Suchitra Dhankar
Faridabad
Summary
Resourceful professional in the field of education administration, known for high productivity and efficient task completion. Specialize in strategic planning, policy development, and stakeholder engagement. Excel in leveraging communication skills, leadership abilities, and problem-solving techniques to foster educational excellence and improve institutional performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager- Operations
Great Learning
Guru gram
07.2021 - Current
- Work cross-functionally with other teams to identify and improve program delivery processes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Handle operations work, and project objectives.
- Mentors a team member regarding their queries and work, and provides a better way to process according to client requirements.
- Responsible for any challenges given by clients, and handle them accordingly.
- Managed the team by offering support and constructive feedback to improve skills and maximize potential.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Achieved management objectives, consistently hitting deadlines, and performance targets.
- Understanding the client requirements and delivering them without any delay.
- Provide outstanding service to prospective and current clients via email and on the telephone.
- Support the client throughout the process by answering their queries and helping them to complete.
- Handling projects with international as well as domestic clients, and providing support as per their requirements.
- Create monthly content and reports for executive presentations and board reporting.
- Support the leadership team in business process improvements.
- Review the work on time, and provide solutions and new ways to conclude.
- Preparing finance closing data for various projects and business verticals.
Support IT operation manager
Aakash Educational Institutions
09.2018 - 12.2020
- Provide training to the team members on new projects.
- Ensuring technical checks are being completed, reminder calls are going through and increasing trial completion percentage.
- Manage a team and sets a standard to achieve on time.
- Mentors a team member related to their queries and work
- Responsible for any challenges given by clients and handle accordingly
- Handling team to provide the best output
- Creating monthly content and reports for the executive presentations and board reporting
- Support Leadership team in business process improvements
- Make sure and check the team achieving the performance metrics on time
- Review the work on time and provide solutions and new ways to conclude
- Managing and informing clients to perform better.
- Handling and managing the I-tutor IT operational work.
- Monitoring calls and operational work
- Manage Batches regarding all projects provided by Institution
- Responsible for Monthly reports and targets for the team members
- Handled the sales-force tool and provide training to the team to ensure the better outcome.
Senior executive in operations IT
Career Launcher
07.2016 - 07.2018
- Keep track of inquiries from various modes like emails, telephone and direct inquiries and maintaining the record of the same so that regular follow-up can be done
- Handling chat process and provide information/ solutions to the clients regarding their portals
- Clients, inquiry generation and handling student's queries, follow up of the inquiries, handling telephonic inquiries
- Provide the solution on time in case of any glitch in the system or software
- Handling different CRM tools, Jira tickets process.
- Conducted financial analysis, researched business agreements and negotiated critical contracts.
- Conducted financial analysis to manage risks and benefits.
- Delivered high level of service to customers in effort to build upon future relationships.
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
IT executive
Apollo Hospital
05.2015 - 05.2016
- Handling complete database related to hospital( through SQL, Oracle)
- Handling reports queries and solve in less time
- Handling software bugs, any change and any requirements related to software
- Handling complete database related to patients / doctors and nurse
- Maintain complete file related to data by using SQL.
- Provide training if requires.
- Established operational priorities to guide department activities.
- Outlined and implemented plans to meet operational targets.
- Procured software, hardware and infrastructure required to meet programme demands.
- Analysed and adapted workflows to meet evolving needs.
- Identified, addressed and either resolved or escalated project issues.
- Assigned and monitored work of computer-related professionals.
Education
PGD-Operation IT Management -
NMIMS, Narsee Monjee Institute of Management Studies
01.2022
Bsc. -
KU, Kalinga University
01.2018
Intermediate -
CBSE Board, Vidya Mandir Public School
01.2011
High School -
CBSE Board, Vidya Mandir Public School
01.2009
Skills
- JIRA and SQL proficiency
- Oracle Database and Salesforce expertise
- Process improvement strategies
- Business development initiatives
- Operational planning skills
- Customer relationship management
- Escalation handling and resolution
- Database management techniques
- Client support services
- Cross-functional collaboration
- Project management methodologies
Accomplishments
- I made a project on the Crime Reporting System in my fourth year of college
- Active member of various cultural and social clubs at the school and college levels
- Completed intensive summer training conducted by NIIT on Android application
Custom Section
C, C++, Microsoft Office, Excel, PowerPoint, Lead Square, CRM, GL Shine
Areas Of Interest
- Playing Basketball
- Listening Music
- Traveling
Personal Information
- Father's Name: Mr. Mukesh Dhankar
- Date of birth: 06/07/93
- Gender: Female
- Nationality: Indian
- Marital status: Married
Disclaimer
I hereby declare that all the information provided here is correct to the best of my knowledge and belief.
Suchitra Dhankar
Certification
- Pursuing the GEN-AI Microsoft Azure certificate program
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Assistant Manager- Operations
Great Learning
07.2021 - Current
Support IT operation manager
Aakash Educational Institutions
09.2018 - 12.2020
Senior executive in operations IT
Career Launcher
07.2016 - 07.2018
IT executive
Apollo Hospital
05.2015 - 05.2016
PGD-Operation IT Management -
NMIMS, Narsee Monjee Institute of Management Studies
Bsc. -
KU, Kalinga University
Intermediate -
CBSE Board, Vidya Mandir Public School
High School -
CBSE Board, Vidya Mandir Public School
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