SuchitraBala Sirla
Visakhapatnam,Andhra Pradesh
Summary
Connectree Softtech Solutions benefits from extensive expertise in product strategy, IT marketing, and workflow management. As Chief Product Officer, the focus is on aligning innovative solutions with market demands to drive growth and enhance operational efficiency. Contributions include enabling seamless collaboration across teams and leveraging customer-centric practices to refine marketplace offerings.
With over three years of experience in banking operations and customer service, the transition into IT product management is underpinned by a strong foundation in relationship management and quality-driven service delivery. The mission is to empower organizations with strategic IT solutions while fostering a culture of excellence and collaboration.
Overview
11
11
years of professional experience
Work History
Marketing and Business Development Manager
Connectree Softtech Solutions
06.2025 - 10.2025
- Developed and implemented strategic marketing plans to increase brand awareness and business growth.
- Led digital marketing, promotional campaigns, and client acquisition strategies across various channels.
- Collaborated with cross-functional teams to align marketing initiatives with business objectives.
- Analyzed market trends and customer feedback to optimize product offerings and pricing strategies.
- Oversaw performance tracking, ROI analysis, and presentation of marketing performance reports to management.
- Strengthened customer relationships and expanded the business network through strategic partnerships.
Assistant Manager
ICICI Bank
12.2022 - 02.2024
- Coordinated daily banking operations to enhance customer service and streamline processes.
- Assisted in training new staff on bank policies and procedures for improved team performance.
- Analyzed customer feedback to identify areas for service enhancement and satisfaction improvement.
- Implemented compliance measures to ensure adherence to regulatory standards and internal policies.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Associate U2
Tech Mahindra
03.2020 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Senior Associate
WNS Global
02.2016 - 11.2018
- Managed intake & processing of insurance documents from clients.
- Verified demographic details, processed medical records & bills (emergency, physician, ambulance).
- Ensured end-to-end data capture in client applications with zero errors.
- Delivered outputs within defined TAT (2 days).
- Consistently met monthly targets while maintaining 100% quality.
Senior Associate
Tata Business Support Services
02.2015 - 01.2016
- Provided email support to customers, managed and escalated complaints and issues.
- Documented trends in customer problems, liaised with technical or operations teams.
- Ensured professional, prompt, and accurate responses.
- Achieved performance targets with high quality.
Education
Bachelor of Science - B.Tech in Electronics & Communications Engineering
Gandhi Institute of Advanced Computer & Research
Rayagada, Odisha, India2013
Bachelor of Science - Council of Higher & Secondary Education
Berhampur University
Rayagada, Odisha, India2009
Matriculation / 10th Standard
Sacred Heart School
Rayagada, Odisha, India2007
Skills
- Team leadership, coaching, training & development
- Team leadership, coaching, training & development
- Recruitment & onboarding coordination
- Performance management & KPI monitoring
- Process & workflow optimization
- Customer service & complaint resolution
- Sales & business growth (Retail / Lending)
- Stakeholder communication & reporting
- MS Excel, PowerPoint, data analysis
- Strong written & verbal communication (English, Hindi, Telugu, Oriya)
- Ability to work under pressure & in multicultural teams Recruitment & onboarding coordination
- Performance management & KPI monitoring
- Process & workflow optimization
- Customer service & complaint resolution
- Sales & business growth (Retail / Lending)
- Stakeholder communication & reporting
- MS Excel, PowerPoint, data analysis
- Strong written & verbal communication (English, Hindi, Telugu, Oriya)
- Ability to work under pressure & in multicultural teams
ACHIEVEMENTS & STRENGTHS
- Promoted to Senior Process Associate (Operations) within 6 months.
- Received multiple client appreciations for meeting production goals, quality standards, and SLA adherence.
- Took ownership of resolving people issues and planning production in sub-processes beyond regular scope.
- Hardworking, dedicated, adaptive to new environments, able to perform under pressure, and always committed to excellence.
Timeline
Marketing and Business Development Manager
Connectree Softtech Solutions
06.2025 - 10.2025
Assistant Manager
ICICI Bank
12.2022 - 02.2024
Associate U2
Tech Mahindra
03.2020 - 05.2021
Senior Associate
WNS Global
02.2016 - 11.2018
Senior Associate
Tata Business Support Services
02.2015 - 01.2016
Bachelor of Science - B.Tech in Electronics & Communications Engineering
Gandhi Institute of Advanced Computer & Research
Bachelor of Science - Council of Higher & Secondary Education
Berhampur University
Matriculation / 10th Standard
Sacred Heart School