Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Licenses & Certifications
Timeline
Generic

Suchitra Mandal

Summary

I am a Highly Passionate individual who thrives upon seeking new challenges through my career as a BD Manager. My initial years of working in the business industry push me to go further in discovering more things in it. Of course, I am motivated to join a group of seasoned and experienced Business Analyst professionals in the industry respectively.

Overview

13
13
years of professional experience

Work History

Deputy General Manager

OneCoWork
04.2024 - Current
  • Collaborated with department heads to establish goals and work plans.
  • Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
  • Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
  • Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
  • Projected favorable image of company to promote objectives and enhance public recognition.
  • Established strong partnerships with stakeholders, fostering a collaborative work environment.
  • Employed best practices and management controls to provide superior service to internal and external customers.
  • Coordinated efforts between departments for seamless execution of projects, increasing overall success rates.
  • Led employee performance reviews, aligning individual goals with organizational objectives.
  • Reviewed performance results to target and take corrective measures with authorization and escalation.
  • Developed and executed annual business plans, resulting in consistent revenue growth.
  • Maintained qualified staff and communicated areas of accountability and expected performance.
  • Administered operating budget, approved expenditures and implemented budgetary adjustments.
  • Identified opportunities for expansion, leading to increased market share and company growth.
  • Fostered a high-performance environment through setting clear expectations and recognizing achievements.
  • Participated in planning process to achieve corporate objectives.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Business Development Manager

Oahfeo Dream Pvt Ltd, Gurugram
05.2022 - 11.2023
  • Develop and implement sales strategies.
  • Manage sales teams.
  • Ensure smooth operations.
  • Improve the overall performance of the team.
  • Maintain relationships with clients.
  • Analyze market trends


Assistant Business Manager Sales

Qdesq Realtech Pvt LTD
11.2019 - 05.2022
  • Analyze sales data and market trends to identify customer needs and opportunities for growth.
  • Manage the sales pipeline and forecast revenue, track and report on sales metrics. Manage the sales pipeline and forecast revenue, track and report on sales metrics. Ensure customer satisfaction and retention by monitoring and addressing complaints, issues and requests.

Team Lead

LimeRoad.com
10.2017 - 11.2019
  • Managing a team of customer support representatives to ensure they are meeting performance targets, such as response time and customer satisfaction.
  • Responding to escalated customer inquiries and complaints in a timely and professional manner.
  • Providing training and coaching to team members on customer service skills and handling complex customer issues.
  • Collaborating with other departments such as the product team, engineering team, and sales team to find solutions to customer issues.
  • Analyzing customer feedback and trends to identify areas for improvement and implementing new processes to enhance customer service.
  • Developing and maintaining customer support documentation on, including FAQs, product guides, and best practices for customer support.
  • Providing regular reports to management on team performance, customer feedback, and improvements made to the customer support process.

Senior Escalations Executive

FIS
07.2017 - 10.2017
  • Liaise with relevant departments within the organization to ensure speedy resolution of customer complaints and follow up on ongoing cases to ensure customer satisfaction.
  • Provide customer empathy and professional support throughout the complaint resolution process and maintain customer satisfaction.
  • Management system to provide accurate tracking and reporting.
  • Receive and handle customer complaints and grievances that have been escalated from lower levels of customer service.
  • Communicate with customers through different channels like phone, email, chat, and social media while adhering to company policies and procedures.

Senior Escalations Executive

Snapdeal.com
07.2014 - 07.2017
  • Liaise with relevant departments within the organization to ensure speedy resolution of customer complaints and follow up on ongoing cases to ensure customer satisfaction.
  • Provide customer empathy and professional support throughout the complaint resolution process, and maintain customer satisfaction.
  • Management system to provide accurate tracking and reporting. Receive and handle customer complaints and grievances that have been escalated from lower levels of customer service.
  • Communicate with customers through different channels like phone, email, chat, and social media while adhering to company policies and procedures.

Senior Escalations Executive

Teleperformance India
07.2011 - 07.2014
  • Receive and handle customer complaints and grievances that have been escalated from lower levels of customer service.
  • Communicate with customers through different channels like phone, email, chat, and social media while adhering to company policies and procedures.
  • Liaise with relevant departments within the organization to ensure speedy resolution of customer complaints and follow up on ongoing cases to ensure customer satisfaction. Provide empathy and professional support to customers throughout the complaint resolution process, and maintain customer satisfaction.
  • Management system to provide accurate tracking and reporting.

Education

Bachelor of Science - Computer Engineering

Monad University
Meerut, India
07.2014

Skills

  • Data Visualization
  • Analytical and Research Skills
  • Policies and procedures
  • Customer Support Management
  • Problem Solving
  • Sales and marketing
  • Talent Acquisition
  • Operational Management

Accomplishments

Managed Successfully Reliance, TimeGroup, SaSS India client for Real Estate Solutions.

Hobbies

  • Listen to Music
  • Cooking
  • Traveling
  • Reading

Licenses & Certifications

Received Certifications from LinkedIn for Identify Sales Growth Opportunities Marketing Foundations: Consumer Behavior, Sales Fundamentals, Marketing Communications.

Timeline

Deputy General Manager

OneCoWork
04.2024 - Current

Business Development Manager

Oahfeo Dream Pvt Ltd, Gurugram
05.2022 - 11.2023

Assistant Business Manager Sales

Qdesq Realtech Pvt LTD
11.2019 - 05.2022

Team Lead

LimeRoad.com
10.2017 - 11.2019

Senior Escalations Executive

FIS
07.2017 - 10.2017

Senior Escalations Executive

Snapdeal.com
07.2014 - 07.2017

Senior Escalations Executive

Teleperformance India
07.2011 - 07.2014

Bachelor of Science - Computer Engineering

Monad University

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Suchitra Mandal