Suchitra Dhankar
Operation Manager
Faridabad
Summary
Operations professional with solid background in managing and streamlining operational processes. Brings focus on collaborative team efforts and achieving measurable results while adapting to changing needs. Recognized for strong decision-making skills and reliability in high-pressure environments.
Overview
10
10
years of professional experience
8061
8061
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Manager- Operations
Great Learning
07.2021 - Current
- Regularly evaluated operational metrics to identify improvement opportunities and implemented corrective actions to enhance efficiency.
- Managed IT operations and handled escalations across multiple projects, ensuring minimal disruption and timely resolution.
- Oversaw daily operational tasks while aligning them with overall project objectives and business goals.
- Mentored team members by addressing their queries and guiding them to follow best practices aligned with client requirements.
- Took ownership of client-issued challenges, providing effective solutions and maintaining high satisfaction levels.
- Led a high-performing team, offering support and constructive feedback to maximize output and individual potential.
- Maintained a clear understanding of client requirements and ensured timely, accurate delivery of services.
- Delivered exceptional service to prospective and current clients via email and phone, maintaining professional communication standards.
- Managed both international and domestic projects, offering support tailored to specific client requirements.
- Created monthly content and reports for executive presentations and board-level reporting.
- Supported leadership in identifying and implementing business process improvements.
- Ensured the team met performance metrics within defined timelines, driving accountability and excellence.
- Reviewed team outputs regularly, providing actionable feedback and introducing innovative solutions for process optimization.
Support IT operation manager
Aakash Educational Institutions
09.2018 - 12.2020
- Provided comprehensive training to team members on new projects to ensure smooth onboarding and effective execution.
- Ensured completion of technical checks, executed reminder calls, and drove initiatives to increase trial completion rates.
- Managed team operations by setting clear performance standards and timelines to consistently meet organizational goals.
- Acted as a mentor to team members, addressing their queries and guiding them through best practices to enhance performance.
- Took ownership of client challenges, delivering effective and timely resolutions to maintain service excellence.
- Led the team to deliver high-quality output by monitoring progress, offering support, and encouraging continuous improvement.
- Created and presented monthly content and analytical reports for executive meetings and board-level reporting.
- Supported the leadership team in identifying and implementing business process improvements across functions.
- Oversaw IT operational work related to I-Tutor, ensuring smooth day-to-day functioning and resolving technical issues promptly.
- Managed project batches provided by the institution, coordinating activities and ensuring successful execution.
Senior executive in operations IT
Career Launcher
07.2016 - 07.2018
- Tracked and maintained records of inquiries from multiple sources (emails, telephone, direct walk-ins) to ensure consistent follow-up.
- Managed chat support, providing prompt information and solutions to clients regarding their online portals.
- Handled client communication, inquiry generation, and follow-up processes, addressing both student and telephonic queries effectively.
- Delivered timely solutions for technical glitches in systems or software, ensuring minimal downtime.
- Utilized various CRM tools and managed Jira ticket processes to streamline operations and resolve issues efficiently.
- Conducted financial analysis to assess risk, optimize benefits, and support strategic decision-making.
- Researched business agreements and successfully negotiated critical contracts to support organizational growth.
- Provided exceptional customer service to foster long-term client relationships.
- Increased organizational efficiency and profitability by optimizing team productivity, cost management, and budget control.
IT executive
Apollo Hospital
05.2015 - 05.2016
- Managed complete hospital database systems using SQL and Oracle, ensuring data integrity and security.
- Maintained and resolved report queries efficiently, reducing response and resolution time.
- Handled software bugs, implemented required changes, and fulfilled software-related requirements to enhance functionality.
- Oversaw patient, doctor, and nurse data management systems, ensuring accuracy and confidentiality.
- Created and maintained comprehensive data files and reports using SQL.
- Provided software training to staff when needed to enhance system understanding and utilization.
- Established departmental operational priorities, aligning team activities with strategic goals.
- Developed and implemented plans to achieve key operational targets and improve service delivery.
- Procured necessary software, hardware, and infrastructure to meet the technical needs of the program.
- Analyzed existing workflows and adapted processes to address evolving organizational needs.
- Proactively identified project issues, resolving or escalating them to ensure timely outcomes.
- Supervised and guided technical teams, assigning tasks and monitoring progress to ensure high-quality outputs.
Education
PGD-Operation IT Management -
NMIMS, Narsee Monjee Institute of Management Studies
Bsc. -
KU, Kalinga University
Intermediate -
CBSE Board, Vidya Mandir Public School
High School -
CBSE Board, Vidya Mandir Public School
Skills
Proficient in JIRA and SQL
Service delivery management
Operational planning
Customer engagement
Performance tracking
Operations management
Training and mentoring
Performance evaluation and monitoring
Team ManagementBusiness developmentOperational planningOperation coordinationTeam trainingOperations managementIT service Desk & operation managementEnd user & customer Escalation handlingCertification
Generative AI-Microsoft Azure
Accomplishments
- Made a project on Crime Reporting System in 4th-year of college
- Active member of various cultural and social clubs at the school and college level
- Completed intensive summer training conducted by NIIT on android application
Areas Of Interest
- Playing Basketball
- Listening Music
- Traveling
Disclaimer
I hereby declare that all the information provided here is correct to the best of my knowledge and belief.
Suchitra Dhankar
Timeline
Generative AI-Microsoft Azure
02-2025
Manager- Operations
Great Learning
07.2021 - Current
Support IT operation manager
Aakash Educational Institutions
09.2018 - 12.2020
Senior executive in operations IT
Career Launcher
07.2016 - 07.2018
IT executive
Apollo Hospital
05.2015 - 05.2016
PGD-Operation IT Management -
NMIMS, Narsee Monjee Institute of Management Studies
Bsc. -
KU, Kalinga University
Intermediate -
CBSE Board, Vidya Mandir Public School
High School -
CBSE Board, Vidya Mandir Public School