Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Sudan Kumar G

Sudan Kumar G

Bengaluru

Summary

Seasoned Technical Account Manager adept at bridging the gap between technical intricacies and client objectives. Known for crafting tailored solutions that enhance operational efficiency, security, and scalability. Proficient in assessing client requirements, devising comprehensive strategies, and leveraging cutting-edge technologies to deliver superior results. Skilled in managing projects from inception to completion, ensuring seamless integration and client satisfaction. Excel in building long-term relationships while driving technical innovation and maximizing business value. Skilled in problem-solving and adept at navigating complex technical landscapes, dedicated to delivering tailored solutions that empower clients to achieve their goals.

Overview

10
10
years of professional experience

Work History

TAM (Technical Account Manager)

Zscaler
Bengaluru
09.2020 - Current
  • Handling feature adoption/deployment and critical incidents for premium accounts
  • Collaborated closely with sales team to understand customer needs, advocate for products, and drive revenue growth simultaneously
  • Managed over 20 accounts spanning three years, across various regions, ensuring their success throughout their Zscaler journey
  • Evaluating customer configurations to enhance their robustness and resilience
  • Conducted tailored technical product demonstrations for varied audiences, skillfully communicating intricate concepts and features
  • Established enduring and trustworthy partnerships with operational stakeholders and executive members
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Played a role in product innovation by identifying and representing customer needs, along with presenting new product capabilities.

Network Engineer

News Technology Service
Bengaluru
01.2019 - 09.2020
  • Maintaining in-house network security
  • Implementation of new Palo alto Firewalls
  • Established and managed detailed network documentation, which included network diagrams and device configurations, to optimize troubleshooting and streamline management processes
  • Resolved challenges within intricate multi-vendor networks, including, but not limited to, firewall issues
  • Created VPN infrastructure and allowed for secure remote connection with resiliency.
  • Implemented robust backup systems to ensure data redundancy in case of failures or disasters.
  • Mentored interns in various aspects of Network Engineering while encouraging them to explore new ideas and technologies within the field.

Network Engineer

Curvature
01.2018 - 12.2018
  • ASA and security SME
  • Responsibilities: Identifying issue faced by customers on ASA and other security concepts
  • Analyzing logs as per issues and providing resolutions
  • Managed, tracked, and coordinated problem resolution and escalation processes.

Senior Security Operations Centre (SOC) Engineer

Virtela India Pvt Ltd
01.2015 - 03.2018
  • Managed 250+ Palo alto firewalls
  • Assisted customer is deploying new Palo alto, replacement and Upgrades
  • Managing enterprise level network
  • Handling Day-to-day firewall operations request
  • Projects: Working on several Customer Specific
  • Projects and also on new deployments and Migration of devices
  • KVM - Worked on migration of Palo Alto devices from VMware to new KVM environment
  • Sysco foods-Worked on deployment of new setup of web server and Virtual servers on F5
  • Evolve - Migration of devices, configuring new device, and on-boarding into Virtela network
  • BG Groups-Worked on new requirements from customers related to changes on Firewall.

Technical Support Engineer

APN India
01.2014 - 06.2015
  • Deputed in Dell SonicWALL TAC)
  • Bengaluru
  • TAC for Sonicwall Firewall
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Handled Small scale and Mid-Scale enterprises
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Education

Bachelor of Engineering: CSE - Computer Science Engineering

St. Joseph's College of Engineering
Chennai
01.2012

Skills

  • Networking skills
  • Requirements Gathering
  • Technical Consulting
  • Architecture Review
  • Load Balancer
  • Zscaler
  • Cisco ASA
  • Palo Alto
  • Time management abilities
  • Problem-Solving

Accomplishments

  • Zscaler Rollout of 7000 users for a major ISP in Singapore.
  • Reducing issues related to latency or slowness or connectivity issues to 95%, and providing a seamless cutover experiences in case of any issues.
  • Developed and implemented customized solutions to address customer infrastructure, resulting in a 25% reduction in customer support issues and increased customer satisfaction scores by 15%.
  • Conducted tailored technical product demonstrations for varied audiences, skillfully communicating intricate concepts and features. This effort led to a 30% improvement in customer understanding and a 25% increase in product adoption


Timeline

TAM (Technical Account Manager)

Zscaler
09.2020 - Current

Network Engineer

News Technology Service
01.2019 - 09.2020

Network Engineer

Curvature
01.2018 - 12.2018

Senior Security Operations Centre (SOC) Engineer

Virtela India Pvt Ltd
01.2015 - 03.2018

Technical Support Engineer

APN India
01.2014 - 06.2015

Bachelor of Engineering: CSE - Computer Science Engineering

St. Joseph's College of Engineering

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Sudan Kumar G