Sudarsan Parthasarathy

• Managing Team of 24 resources (Vendor) which manages the Fraud and Dispute operation for Citi Commercial Cards ASPAC and EMEA.
• Responsible for Commercial cards Fraud Risk Management, Authorization and Disputes

operations delivery

• Liaising with agencies, internally within Citi and externally outside Citi, to ensure best practices are

being used within Commercial cards.

• Ensuring controls are at the heart of processes and procedures, and are robustly achieved in the

operational areas

• Critically evaluate authorization trends to drive continuous process and system improvements to

achieve optimal operating efficiency

• Closely work with Regional and Global Fraud Heads to identify and drive opportunities to standardize

process across regions

• Successfully migrated Thailand & Malaysia Fraud Risk Management process from in-country to the regional COE.
• Ensuring strong financial management and consistently high standards in accounting procedures relating to Fraud/Dispute operations with vendor partners.
• Conduct monthly business review meetings with Country Product Managers, Risk and Compliance and other key stakeholders
• Responsible for regional oversight and governance for in-country managed markets (China,Korea & Indonesia)
• Responsible for process enhancements, project rollouts by engaging relevant stakeholder and technology partners.

• Managed 24/7 operations team of 17 resources for FRSC (Fraud Risk Surveillance Centre) COE.
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions of the team members.
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Working closely with the country stakeholders across the region and ensure their needs are addressed.
• Conduct regular process reviews identify gaps and place adequate control by working closely with the Operation Risk Management team and roll out RCSA and CST’s
• Plan and review compensation actions; enforcing policies and procedures
• Managing 13 counties cards fraud risk management for AME (Africa Middle East) region.
• Identifying various emerging fraud trend across the globe and updating & tweaking parameters.
• Identify the key areas of improvement and train the team accordingly.
• Strategic planning to prevent, eliminate and mitigate risks involved in the process.
• Managing project quality, including project work plans and program work plan, analyzing quality issues and implementing continuous improvement activities.
• Possess strong client facing skills and delivery focused and Proficient in managing multiple cross-functional teams/projects.
• Working with the development / testing team for new enhancements during the release.

• · Member of Enterprise Supply Chain Third Party Risk Management
• · Handled team of 8 resources for Sanctions Screening COE based out in Chennai.
• · Training other sites (Hungary, Costa Rica) to on the Sanction Screening Processes.
• · Implementing a BAU process for ongoing monitoring throughout supplier lifecycle.
• · Working closely with the FIU and Global Compliance Unit for Potential Positive matches.
• · Responsible for developing, implementing and monitoring a risk-based program to identify, assess and mitigate any operational risks.
• · Evaluates the adequacy and effectiveness of Third party policies, procedures, processes, systems and internal controls.
• · Strategic planning to prevent, eliminate and mitigate risks involved in the process.
• · Managing project quality, including project work plans and program work plan, analyzing quality issues and implementing continuous improvement activities.
• · Possess strong client facing skills and delivery focused and Proficient in managing multiple cross-functional teams/projects.
• · Working with the development / testing team for new enhancements during the release.
• · Sound understanding on various processes within TPU like Due Diligence, Onboarding, ABC, NWN etc.

Handled a team of 12 resources (8 offshore and 4 onsite resources) for AMEX Legal/Contract management process from August till December 2014.

Managing project quality, including project work plans and program work plan, analyzing quality issues and implementing continuous improvement activities.

Analyzing the financial impacts and legal terms and termination clause of the contracts from AML, Corruption prospective and highlight to the client accordingly.

Domain consultant for KYC Fraud Risk Management and AML Operations writing solutions and presenting capabilities

Pre-Sales/Solutions and Consulting

-Pre-Sales delivery

-Pre-Sales related documentation – Collaterals, Product Paper, Case studies etc.

-Prepare RFPs and all transition documentation

-Assist business development team in Sales presentation

-Focus on discovering customer's needs and finding out ways to meet them through the creation of appropriate solutions and services

-Lean deployment for Process Optimization, Automation and Re-engineering

-Liaise with multiple stakeholders – Technology, Human Resources, Quality and create an appropriate deployment plan

-Feasibility study and Implementation of objectives

• Responsible for minimizing frauds in card not present portfolio for Debit, Credit & Prepaid Cards
• Regular analysis of frauds reported and tweaking modifying parameters to contain frauds.
• Analyzing ADC (account data compromise) co-ordinating with Visa/MasterCard.
• Perform regular CPP / POC analysis and take appropriate action on the affected cards.
• Adhering to all mandated Bank and RBI policies and procedures.
• Managing the vendor team and making sure timely delivery of the requirements.
• Co-ordinating with the technical / product and policy teams for the new launches.

Client : CITI BANK Wholesale Cards – Fraud Risk Management

Duration : Jun 2013 – 31st Oct 2013

Role : Project Lead

Location : India

Ä Working with the onsite in country teams to set up the fraud system and parameters.

Ä Currently working for integration of falcon scoring model for APAC & LATAM region

Ä Performing FUAT testing to check on the result of the system parameters.

Ä Successfully migrated to STARS (query management tool) from PEGA.

Ä Assisted on site in country team of Pakistan, Czech and Slovakia team on the implementation.

Ä Managing project quality, including project work plans and program work plan, analyzing quality issues and implementing continuous improvement activities.

Ä Possess strong client facing skills and delivery focused and Proficient in managing multiple cross-functional teams/projects.

Ä Working with the development / testing team for new enhancements during the release.

Client : CITI BANK – AML Operations

Duration : Nov 2012 – May 2013

Role : Team Manager

Location : Malaysia & India

AML Operations mitigates money laundering and terrorist financing risks for Citi and its customers in the global marketplace. It uses skilled analysts, state-of-the-art technology and globally standard policies and procedures to ensure effective monitoring and reporting of suspicious activities.

