Sudarsanam Venkata Srikar
Hyderabad
Summary
Highly experienced in IT professional offering an array of skills data analytics, software. Development, troubleshooting, customer support satisfaction, online course facilitation and Electrical engineering. Proven ability to analyse and resolve any IT issues in a timely manner.
Overview
8
8
years of professional experience
Work History
Service Desk Engineer L1
ASTRO Media
01.2024 - Current
- Company Overview: client of value labs
- Working on service desk incidents.
- Creating the incidents on behalf of customers.
- Enabling and disabling the network accounts.
- Working on outlook profiles.
- Deploying the client OS in the laptops.
- Adding the users in Active directory.
- Creating the network ids in the AD.
- Assigning the tickets for the required team.
- Sending Daily start report and End of the shift report.
- Updating the pending incidents to customers.
- Working on O365 emails.
- Client of value labs
Service Desk Engineer L1
Dell EMC
10.2021 - 09.2023
- Company Overview: Bangalore
- Monitoring EM7 alerts and creating incidents.
- Creating a service now incident on priority.
- Creating the service request with support team.
- Creating user incidents in service now tool.
- Checking drive utilization for windows.
- Restarting the server with customer approvals.
- Restarting the SNMP Services.
- Acknowledging the customer mails.
- Checking the health reports.
- Bangalore
Service Desk Engineer
True Blue India LLP
09.2019 - 10.2021
- Monitoring EM7 alerts and creating incidents.
- Creating a service now incident on priority.
- Creating the service request with support team.
- Creating user incidents in service now tool.
- Checking drive utilization for windows.
- Restarting the server with customer approvals.
- Restarting the SNMP Services.
- Acknowledging the customer mails.
Desktop Engineer
EMIDS Technologies
12.2018 - 09.2019
- Configuring outlook.
- Maintaining the classroom setup as per the requirement.
- Skilled in supports for desktops and laptops.
- Deploying OS in the desktops and laptops.
- Experience: 1 Year
Field Support Engineer
New wave consultancy
06.2018 - 12.2018
- Total experience: 6 months
Desktop Support Engineer
precision informatic
05.2017 - 05.2018
- Company Overview: client of Computer Sciences Corporation (CSC)
- Resolving the incidents by using BMC remedy tool.
- Supporting IT infrastructure and resolve day-to-day Tickets on Priority.
- Taking care of Client Visits.
- Proficient in desktop computers, laptops, and printers.
- Skilled in Supports desktop hardware, software, and applications.
- Configuring, Maintenance & Troubleshooting of Local and Network Printers.
- Configuring and Troubleshooting Outlook.
- Deploying operating system in Bulk laptops.
- Replacing the hardware equipment for laptops.
- Installing and update anti-virus.
- Creating a user account for laptops and desktops.
- Creating a domain group for users.
- Client of Computer Sciences Corporation (CSC)
Education
BTech - CSE
Sun rise university of Science and Technology
01.2016
Intermediate - M.P.C
National Institute of opening schooling
01.2012
S.S.C - undefined
Triveni talent School
01.2010
Skills
- Hardware support
- Ticketing system
- Software installations
- Active directory
- Remote support
Languages
English
Hindi
Telugu
Personal Information
- Date of Birth: 12/23/93
- Gender: Male
- Marital Status: Married
Timeline
Service Desk Engineer L1
ASTRO Media
01.2024 - Current
Service Desk Engineer L1
Dell EMC
10.2021 - 09.2023
Service Desk Engineer
True Blue India LLP
09.2019 - 10.2021
Desktop Engineer
EMIDS Technologies
12.2018 - 09.2019
Field Support Engineer
New wave consultancy
06.2018 - 12.2018
Desktop Support Engineer
precision informatic
05.2017 - 05.2018
Intermediate - M.P.C
National Institute of opening schooling
S.S.C - undefined
Triveni talent School
BTech - CSE
Sun rise university of Science and Technology
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