Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
GeneralManager

Suchitra G S

Team Lead
Bangalore

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

6
6
years of professional experience
2
2
year of post-secondary education
2
2
Certifications

Work History

Team Leader

Firstsource solution ltd
Bangalore
12.2020 - Current
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

Floor Supervisor

Firstsource solution ltd
Bangalore
02.2019 - 11.2020
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.

Customer Service Associate

Firstsource Solution Ltd
Bangalore
01.2017 - 01.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Solved problems with products and services by providing customers with technical support.

Education

BBA - Human Resources Management

Manipal University
Bangalore
01.2022 - Current

Skills

Complaint resolution

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Accomplishments

  • Achieved 95% of quality scores for the current quarter. There's a 3% increase from last quarter.
  • Helped 15 batches to clear OJT.
  • Supervised team of 25 staff members.
  • Collaborated with team of 25 in the development of Call Quality.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

ELC - Emerging leader certificate

Timeline

SPS - Structed Problem Solving

01-2023

BBA - Human Resources Management

Manipal University
01.2022 - Current

Team Leader

Firstsource solution ltd
12.2020 - Current

ELC - Emerging leader certificate

01-2020

Floor Supervisor

Firstsource solution ltd
02.2019 - 11.2020

Customer Service Associate

Firstsource Solution Ltd
01.2017 - 01.2019

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