Suchitra Shirsat

Desire a position in result-oriented organization that seeks an. Ambitious and career conscious personnel, where acquired skills and education will be utilized towards mutual continued advancement and growth.

Looking for a challenging position where strong organizing and controlling skills could be fully utilize and which will lead to further development in professional growth and Personal Satisfaction

Over 10+ years of experience in Customer Services to achieve customer service target with quality product and service norms by resolving their service-related critical issues.

• Diploma in Computer Hardware Engineering
• Diploma in Computer Networking
• Diploma in Computer software & analysis, programming
• CCNA FROM CMS

• 06/2013, Present, Flipkart group of companies, Key Account Manager, Closely work with client for organic business growth & implement service strategies, Responsible for tracking service performance, setting goals & handling account issues., Monitoring the overall functioning of process, identifying improvement areas & implementing, Preparing monthly billing, organic growth of branches, Sharing the AOP & the conversational report to higher management, ASP activation & deactivation as per performance & brand requirement., Follow up for payment collection for IW to brand & OOW from account, Monitor to control on debit on claim as well inventory, Taking care of closure in giving SLA., Taking care of Agreements/ TDS certificate/ NOC related to inventory., Taking care of pan India support for initial approval.
• 12/2010, Present, Neoteric informatiques LTD, Project in charge, Making project claims as well onsite claims, Taking care of approval part for the travel as well courier expenses related to project, Coordinating with the client with project related issue., Taking care of service delivery from assigning part till closure, Maintaining the cost ratio, Giving the tech support related to product issues., Making call closure in CRM as well SAP software., Taking care of closure in giving SLA., Planning for buffer stock. Keeping track of inventory part, Taking care of Reconciliation, Providing the technical training related to product
• 09/2010, 12/2010, Johnson & Johnson SITE from IT Source, First level technical coordinator, Provide a first level Technical support for clients each & every issue, Monitoring to Remedy software for call closure, Taking care of call from Assigning till closure in Remedy.
• 04/2007, 09/2010, Polaris software Lab LTD SITE from IT Source, First level technical coordinator, Provide a first level Technical support for clients each & every issue, Installation, testing & troubleshooting Desktops and Laptops., Software Installations such as MS-Office, Acrobat reader, Antivirus Software (Symantec), Resetting the UNIX server id as well the ADS password, Installing and configuring Lotus Notes Versions 7 client., Handling the calls, assign calls to engineers; log the calls in Uncenter software, taking feedback., Maintains accurate hardware and soft wares inventory of all computers., Making the daily report, Back up tapes for Unix server, monthly time sheet, SLA report, Coordinates with 3rd party vendors like HCL, HP, DELL, Maintaining the media center as well the IT assets., Doing admin work like phone bills, lease line bills laptop gate pass, custom documents

• MBA passed from Sikkim Manipal university Distance education
• T.Y.B.A Passed from Ramnarain Ruia college
• H.S.C passed from State Board of Maharashtra
• S.S.C passed from State Board of Maharashtra

• Father's Name: Late Mr. Amabadas shirsat
• Date of Birth: 05/22/75
• Gender: Female
• Nationality: Indian
• Marital Status: Single