLA reports, tracking performance and productivity metrics.
- Provided on the job training for new joiner.
- Sourced, negotiated, and purchased materials from domestic and international vendors.
- Evaluated vendor quotations to align with technical and commercial project specifications.
- Tracked movement of raw materials and addressed issues with faulty materials to ensure timely customer service.
- Maintained records of goods ordered and received to support inventory management.
- Coordinated closely with various departments, particularly accounts, to facilitate operations.
- Assisted in ISO Annual Performance Review for vendors to enhance supplier performance.
- Analyzed market trends and delivery systems to assess material availability.
- Resolved supply chain, quality, and invoicing issues with vendors to maintain seamless operations.
- Aligning the pricing strategy with company goals.
- Staying updated with the products and sales teams on the pricing decisions.
- Sourced, negotiated, and purchased materials from domestic and international vendors.
- Evaluated vendor quotations to align with technical and commercial project specifications.
- Tracked movement of raw materials and addressed issues with faulty materials to ensure timely customer service.
- Maintained records of goods ordered and received to support inventory management.
- Coordinated closely with various departments, particularly accounts, to facilitate operations.
- Assisted in ISO Annual Performance Review for vendors to enhance supplier performance.
- Analyzed market trends and delivery systems to assess material availability.
- Perform 3-way matching (PO, GRN, Invoice)
- Resolved supply chain, quality, and invoicing issues with vendors to maintain seamless operations.
- Aligning the pricing strategy with company goals.
- Staying updated with the products and sales teams on the pricing decisions.