SUDARSHAN B. C
Bangalore
Summary
Dynamic retail leader with a proven track record at Croma A Tata Enterprise, excelling in team building and performance management.
Expert in inventory control and customer relationship management, I successfully implemented training programs that enhanced employee skills, driving significant improvements in customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Department Manager
Croma A Tata Enterprise
Bangalore
08.2018 - Current
- Monitored staff performance and implemented targeted improvement plans to boost productivity.
- Managed daily operations to ensure smooth functioning of retail activities.
- Oversaw team performance, providing guidance and support to staff members.
- Developed training programs to enhance employee skills and product knowledge.
- Coordinated inventory management and stock replenishment processes effectively.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Managed customer service operations, resolving issues swiftly to uphold high satisfaction levels.
- Collaborated with leadership to develop action plans safeguarding company assets and profitability.
- Fostered teamwork by addressing conflicts promptly and promoting collaboration among staff.
- Facilitated team meetings to communicate objectives, gather feedback, and identify enhancements.
- Conducted performance reviews, delivering constructive feedback and establishing individual objectives.
- Organized staff schedules to ensure optimal coverage during peak periods while minimizing overstaffing.
- Oversaw daily retail operations, ensuring smooth functioning and efficient inventory management.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Lead and manage a team of 25 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Organized quarterly meetings with Brands management to review Brand Staffs.
- Analyzed competitors and market trends to identify opportunities for growth and differentiation.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
Store Manager
Shri Vayuputhra Electro World
Bangalore
08.2018 - 07.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained new employees on proper protocols and customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Store Manager
Sangeetha Mobiles Pvt Ltd
Bangalore
06.2012 - 07.2018
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed and implemented successful staff incentive programs to motivate employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Analyzing sales figures and forecasting future sales.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Completed point of sale opening and closing procedures.
- Drive walk ins / conversions.
- Manage sell out targets.
- Reported issues to higher management with great detail.
Sales Executive
Max Apparels
Bangalore
01.2012 - 04.2012
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Business Management - Marketing, Finance And Operations
Indian Virtual University For Peace And Education
BangaloreSkills
- Decision-making and problem-solving
- Performance evaluation
- Employee training
- Action planning
- Visual merchandising
- Team building
- Staff management
- Supply and inventory management
- Inventory management
- Customer relationship management
- Team leadership
- Systems proficiency
- Financial operations
- Sales strategies
- CCTV installation
- Performance management
- Customer service
- Sales implementation
- Presentation creation
- Excel reporting
Hobbies and Interests
Exploring New Technologies & Innovations
Timeline
Department Manager
Croma A Tata Enterprise
08.2018 - Current
Store Manager
Shri Vayuputhra Electro World
08.2018 - 07.2023
Store Manager
Sangeetha Mobiles Pvt Ltd
06.2012 - 07.2018
Sales Executive
Max Apparels
01.2012 - 04.2012
Bachelor of Business Management - Marketing, Finance And Operations
Indian Virtual University For Peace And Education