Sudarshan Chitrapura
Operations & Sales Head
Mumbai
Summary
Seeking a rewarding career with versatile & challenging responsibilities, a position in an organization that provides knowledge and development & present with a chance to contribute towards its growth, preferably in an Service sector with focus on growth of organization.
Overview
21
21
years of professional experience
4012
4012
years of post-secondary education
4
4
Languages
Work History
Operations & Sales Head
A Diabetic Chef
05.2023 - Current
- Developed and executed comprehensive sales strategies to drive revenue growth across multiple channels, resulting in significant market expansion.
- Led a high-performing sales team by providing ongoing training, support, and performance feedback to enhance individual and collective productivity.
- Analyzed market trends and customer feedback to refine product offerings and optimize pricing strategies, increasing competitive advantage.
- Established key relationships with major clients through effective communication and tailored solutions, resulting in long-term partnerships.
- Conducted regular sales performance reviews to identify areas for improvement and ensure alignment with organizational objectives.
- Collaborated with marketing teams to develop promotional campaigns that aligned with sales goals, boosting lead generation efforts significantly.
- Oversaw budgeting and forecasting activities for the sales department, ensuring resource allocation aligned with strategic priorities and organizational growth targets.
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Analyzed market trends to identify new opportunities for business expansion and growth.
- Conducted regular territory analyses to ensure optimal resource allocation and maximum coverage of target markets.
- Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
- Launched new products successfully by collaborating with cross-functional teams and executing comprehensive go-to-market plans.
- Monitored daily sales performance and provided feedback to each team member.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
Operations Manager (Retail Operations)
Froozo/ The Food Company
02.2022 - 04.2023
- Recruiting, Interviewing and Hiring Staff.
- Analyzing productivity Data and optimizing staffing and production capacity.
- Meeting with distributors, wholesaler etc. for distribution channel of retail Products.
- Auditing and monitoring outputs and data analysis.
- Designing new process to improve quality and increase productivity.
- Meeting with vendors to ensure contracts are fulfilled and re negotiated.
- Oversee expenses & Budgeting to help the organization optimize costs & benefits.
- Ensure new business and sales activities in retail sector.
- Ensuring the business operates with in the company statement and values.
- Working with all team members in sales to get best results from employees.
- Ensuring appropriate operational planning and quality assurance control systems.
- Working with marketing team to understand marketing strategy of products.
- Collecting Customer Feedback and Market Research.
- Developing Sales Strategies and plans to achieve sales & Profit goals by leading.
Chief Communication Officer (Franchise/Retail Operations)
Gobble Me Good (Star Boy/London Bubble CO)
11.2018 - 01.2022
- Plan and review compensation actions, enforcing policies and procedures.
- Analyses process workflow, employee and space requirements and equipment layout, implement changes.
- Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations.
- Accomplish operations and organization mission by completing related results as needed.
- Coordinated with professional chefs for products development.
- Manage staff levels, wages, hours, contract labor to revenue.
- Manage relations with key operations vendors.
- Review and approve all operational invoices and ensure they are submitted for payment.
- Communicate all operating policies and /or issues at department meetings.
- Track Vendor pricing, rebates and service levels.
- Serve as primary point of contact when there are customer service, equipment quality accidents or mishaps on site.
- Communicate with Franchise owners related to customers service or Complaints.
- Communicate job expectations, planning, monitoring, appraising and reviewing job contributions.
- Advanced Retail Portfolio was created to enhance the sales of retail products.
- Shortlisting the Super Stockiest, Distributors, Wholesaler etc for distribution channel of retail products.
- Shortlisting and signing up the modern trade as and when needed for LBC.
- Getting all admin related work for retail channel and assigning the same to respective team which reports to me.
Site Manager
Sodexo Hospitality pvt ltd
01.2016 - 09.2018
- Perform and supervise the day-to-day activities and delivery of soft services.
- Plan, organize and coordinate all soft services activity.
- Ensure standards of service detailed in the service level agreement and within the schedules of the contract terms and conditions are achieved, maintained and developed.
- Allotting the staff duties to entire junior managers.
- Daily stock requisition for Sites.
- Check on Hygiene and Sanitation of entire Store and ensuring quality output of the product.
- Check on shelf life of the products and maintaining the quality product is served to the clients.
