Suchitra Mandala

• Proficient in Java programming with a strong understanding of OOP concepts, encapsulation, inheritance, polymorphism, and abstraction.
• Experienced in using TestNG and Cucumber frameworks for automated testing, including test case design, execution, and reporting.
• Skilled in writing and executing 10 test cases daily to ensure comprehensive test coverage across functional and non-functional requirements.
• Familiar with both Behavior-Driven Development (BDD) and Test-Driven Development (TDD) methodologies, utilizing tools like Gherkin for BDD scenarios and JUnit for TDD.
• Proficiency in version control systems such as Git for collaborative development and code management.
• Experience in integrating automated tests into Continuous Integration/Continuous Deployment (CI/CD) pipelines using tools like Jenkins or GitLab CI.
• Strong troubleshooting skills to identify and resolve complex issues encountered during testing phases.
• Effective communicator with experience in collaborating with cross-functional teams to ensure quality deliverables and timely releases.

Worked on projects like "The Sims Mobile," "Sims FreePlay," and "Mona" mobile games. My tasks included analyzing software requirements and designs, preparing and reviewing documents to ensure understanding, and creating and reviewing test cases. I prioritized test cases for each sprint to check for any issues and provided detailed information to the development team for fixes. Additionally, I trained new team members and took part in daily tasks with the team.

With 18 months of experience at Amazon India across all customer service channels, including live assistance mediums. Proven track record of enhancing customer satisfaction scores through adept conflict resolution and problem-solving skills. Skilled in efficiently managing and reducing call handle times while ensuring exceptional service delivery.