Suchitra Tiwari

• Stakeholder Management: Acted as the HR point of contact for cross-functional departments, ensuring seamless collaboration and goal alignment.
• Onboarding & Induction: Managed complete onboarding cycle including pre-boarding, induction plans (90-day), documentation, and buddy allocation.
• Training & Development: Delivered internal trainings, refresher sessions, and leadership huddles. Contributed to succession planning and departmental knowledge sharing.
• Performance Management: Conducted quarterly 1:1s for L1 levels surveys, and assisted in performance reviews. Handled grievance escalations and managed PIP processes for underperformers.
• Exit and Retention: Managed structured exit process, including resignations, terminations, retention discussions, and knowledge transfer.
• Compliance & Audits: Maintained statutory records, managed Zoho profiles, and ensured adherence to labor laws and internal SOPs during internal audits.
• Employee Engagement: Drove company-wide engagement initiatives (town halls, festivals, work anniversaries, birthday celebrations, and farewell). Assisted in Handled HR calendar and event budgeting.
• HR Data : Maintained real-time HR dashboards and metrics on onboarding, exits, performance, and compensation for informed decision-making.
• Reporting: Generated weekly/monthly MIS, WPRs, BGV reports, and departmental insights for leadership.
• Zoho HR Suite Expertise: Hands-on experience with Zoho People, Recruit, Payroll, CRM, Desk, Projects, and Cliq.

Managed HR operations for over 300 employees across three group companies.

Oversaw complete employee life cycle, including hiring, onboarding, engagement, payroll, and compliance.

Implemented structured employee satisfaction program, increasing retention by 20%.

Launched feedback mechanisms to boost engagement by 15%.

Ensured 100% compliance with labor laws and audit requirements.

Administered end-to-end HR functions, including attendance tracking and benefits administration.

Tracked recruitment metrics to optimize hiring strategies and improve efficiency.

Led full-cycle recruitment processes utilizing various sourcing platforms.

Managing file maintenance.

Handling OPD and ER billing processes.

Coordinating front desk operations with doctors and patients.

• Managing correspondence: Admin professionals often handle incoming and outgoing communications, including emails, phone calls, and physical mail. Also, draft letters, and other supportive reports on behalf of the organization.
• Provide support to other staff members or departments.

• Handling inquiries, requests, and complaints from the departments
• Resolving employee grievances.
• Coordinating with other departments, such as housekeeping, maintenance, and food and beverage, etc.
• Maintaining accurate records and information for all the company asset.
• Providing personalized service and anticipating the needs and preferences of regular guests or VIPs.