Suchitra Raikar

Work History

Virtual Diamond Boutique

Mumbai, Maharashtra

01.2019 - 12.2020

Delivered 60+ multinational projects (many simultaneously) majorly of U.S., U.K., Israel and Indian clients to digitize their business by building their e-commerce platforms on Web and Mobile apps. Key Tasks include:
Gathered Requirements from client during Project KickOff and translating their business needs in technical requirements.
Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Resolved implementation and operation issues with product manufacturers.
Kept all stakeholders informed with project updates
Ensured tasks and milestones committed to client are delivered on time as per Project Plan
Monitored Project benefits and provided Post Go Live support to clients as and when required.
Actively participated in Trade shows like IIJS & Bharat Diamond Week promoting VDB Products. Registered and on-boarded over 200 customers
Driven to research areas of improvement that open new revenue opportunities to product development teams through conducting surveys and market research.

Virtual Diamond Boutique

Mumbai, Maharashtra

07.2018 - 12.2018

Led Customer Success Team of 5 to onboard and train customers to use VDB Trading Platform, manage customer inventory and address client queries as needed.
Automated on-boarding processes using HubSpot CRM, SalesForce
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
On-boarded and trained more than 180 global customers to use VDB trading platform

Accenture

Bangalore, Karnataka

12.2015 - 06.2018

Built expertise in all aspects of software development life cycle, including Requirements analysis, Design, Development and Production support & Maintenance majorly using Filenet P8 technologies for one of the world's largest oil field service companies
Developed and implemented personalized client solutions using FileNet 5.2, Kofax, BPF Explorer, ICC, ICN, Core Java/J2EE, Java WebServices, SQL programming languages
Communicated directly with project stakeholders, providing timely updates on project advancement.
Received Accenture Celebrates Excellence Awards for delivering quality project within timelines.
Took ownership of customer issues reported through tickets, perform RCA, fix and deploy issues in Production and followed up with users to ensure no further impact

Accenture

Bangalore, Karnataka

07.2014 - 12.2015

Worked with onshore team to gather requirements for creating Technical & Functional Specifications for automating Policy Servicing Life cycle and processes for a reputed General Insurance Company
Built Web Applications and Software using FileNet4.5, IBM Content Collector, CoreJava/J2EE,SQL, Thunderhead 5.0, Xenos 4.0