Suchitra Balasubramanian
Bengaluru
Summary
Business Development Manager with proven expertise in lead generation and client relationship management at Varthak Technologies. Enhanced client satisfaction through strategic outreach and effective communication. Skilled in data analysis, driving project success and fostering team collaboration. Accomplished in directing sales and marketing initiatives with a focus on delivering practical solutions.
Overview
21
21
years of professional experience
Work History
Business Development Manager
Varthak Technologies Pvt Limited
09.2024 - Current
- Generated leads through targeted Facebook marketing and outreach strategies.
- Coordinated effectively between technical teams and clients to ensure seamless project execution.
- Conducted regular follow-ups to monitor project progress and maintain client satisfaction.
Customer Service Executive
HSBC Electronic Data Processing India Pvt Ltd
10.2006 - 05.2008
- Managed account closures with precision and care
- Built and maintained strong client relationships
- Delivered tailored solutions to meet client needs
- Communicate with bank officials in London for further requirements of physical documents of customer to enable account closure and transfer funds
- Stop payments for various utilities before account closure.
- Improved client satisfaction and loyalty
- Reduced account closure rates by X%
- Increased client retention and re-engagement
- Enhanced organizational reputation and trust
Document Checker
ABN Amro Bank
02.2006 - 09.2006
- Verified documents for UCP 500 and ISBP compliance (European countries)
- Identified and reported discrepancies to Rotterdam Local Office
- Resolved Local Office queries with precision and speed
- Verified L/Cs requiring confirmation for UCP 600 and ISBP compliance
- Ensured compliance with international trade finance regulations
- Minimized potential risks and disputes
- Facilitated smooth transaction processing
- Ensured prompt resolution of Local Office queries
- Enhanced stakeholder satisfaction and trust
Operations Executive
ICICI Home Finance Co Ltd
11.2004 - 02.2006
- Prepared comprehensive Management Information Systems (MIS) reports on credit card applications for the Southern Region
- Responded to and resolved FCRM (Financial Crime Risk Management) queries, ensuring compliance with regulatory requirements
- Conducted thorough quality checks on applications entered into the system, ensuring accuracy and completeness
- Updated and communicated new policies to the team, ensuring seamless adoption and compliance
- Enhanced sales performance monitoring and optimization
- Improved decision-making through data-driven insights
- Ensured compliance with regulatory requirements and guidelines
- Improved process efficiency and reduced risk exposure
Managing Member
Lead A Change Trust
Bengaluru
01.2004 - 09.2004
- Company Overview: Lead A Change Trust, Bengaluru, Karnataka
- Created and managed budgets
- Allocated and monitored financial resources
- Tracked and analyzed cash flow
- Accurately recorded and maintained financial transactions
- Ensured compliance with organizational policies and regulatory requirements
- Coordinated vendor management and NGO partnerships for grocery procurement.
- Ensured timely supply chain management, optimal pricing, and quality standards.
- Lead A Change Trust, Bengaluru, Karnataka
- Improved financial discipline and accountability
- Enhanced resource utilization and efficiency
- Maintained financial stability and sustainability
- Ensured financial transparency and accountability
- Facilitated smooth audits and financial reviews
- Improved procurement efficiency and cost-effectiveness
- Enhanced partnerships with NGOs and vendors
- Ensured consistent supply of quality groceries
Education
B.Sc. - Mathematics
Meenakshi College for Women
05.2003
High school or equivalent -
St. Johns Matriculation Higher Secondary School
05.2000
Skills
- Corporate Social Responsibility
- Time Management
- Innovation management
- Staff Training and Development
- Ethics and Compliance
- Lead generation
- Client relationship management
- Data analysis
- Communication skills
- Prospect targeting
Languages
- Tamil, Native
- English, Fluent
- Telugu, Bilingual
- Kannada, Conversational
- Hindi, Fluent
- Malayalam, Beginner
Personal Information
- Date of Birth: 01/06/83
- Nationality: Indian
Timeline
Business Development Manager
Varthak Technologies Pvt Limited
09.2024 - Current
Customer Service Executive
HSBC Electronic Data Processing India Pvt Ltd
10.2006 - 05.2008
Document Checker
ABN Amro Bank
02.2006 - 09.2006
Operations Executive
ICICI Home Finance Co Ltd
11.2004 - 02.2006
Managing Member
Lead A Change Trust
01.2004 - 09.2004
B.Sc. - Mathematics
Meenakshi College for Women
High school or equivalent -
St. Johns Matriculation Higher Secondary School
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