Suchitra Kaul

• Project & Program Manager leading the CLM Program & also working on Software deployment Projects for US based clients
• Responsible for deployment and delivery of CLM Software Projects on Conga Platform from conceptual through final design and implementation
• Involved in Project Design Workshops, Kick Off Meetings & Develop BRD, Project Plan
• Tracking and Monitoring project process and deliverables and generating reports and dashboards using JIRA
• Working with stakeholders on reporting the current status of all projects based on established project management criteria
• Manage Project Status Reporting: Prepare Weekly status reports using Microsoft BI Boards
• Develop and Maintain Project Schedules
• Perform Project Resource Management: Provides work direction and leadership to assigned projects, including scheduling, assignment of work and review of project efforts
• Identifies project resource requirements and staff assignments
• Conduct Risk Management & Maintains documentation for identified risks and mitigation strategies
• Using Agile Methodology values, principles and practices to plan and manage deliver the solutions.

• Account : SANDVIK
• Projects Managed : SDWAN Migration, Contact Center migration to cloud

Provide End to End Project Management for RFS's

• Ensure the scope statement is clearly understood and as agreed by project teams, stakeholders and customer and other stakeholders
• Create the Scope baseline, and the process for scope change control
• To develop detailed implementation plan using MS project OR account specified tool
• To Conduct Project Definition workshops with all with all the stakeholders for large Projects
• Engaged in Vendor, Supplier & Contractor Management activities spanned across EMEA regions, including coordinating
• MPLS, SDWAN Equipment Ordering, Tracking, Delivery, Deployment of SDWAN and Test & Turn up
• Responsible for requirement gathering and high level scoping of projects
• Responsible for requisition for resources with right skill set for the projects
• Responsible for estimating, planning and Scheduling the project
• Responsible for submitting a clear statement of work along with the project plan including cost and schedule estimates for approval from customers
• Monitoring, tracking and updating project schedule and Budget
• Gain approvals to change requests, rebase line when applicable, update/revise the project plan and report status
• Ensure to gain formal acceptance and sign off of the project by the sponsor OR customer and validate that all conditions of satisfaction are met.

• Account : ABN AMRO
• Projects : Datacenter Migration, Networking Infrastructure Projects in coordination with AT&T & CISCO
• Ensures the scope statement is clearly understood and as agreed to by the project team, customer, and other stakeholders, create the scope baseline, and the process for scope change control
• Ensure that the project plan is complete, and determines the overall project management plan for use in managing and controlling during project execution
• Manage the overall costs to tasks, associate any billing codes, gain acceptance, create the cost baseline and the process for cost change control
• Develop the resource plan addressing how resources are brought onto and taken off the project as supporting detail to the project plan
• To establish a plan for time-reporting and project status reporting processes
• Executing the communications plan including user acceptance and training sufficient to ensure internal and external reporting/communications are met
• Identify roles, assign risk owners, responsibilities and levels of authority for management and decision-making, develop contingency plans, implementation criteria, and alternatives strategies as supporting detail to the project plan
• Execute the risk plan, implement corrective action, mitigation, workarounds, update the plan and report status
• To execute the project plan, implement mechanisms to measure, record progress, and conduct ongoing analysis of variances, risks, and changes, as well as update/revise the project plan and report status
• Gain approvals to change requests, re-baseline when applicable, update/revise the project plan and report status
• Ensure to gain formal acceptance and sign-off of the project by the sponsor or customer and validate that all conditions of satisfaction have been met.

• Identified plans and resources required to meet project goals and objectives.
• Provided detailed project status updates to stakeholders and executive management.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Service desk monitoring and management
• Services management and update as per ITIL best practice
• Introduce service management best practice for cost effective service delivery
• Closely working with Fujitsu teams across the globe to manage Global Infra IT Services Projects
• Resource planning within team and across the Global teams for assigned projects
• Effectively participate in DSR & Process improvement plans meetings
• Represent the team as SPOC for the external audits

• Infrastructure Support Services
• Providing 1st, 2nd level support to, customers globally and following the Escalation matrix as per Escalation process
• Active Directory users and groups management
• Mail quota, delegation, rights management
• Create Modify and Maintenance of public folders
• Managing Users and Groups through Active Directory
• Managing the RSA Secure ID server
• Manage day-to-day problem ticket resolution of the Active Directory, MS Exchange, Outlook Service for all clients
• Contacting hardware and software vendors, system software and applications personnel to provide information and assist in resolving hardware and software problems
• Handling the daily operations to ensure that all the Restart tickets are attended and completed within SLA
• Manage MS Exchange & Active directory day-to-day work requests for all clients in relation to all user Moves, Adds & Changes
• Establishing work priorities to ensure that daily work requirements & project deadlines are met
• Significant Contributions:
• Successfully performed functions pertaining to AD Management, Mailbox creations, Managing and creating RSA secure ID tokens and providing L1 & L2 support to the seeking assistance for software, hardware and technology issues
• Ensured maintenance & updating of documents in Centralized database for quality audits.
• Configured and implemented IT initiatives to produce measurable business value.

Troubleshooting clients issues pertaining to software, hardware and technology issues as a first point of contact in the organization.

Supported a node of more than 800 users in GE Global Development Centre

• Handled Active Directory user account creations, Mailbox Creations, mailbox deletions, mailbox quota & implement mailbox policies on Microsoft Exchange server.
• Responsible for generating anti-virus reports daily.
• Additionally, took care for the assets (hardware and software) via VSS database
• Accolades:
• Certificate of achievement for strict adherence to SLA
• Spotlight Award 2012 for maintaining all time high SLA on IT issue track
• Received Apex 2013 Service Delivery Award.

Worked as an associate IT Engineer primarily involved in resolving Level 1 end user IT issues for the clients.

Worked as a junior engineer in R&D section