Suchitra Mandal
Sales Manager
New Delhi
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Manager
Qdesq Realtech Pvt Ltd
Gurugram
11.2019 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Maintained professional, organized and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Senior Customer Support Executive
Limeroad.com
Gurugram
07.2017 - 10.2019
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Trained staff on operating procedures and company services.
- Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Escalations Executive
Snapdeal.com
New Delhi
03.2014 - 05.2016
- Conducted research, gathered information from multiple sources and presented results.
- Led projects and analyzed data to identify opportunities for improvement.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and maintained courteous and effective working relationships.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed team communications and information for meetings.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Support Executive
Teleperformance India
Gurugram
04.2010 - 02.2014
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Listened to customers' questions and concerns to provide answers or responses.
- Assigned and designated job territories to customer care staff according to performance and history.
- Offered free products or services to pacify irate or unsatisfied customers.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Bachelor Degree of Computer Art - Bachelor Degree of Computer Art
Monad University
Ghaziabad 05.2012 - 07.2014
Skills
- Staff Management
Timeline
Manager
Qdesq Realtech Pvt Ltd
11.2019 - Current
Senior Customer Support Executive
Limeroad.com
07.2017 - 10.2019
Escalations Executive
Snapdeal.com
03.2014 - 05.2016
Bachelor Degree of Computer Art - Bachelor Degree of Computer Art
Monad University
05.2012 - 07.2014
Customer Support Executive
Teleperformance India
04.2010 - 02.2014
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