Responsibilities:

Ä Define roles and expectations for those involved in the project(s). Ensure integration of projects and programs with a full understanding and management of dependencies.

Ä Ensuring appropriate AML training/ refresher is planned, organized and conducted regularly.

Ä Providing support, encouragement, discipline, instruction, and reconciliation of disagreements on AML/CTF implementation issues.

Ä Coordinating to establish the standard sets for operating the AML/CTF case investigations.

Ä Managing project quality, including project work plans and program work plan, analyzing quality issues and implementing continuous improvement activities.

Ä Managing risks and issues - identifying, analyzing, tracking, managing, escalating, and resolving / mitigating risks and issues that impact the program’s ability to meet the goals and commitments.

Ä Adhering to all mandated Citi procedures, tools and standards and supporting ARR reviews.

Client : CITI BANK – EMEA

Duration : Apr 2008 – Oct 2012

Role : Team Manager

Location : Chennai, India

My Key Result Areas include Operational Excellence, Process Improvement, Client Communication, Productivity and Responsibilities include:

Operations:

Ä 24 X 7 reviewing of system based triggers to identify fraudulent transactions and minimize fraud for my Client

Ä Identifying various emerging fraud trend across the globe and updating & tweaking parameters to prevent fraud based on trends.

Ä Handling the FDF (fraud declaration form) and normal dispute process.

Ä Updating, Tweaking parameter based on the emerging fraud trends.

Ä Identifying CPP and POC, checking association alerts.

Ä Auditing and Compliance.

Ä Interacting with card issuing Associations like VISA & MasterCard.

Ä Overall supervision of the project, managing quality and deadlines.

Ä Conduct regular meeting to monitor the progress of the project.

Ä Taking care of escalation call and Call Monitoring for quality assurance.

Ä Contacting acquiring bank to hold the delivery of goods or services.

Ä Prepare various MIS report for client level meetings.

Ä Identify the key areas of improvement and train the team accordingly.

Ä Ensure service delivery according to the client's expectations.

Ä Training new employees & providing them necessary feedback on their performance.

Ä Responsible for resolving Customer (both internal and external) complaints

Ä Cross training the unit members – Creating backbone for the BCP and SOPs for Knowledge Management.

Product Specification – Operational SME

Ä Provided various functional requirements for new application development and closely worked with ITO(International Technology Organization) till successful release of the product in 2010

Ä Have worked on enhancements and new functional requirements during 2010

Ä Was part of system migration for 3D Secure and VBV participant to minimize online fraud losses

Manual Testing & Production Implementation

Ä Have moved “Whole Corporate banking” to ECS+ platform and intranet system AFEWS(Advanced Fraud Early Warning Services) during 2008

Ä Complete testing on upgraded version of AFEWS 2.0 to AFEWS(Advanced Fraud Early Warning Services)

Ä Tested various screens and functionality of AFEWS 2.0 which can be tweaked based on customer needs

Ä Have update parameter based on the customer needs and enhanced customer experience and satisfaction

Ä Tested system enhancement and functionalities with ECS+ for VBV / 3D secure programme.

Ä Worked on testing the system functionalities with ECS+ for falcon scoring implementation.

Risk & Controls

Ä RCSA tester and coordinator for Fraud Risk Management Unit

Ä Successfully handled ISO & TPISA audits

Fraud Detection

Ä Analyzing the transaction effectively based on the latest fraud trend and through various fraud alerts.

Ä Daily fraud trend analysis to explore the current trend and guiding the team on providing the timely alerts, immediate maintenance of system based fraud rules to prevent and identify such fraud attacks in future and sharing the report with client

Ä CPP Analysis, CPP, POS & Test Point identification. Implemented various methodologies for these analyses and the output shared to wider group.

Ä VISA/MASTER association related CPP alerts and analysis on those reports. Deciding on action plan related to those reports

Fraud Investigations

Ä Analysis on fraud reported transactions and finding the sources to recovery the funds.

Ä Various investigation based on the transaction attributes and relating with VISA/MASTER transaction reports

Ä Contacting the acquiring bank and the merchant directly to hold the service for fraud reported transaction and thereby recovering the funds.

Ä Analysis on EMV card transaction in Chip read & PIN verified(offline & Online) modes and signature verification methods

Team Leadership

Ä Managing all the BAU activities are within SLA

Ä Handling 7 members team which works 24/7 on case reviews.

Ä Involved in the team member appraisal process and giving feedback to them and reported their performance to the management.

Ä Trained team members in Fraud guard process and financial data processing

Ä Allocating daily task and activities to the team members.

Ä Providing daily, weekly, Monthly & Adhoc MIS to the client

Ä Daily conference call with the client

Ä Provided feedback and various suggestions to improve call quality for customer services in Scotland.

Ä Maintenance of Off-line & Online parameter settings in Fraud Control System

Ä Analysis on Fraud Write-Off and alerting the team for new fraud trends. Summary to client regarding BPS

Monthly Deck & MIS

Ä Preparing Dash board inputs from Fraud Risk Management Unit

Ä Monthly performance letter to senior management with various fraud related articles

Ä Direct interaction with AVP & VP for all related queries on Fraud Risk Management

Ä Daily fraud trend report to the Director of Whole sale cards

Ä Daily call on Fraud trend report MIS with Head of Fraud Control (EMEA, LATAM & ASPAC)

Training & Specializations

Ä Training new agents in process & prepared various presentations for e-learning.

Ä CPP/POC analysis & Test Point Analysis, Fraud Prevention through Trend Analysis

Ä Fraud Types:

- Application Fraud

- Card Not Received / Mail Intercept

- Skimming

- Bin Attack

- Identity Theft / Account Takeover

- Compromise

- Un-cleared Effect