Sudar

Company overview: 4 star property features 125 guest rooms and suites and 80 Apartments

Responsible for Banquets, Room service, Bar, Lobby Lounge, Pool bar and Restaurant operations

• Monitored guest feedback closely, addressing any concerns promptly to maintain high levels of customer satisfaction rates consistently throughout their dining experience.
• Managed inventory levels for optimal stock availability, reducing waste and cost overruns.
• Developed strong relationships with vendors, negotiating favorable pricing terms on food and beverage supplies.
• Assisted in hiring decisions by conducting interviews and selecting top-performing candidates for open positions within the food and beverage department.
• Played an integral role in driving continuous process improvements across all areas of the food and beverage operation, fostering a culture focused on delivering exceptional service standards consistently.

Company overview : Five star property features with 512 rooms and suites and one of the largest catering operator in the region

Coco cola Arena - 17500 pax capacity indoor stadium which includes 40 suites and 12 concessions

Outdoor Events: IPL, T 20 Cricket matches, Rugby, Dubai air show, Dubai world cup

*An outdoor catering incharge for Ain dubai-world tallest observation wheel (pre- opening), Dinner in the sky, UAE-Unique dinning experience guest can have food and drink suspended in the air by crane, Al qudra Endurance cup

• Streamlined communication between kitchen staff and servers for seamless event execution.
• Maintained accurate records of all banquet events including revenues generated, expenses incurred, and post-event evaluations.
• Coordinated with external vendors for successful delivery of event materials such as flowers, linens, or AV equipment.
• Assisted in hiring, training, and mentoring new staff members for continued success in the banquet department.
• Managed event setup and breakdown, adhering to strict timelines and maintaining the highest standards of cleanliness.
• Reviewed monthly P&L statements to monitor profitability while identifying areas for cost reduction or revenue growth within the department.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Maximized quality assurance by completing frequent line checks.

• Supervisor incharge for Dinner in the sky, UAE operations (pre-opening)
• An incharge for meetings and conference center
• An Administrator for catering division.
• Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
• Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
• Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
• Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.

Hunters room & grill (steak house)

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Room service and Mini bar

• Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
• Cleared dishes, trays and carts from rooms with discretion and professionalism.
• Restocked supplies to keep team efficient and ready for guests' orders.
• Enhanced guest satisfaction by promptly restocking mini bars and maintaining inventory accuracy.
• Optimized inventory management through regular audits of stock levels within each room''s mini bar.

Company overview: Five star property features 326 rooms and suites (pre-opening)

JAMAVAR- indian restaurant

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
• Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
• Bussed and reset tables to keep dining room and work areas clean.

Company overview : Five star property features 357 rooms and suites

Citrus- Coffee shop and Banquets

• Fostered enjoyable event atmosphere through friendly guest interactions
• Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
• Increased banquet efficiency by collaborating with the event planning team to ensure smooth operations.
• Demonstrated attention to detail while arranging table settings according to predetermined guidelines and client preferences.
• Optimized service efficiency by seamlessly transitioning between various banquet roles as needed, including server, bartender, and food runner duties.