Cooking
Suchitra Raikar
Implementation Project Manager
Bangalore,Karnataka
Summary
Extensive experience in managing and delivering multiple international projects on time that digitalize businesses by creating excellent Web and Mobile ecommerce applications
Overview
4
4
Languages
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Implementation Project Manager
Virtual Diamond Boutique
Mumbai, Maharashtra
01.2019 - 12.2020
- Delivered 60+ multinational projects (many simultaneously) majorly of U.S., U.K., Israel and Indian clients to digitize their business by building their e-commerce platforms on Web and Mobile apps. Key Tasks include:
- Gathered Requirements from client during Project KickOff and translating their business needs in technical requirements.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Resolved implementation and operation issues with product manufacturers.
- Kept all stakeholders informed with project updates
- Ensured tasks and milestones committed to client are delivered on time as per Project Plan
- Monitored Project benefits and provided Post Go Live support to clients as and when required.
- Actively participated in Trade shows like IIJS & Bharat Diamond Week promoting VDB Products. Registered and on-boarded over 200 customers
- Driven to research areas of improvement that open new revenue opportunities to product development teams through conducting surveys and market research.
Customer Success Analyst
Virtual Diamond Boutique
Mumbai, Maharashtra
07.2018 - 12.2018
- Led Customer Success Team of 5 to onboard and train customers to use VDB Trading Platform, manage customer inventory and address client queries as needed.
- Automated on-boarding processes using HubSpot CRM, SalesForce
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- On-boarded and trained more than 180 global customers to use VDB trading platform
Application Development Analyst
Accenture
Bangalore, Karnataka
12.2015 - 06.2018
- Built expertise in all aspects of software development life cycle, including Requirements analysis, Design, Development and Production support & Maintenance majorly using Filenet P8 technologies for one of the world's largest oil field service companies
- Developed and implemented personalized client solutions using FileNet 5.2, Kofax, BPF Explorer, ICC, ICN, Core Java/J2EE, Java WebServices, SQL programming languages
- Communicated directly with project stakeholders, providing timely updates on project advancement.
- Received Accenture Celebrates Excellence Awards for delivering quality project within timelines.
- Took ownership of customer issues reported through tickets, perform RCA, fix and deploy issues in Production and followed up with users to ensure no further impact
Application Development Associate
Accenture
Bangalore, Karnataka
07.2014 - 12.2015
- Worked with onshore team to gather requirements for creating Technical & Functional Specifications for automating Policy Servicing Life cycle and processes for a reputed General Insurance Company
- Built Web Applications and Software using FileNet4.5, IBM Content Collector, CoreJava/J2EE,SQL, Thunderhead 5.0, Xenos 4.0
Education
B.Tech - Electronics & Telecommunications
07.2010 - 06.2014
GPA: 74.25
Skills
Implementation
Client CommunicationProject ManagementLeadership and Teamwork
Project PlanningTime ManagementWaterfall methodology
Coaching
Sales
Certification
Professional Scrum Master 1 (PSM1)
Interests
Travelling
Awards
Received FY17 Accenture Celebrates Excellence Awards
Software
Salesforce
Hubspot
JIRA
Confluence
Chartio
Trello
Timeline
Implementation Project Manager - Virtual Diamond Boutique
01.2019 - 12.2020
Customer Success Analyst - Virtual Diamond Boutique
07.2018 - 12.2018
Application Development Analyst - Accenture
12.2015 - 06.2018
Application Development Associate - Accenture
07.2014 - 12.2015
MPSTME, NMIMS University - B.Tech, Electronics &
Telecommunications
07.2010 - 06.2014