Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Suchithra C

Suchithra C

Bangalore

Summary

Working in the company and carrying 7+ years of progressive experience from the different organizations, specializing in Order Management, Procurement, and Customer Service operations. Proven expertise in handling end-to-end processes including pricing, RFQs, vendor management, price negotiation, and inventory control. Adept at managing response centers and service delivery functions with a focus on SLA adherence, customer satisfaction, and process optimization. Strong communication and coordination skills with a demonstrated ability to lead cross-functional teams, drive efficiency, and deliver measurable business outcomes in fast paced environment.

Managed a team of 10+ associates handling end-to-end order management and procurement processes.

Overview

9
9
years of professional experience

Work History

Process Lead

Infosys BPM Limited
Bangalore
09.2024 - Current

- Evaluated current pricing strategies for effectiveness, recommending adjustments aligned with business goals.

- Analyzed requests from sales team regarding price changes, considering margin impacts and competition.

- Maintained alignment of pricing strategies with company objectives to optimize profits.

- Supported sales team by validating quotes and setting appropriate prices.

- Documented team workflows, monitored turnaround times, and established timelines per SLAs.

- Contributed to internal audits to uphold quality achievement across operations.

- Regularly managed SLA reports, tracking performance and productivity metrics.

- Guided team operations by assigning responsibilities and communicating clear goals.

- Communicating goals, updates and expectations clearly to the team.

- Supporting process improvement and implementation of best practices.

- Providing on the job training, coaching and continuous feedback.

- Drove root cause analysis (RCA) and implemented preventive measures for recurring issues.

- Developed SOPs (Standard Operating Procedures) to streamline onboarding and improve process consistency.

Assistant Manager

Tekminders IT Services International Pvt Ltd
02.2024 - 08.2024

- Identified procurement needs across departments to align resources effectively.

- Managed procurement processes for raw materials, goods, and services to ensure operational efficiency.

- Developed and implemented cost-effective procurement strategies, policies, and budget management.

- Created RFQs and oversaw competitive bidding cycles to enhance supplier selection.

- Negotiated contracts with vendors to secure advantageous terms and pricing.

- Evaluated potential suppliers and monitored their performance to optimize business operations.

- Collaborated with internal teams to meet procurement requirements efficiently.

- Analyzed procurement data, conducted spend analysis, and prepared detailed reports.

- Documenting and analyzing team activities, monitoring the incidents, creating timelines as per the SLA’s and doing an initial analysis of the evidence.

- Designed and conducted training sessions for new team members on process workflows, ERP tools.

- Maintaining the SLA report.

Senior Analyst, Business Process Specialist

Accenture Solutions Pvt Ltd
02.2021 - 04.2023

- Identified procurement needs across organization to streamline purchasing processes.

- Managed procurement activities on end to end transitions to support operations.

- Created RFQs and directed competitive bidding cycles to ensure best pricing.

- Developed and executed cost-effective procurement strategies to optimize spending.

- Evaluated current pricing strategies for effectiveness, recommending adjustments aligned with business goals.

- Analyzed requests from sales team regarding price changes, considering margin impacts and competition.

- Oversaw procure-to-pay process, including requisitioning, purchasing, and invoicing.

- Evaluated potential suppliers and implemented strategic sourcing initiatives.

- Negotiated vendor contracts to secure favorable terms and conditions.

- Analyzed procurement data and monitored industry trends for informed decision-making.

- Contributed to internal audits to uphold quality achievement across operations.

- Regularly managed SLA reports, tracking performance and productivity metrics.

- Provided on the job training for new joiner.

Procurement Coordinator, Supply Chain Management

Sureworks Infotech Pvt Ltd
06.2017 - 05.2020

- Sourced, negotiated, and purchased materials from domestic and international vendors.

- Evaluated vendor quotations to align with technical and commercial project specifications.

- Tracked movement of raw materials and addressed issues with faulty materials to ensure timely customer service.

- Maintained records of goods ordered and received to support inventory management.

- Coordinated closely with various departments, particularly accounts, to facilitate operations.

- Assisted in ISO Annual Performance Review for vendors to enhance supplier performance.

- Analyzed market trends and delivery systems to assess material availability.

- Resolved supply chain, quality, and invoicing issues with vendors to maintain seamless operations.

- Aligning the pricing strategy with company goals.

- Staying updated with the products and sales teams on the pricing decisions.

Associate, Global Response Center

True Mantra Solutions Pvt Ltd
09.2016 - 03.2017

- Sourced, negotiated, and purchased materials from domestic and international vendors.

- Evaluated vendor quotations to align with technical and commercial project specifications.

- Tracked movement of raw materials and addressed issues with faulty materials to ensure timely customer service.

- Maintained records of goods ordered and received to support inventory management.

- Coordinated closely with various departments, particularly accounts, to facilitate operations.

- Assisted in ISO Annual Performance Review for vendors to enhance supplier performance.

- Analyzed market trends and delivery systems to assess material availability.

- Perform 3-way matching (PO, GRN, Invoice)

- Resolved supply chain, quality, and invoicing issues with vendors to maintain seamless operations.

- Aligning the pricing strategy with company goals.

- Staying updated with the products and sales teams on the pricing decisions.

Education

Bachelor Degree -

Jnana Vikas Institute Of Technology
Bidadi, India
08-2014

12th -

Sri Basaveshwara Swamy Composite PU College
Bidadi, India
06-2010

10TH -

Rural High School
Harohalli, India
05-2008

Skills

  • Supply chain management
  • Order management
  • Pricing strategies
  • Vendor management
  • Price negotiation
  • Request for quotation (RFQ)
  • Purchase requisition
  • Customer service management
  • Job training and coaching

Languages

  • English, Kannada and Telugu

Timeline

Process Lead

Infosys BPM Limited
09.2024 - Current

Assistant Manager

Tekminders IT Services International Pvt Ltd
02.2024 - 08.2024

Senior Analyst, Business Process Specialist

Accenture Solutions Pvt Ltd
02.2021 - 04.2023

Procurement Coordinator, Supply Chain Management

Sureworks Infotech Pvt Ltd
06.2017 - 05.2020

Associate, Global Response Center

True Mantra Solutions Pvt Ltd
09.2016 - 03.2017

Bachelor Degree -

Jnana Vikas Institute Of Technology

12th -

Sri Basaveshwara Swamy Composite PU College

10TH -

Rural High School
Suchithra C