- Handling Clients complaints and managing database.
- Regular check and maintenance of store.
- Maintaining daily food cost and monthly food cost report.
- Staff briefing on time to time basis.
- Preparing MIS in co-ordination with the accounts.
- Worked on menu planning with cooperate chief.
- Drive service excellence.
Territory Manager
Physis Ventures LLP (Hanuman Coffee House)
04.2015 - 12.2015
- Reporting to Operation Manager.
- Allotting the staff duties to entire junior managers.
- Daily stock requisition for two Stores.
- Check on Hygiene and Sanitation of entire Store and ensuring quality output of the product.
- Check on shelf life of the products and maintaining the quality product is served to the guest.
- Handling guest complaints and managing home delivery database.
- Managing and auditing the weekly and monthly inventories of the store.
- Arranging and planning for monthly ODC's for the Brand.
- Regular check on sales and maintenance of store.
- Maintaining daily sales and monthly sales report.
- Staff briefing on time-to-time basis.
- Preparing MIS in co-ordination with the accounts.
Multi Unit Manager
S. G. Mittal Enterprises Pvt. Ltd (Torrp it up/Burg dog)
11.2011 - 03.2015
- Maintains MIS & Inventory Reports on daily basis.
- Handling Customer Queries & Complaints of outlet.
- Visiting outlet and maintaining regular follow up.
- Was responsible for handling standards as per Company Policy.
- Following Hygiene Practices.
- Controlling food cost of all outlet as per company policy.
- Preparing Cash Report, Food Cost & Packaging Report on Weekly &Monthly Basis.
- Handling outdoor catering i.e. events, exhibitions & corporate sectors, also responsible for opening and closing of outdoor catering, over all set up & operational execution.
- Also responsible to give good service and better quality food to guest in events/outlets.
- Meeting with clients with proper brand presentation with intention to get new Institutional outlet setup in co-operative sector.
- Also make sure every outlet should achieve monthly target intention for Growth of company.
Assistant Manager
Food Land Enterprise Pvt. Ltd (Subway)
06.2008 - 10.2010
- Responsible in assisting the restaurant manager in making a lively and helpful to serve better services to guest.
- Responsible for make sure all company rules and process is followed as Regards to operations, customer service, cash managing, purchasing, Health and safety and management training.
- Also responsible for setting work schedules as per staff.
- Responsible for day to day inventory as per policy.
- Handling opening and closing of restaurants under absence of manager.
- Also responsible in handling food and beverages as per FIFO and LIFO method.
Trainee Squad
Hard Castle Restaurants Pvt. Ltd (Mc-Donald's)
06.2004 - 04.2008
- Was responsible for handling Veg Station and Non- Veg Station.
- Was responsible for handling Food & Beverages.
- Handling Customer Complaints & Queries.
- Provided Training to the New Joiners.
- Received Employee of the Month for Quality Reference Guide (QRG Test)
- Promoted from Crew Member to Five Star within 4 months of Joining.
- Completed Crew Development Programme (CDP) & Management Development Programme (MDP)
Education
S.S.C -
H.S.C - undefined
Gratuate in Commerce -
Bengaluru University
Skills
Sales operations
Strategic planning
Vendor management
Profitability optimization
Interests
Listening Music
Playing Chess
Cricket
Timeline
Operations & Sales Head
A Diabetic Chef
05.2023 - Current
Operations Manager (Retail Operations)
Froozo/ The Food Company
02.2022 - 04.2023
Chief Communication Officer (Franchise/Retail Operations)
Gobble Me Good (Star Boy/London Bubble CO)
11.2018 - 01.2022
Site Manager
Sodexo Hospitality pvt ltd
01.2016 - 09.2018
Territory Manager
Physis Ventures LLP (Hanuman Coffee House)
04.2015 - 12.2015
Multi Unit Manager
S. G. Mittal Enterprises Pvt. Ltd (Torrp it up/Burg dog)
11.2011 - 03.2015
Assistant Manager
Food Land Enterprise Pvt. Ltd (Subway)
06.2008 - 10.2010
Trainee Squad
Hard Castle Restaurants Pvt. Ltd (Mc-Donald's)
06.2004 - 04.2008
H.S.C - undefined
S.S.C -
Gratuate in Commerce -
Bengaluru University
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