Hi, I’m
Suchitra Shirsat
Mulund
Summary
Desire a position in result-oriented organization that seeks an. Ambitious and career conscious personnel, where acquired skills and education will be utilized towards mutual continued advancement and growth.
Looking for a challenging position where strong organizing and controlling skills could be fully utilize and which will lead to further development in professional growth and Personal Satisfaction
Over 10+ years of experience in Customer Services to achieve customer service target with quality product and service norms by resolving their service-related critical issues.
Overview
17
years of professional experience
Work History
Flipkart group of companiesMumbai
Key Account Manager
06.2013 - Current
Job overview
- Closely work with client for organic business growth & implement service strategies
- Responsible for tracking service performance, setting goals & handling account issues
- Monitoring overall functioning of process, identifying improvement areas & implementing
- Preparing monthly billing, organic growth of branches
- Sharing AOP & conversational report to higher management
- ASP activation & deactivation as per performance & brand requirement
- Follow up for payment collection for IW to brand & OOW from account
- Monitor to control on debit on claim as well inventory
- Taking care of closure in giving SLA
- Taking care of Agreements/ TDS certificate/ NOC related to inventory
- Taking care of pan India support for initial approval.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results.
- Strengthened client relationships through regular communication and effective problem solving.
- Positioned global capabilities to expand market share.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Kept detailed records of daily activities through online customer database.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed customized proposals for potential clients, demonstrating value of company's products and services.
- Maintained high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to development of innovative solutions for clients.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Developed customized proposals for potential clients, demonstrating value of company's products and services.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Developed and maintained strong working relationships with professionals within assigned territory.
Neoteric informatiques LTD
Project In Charge
12.2010
Job overview
- Making project claims as well onsite claims
- Taking care of approval part for travel as well courier expenses related to project
- Coordinating with client with project related issue
- Taking care of service delivery from assigning part till closure, Maintaining cost ratio
- Giving tech support related to product issue
- Making call closure in CRM as well SAP software
- Taking care of closure in giving SLA
- Planning for buffer stock
- Keeping track of inventory part, Taking care of Reconciliation
- Providing technical training related to product.
- Reviewed department performance and adjusted coverage to compensate for changing conditions
- Managed staff scheduling efficiently to ensure adequate nurse coverage during shifts without compromising quality of care provided
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information
Johnson & Johnson SITE from IT Source
First Level Technical Coordinator
09.2010 - 12.2010
Job overview
- Provide a first level Technical support for clients each & every issue
- Monitoring to Remedy software for call closure
- Taking care of call from Assigning till closure in Remedy.
Polaris software Lab LTD SITE from IT Source
First Level Technical Coordinator
04.2007 - 09.2010
Job overview
- Provide a first level Technical support for clients each & every issue
- Installation, testing & troubleshooting Desktops and Laptops
- Software Installations such as MS-Office, Acrobat reader, Antivirus Software (Symantec)
- Resetting UNIX server id as well ADS password
- Installing and configuring Lotus Notes Versions 7 client
- Handling calls, assign calls to engineers; log calls in software, taking feedback
- Maintains accurate hardware and soft wares inventory of all computers
- Making daily report, Back up tapes for Unix server, monthly time sheet, SLA report
- Coordinates with 3rd party vendors like HCL, HP, DELL
- Maintaining media center as well IT assets
- Doing admin work like phone bills, lease line bills laptop gate pass, custom documents.
Education
Sikkim Manipal UniversityMumbai, India
MBA from Information Sercurity
Skills
- P>
- Optimistic in my career
- P>
- Good Listener & Good time Manager
- P>
- Always focus on Teamwork to achieve and exceed Customers’ expectations
- P>
- Capacity & Willingness to work hard
- P>
- Optimistic in my career
- P>Client Relationship Building
- P>Multitasking
- P>Problem-Solving
- P>Time management abilities
- P>Adaptability and Flexibility
- P>Revenue Generation
- P>Client Needs Assessment
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Marathi
Bilingual or Proficient (C2)
Interests
Learn new things
Timeline
Key Account Manager
Flipkart group of companies
06.2013 - Current
Project In Charge
Neoteric informatiques LTD
12.2010
First Level Technical Coordinator
Johnson & Johnson SITE from IT Source
09.2010 - 12.2010
First Level Technical Coordinator
Polaris software Lab LTD SITE from IT Source
04.2007 - 09.2010
Sikkim Manipal University
MBA from Information Sercurity
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