Suchitra Janarthanan
Chennai
Summary
CSPO – certified product management specialist with overall 8+ years of experience in product management and operations. Expertise in planning product strategy and roadmap aligning the product vision and goal. Lead cross functional teams in the development and launch of products using agile methodology. Highly skilled in requirement gathering, documentation, and team handling.
Lead operations experience in SLA maintenance, team’s KPI management, kaizen implementation in improving efficiency and metrics. Skilled in maintaining quality by auditing the deliverables, conducting root cause analysis for the queries received, and providing stakeholder support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Owner
Solifi Pvt Ltd
Bangalore
07.2022 - Current
- Define product roadmap, vision, managing and prioritizing backlogs
- Translating product managers’ strategies to tasks for development
- Learning the market and customers’ needs
- Breaking product management’s epics into user stories
- Defining the Sprint objective and arranging and prioritizing sprints
- Evaluating progress at each stage of development
- Answering dev questions about the reasoning for user stories or tasks
- Serving as a liaison between product and development.
- Facilitated daily stand-up meetings to review progress towards sprint goals.
Product Manager
Aqgromalin
Chennai
12.2021 - 05.2022
- Led the development team for a new mobile application to enable the customers to place the orders and track live resulting in 18% increase in conversion rates.
- Spear headed a migration from web application users to mobile application decreasing the cancellation of orders by 20% and increase in monthly sales.
- Used customer ratings and feedback options in application to identify he bottlenecks in customer journey leading to improvement in customer satisfaction.
- API integration with third party vendors for betterment/ease of operations for payment gateway and logistics.
- Product enhancement for improving the quality of the product and introducing new features to the customers.
- Prepare release notes for the customers for each release and document the changes for business purposes.
- Analyze market trends, competitive landscape, and customer needs to drive product expansion strategies and ensure alignment with market demands.
Area Manager
Swiggy
Chennai
01.2019 - 12.2021
- Team management of 25-30 fleet managers to improve efficiency of daily operations.
- Responsible for leading and managing a team, their performance, expectations, and goals.
- Cost analysis and reporting.
- Consulted with product development teams to enhance products based on DE interest data
- Managed cross-functional teams to commercialize new products and drive improvements.
- Mediate between the implementation team and the operations strategy team to ensure all the areas assigned, focuses on order fulfillment, logistics and customer experience.
Lead Operations Analyst
Amazon Development Centre
Chennai
08.2014 - 12.2017
- Implemented Kaizen and continuous improvement initiatives to optimize operational efficiency.
- Ensure all SLA parameters are met in the account and always maintain a green card.
- Developing project plans, including scope, objectives, deliverables, and timelines.
- Perform quality control checks on existing workflows to ensure adoption and governance and create a mechanism for reporting to help monitor adoption of our tools.
- Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project.
- Evaluate performance with key metrics (accuracy, customer service metrics etc.)
- Mentor and guide talent development of direct reports and assist in hiring talent.
- Monitoring & Resolution of Trouble Tickets within defined SLA’s. Drive escalations to engineering team.
- Drive Root Cause Analysis, Impact Analysis and Production Deployment support.
- Tracking project progress, monitoring key performance indicators, and providing regular status updates to stakeholders.
- Constantly work towards streamlining the support process by analyzing support requests and publishing solutions as blog posts, forums and FAQs.
Education
MBA - Human Resources Management
National Institute of Business Management
Trivandrum06-2015
Bachelor of Arts - Computer Applications
MOP Vaishnav College For Women
Chennai06-2014
Skills
- Data-driven decision-making
- Scrum expertise
- Stakeholder relationship management
- Agile frameworks
- Confluence
- Jira
- Kaizen
- BRD/documentation
- Customer support
- SDLC practise
- API Integration
Certification
- Certified Scrum Product Owner
Timeline
Product Owner
Solifi Pvt Ltd
07.2022 - Current
Product Manager
Aqgromalin
12.2021 - 05.2022
Area Manager
Swiggy
01.2019 - 12.2021
Lead Operations Analyst
Amazon Development Centre
08.2014 - 12.2017
MBA - Human Resources Management
National Institute of Business Management
Bachelor of Arts - Computer Applications
MOP Vaishnav College For Women
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