Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
AccountManager
Sudarsanam Venkata Srikar

Sudarsanam Venkata Srikar

Hyderabad

Summary

Highly experienced in IT professional offering an array of skills data analytics, software. Development, troubleshooting, customer support satisfaction, online course facilitation and Electrical engineering. Proven ability to analyse and resolve any IT issues in a timely manner.

Overview

8
8
years of professional experience

Work History

Service Desk Engineer L1

ASTRO Media
01.2024 - Current
  • Company Overview: client of value labs
  • Working on service desk incidents.
  • Creating the incidents on behalf of customers.
  • Enabling and disabling the network accounts.
  • Working on outlook profiles.
  • Deploying the client OS in the laptops.
  • Adding the users in Active directory.
  • Creating the network ids in the AD.
  • Assigning the tickets for the required team.
  • Sending Daily start report and End of the shift report.
  • Updating the pending incidents to customers.
  • Working on O365 emails.
  • Client of value labs

Service Desk Engineer L1

Dell EMC
10.2021 - 09.2023
  • Company Overview: Bangalore
  • Monitoring EM7 alerts and creating incidents.
  • Creating a service now incident on priority.
  • Creating the service request with support team.
  • Creating user incidents in service now tool.
  • Checking drive utilization for windows.
  • Restarting the server with customer approvals.
  • Restarting the SNMP Services.
  • Acknowledging the customer mails.
  • Checking the health reports.
  • Bangalore

Service Desk Engineer

True Blue India LLP
09.2019 - 10.2021
  • Monitoring EM7 alerts and creating incidents.
  • Creating a service now incident on priority.
  • Creating the service request with support team.
  • Creating user incidents in service now tool.
  • Checking drive utilization for windows.
  • Restarting the server with customer approvals.
  • Restarting the SNMP Services.
  • Acknowledging the customer mails.

Desktop Engineer

EMIDS Technologies
12.2018 - 09.2019
  • Configuring outlook.
  • Maintaining the classroom setup as per the requirement.
  • Skilled in supports for desktops and laptops.
  • Deploying OS in the desktops and laptops.
  • Experience: 1 Year

Field Support Engineer

New wave consultancy
06.2018 - 12.2018
  • Total experience: 6 months

Desktop Support Engineer

precision informatic
05.2017 - 05.2018
  • Company Overview: client of Computer Sciences Corporation (CSC)
  • Resolving the incidents by using BMC remedy tool.
  • Supporting IT infrastructure and resolve day-to-day Tickets on Priority.
  • Taking care of Client Visits.
  • Proficient in desktop computers, laptops, and printers.
  • Skilled in Supports desktop hardware, software, and applications.
  • Configuring, Maintenance & Troubleshooting of Local and Network Printers.
  • Configuring and Troubleshooting Outlook.
  • Deploying operating system in Bulk laptops.
  • Replacing the hardware equipment for laptops.
  • Installing and update anti-virus.
  • Creating a user account for laptops and desktops.
  • Creating a domain group for users.
  • Client of Computer Sciences Corporation (CSC)

Education

BTech - CSE

Sun rise university of Science and Technology
01.2016

Intermediate - M.P.C

National Institute of opening schooling
01.2012

S.S.C - undefined

Triveni talent School
01.2010

Skills

  • Hardware support
  • Ticketing system
  • Software installations
  • Active directory
  • Remote support

Languages

English
Hindi
Telugu

Personal Information

  • Date of Birth: 12/23/93
  • Gender: Male
  • Marital Status: Married

Timeline

Service Desk Engineer L1

ASTRO Media
01.2024 - Current

Service Desk Engineer L1

Dell EMC
10.2021 - 09.2023

Service Desk Engineer

True Blue India LLP
09.2019 - 10.2021

Desktop Engineer

EMIDS Technologies
12.2018 - 09.2019

Field Support Engineer

New wave consultancy
06.2018 - 12.2018

Desktop Support Engineer

precision informatic
05.2017 - 05.2018

Intermediate - M.P.C

National Institute of opening schooling

S.S.C - undefined

Triveni talent School

BTech - CSE

Sun rise university of Science and Technology
Sudarsanam Venkata Srikar