Sudarshan Jha
Cloud Engineer
Hyderabad
Summary
Senior Cloud Engineer at Microsoft with deep expertise in Azure solutions. Experienced in designing secure virtual environments, deploying Azure VMs, and managing Microsoft 365 systems. Proficient in Intune, networking, Azure IaaS, and delivering POC/demo solutions. Previously served as a Cloud Engineer with over 10 years of experience at a leading company. Certified in Microsoft Azure and Microsoft 365.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
Work History
Senior Cloud Engineer
Microsoft India (Allegis Services India)
Hyderabad
03.2024 - Current
- Provide advanced technical support for Microsoft Office products (Word, Excel, PowerPoint, etc.).
- Diagnose and resolve complex technical issues, including software bugs, configuration problems, and compatibility issues.
- Analyze error logs, system performance data, and user reports to identify root cause of issues.
- Utilizing tools like Office Deployment Tool (ODT) or Microsoft Endpoint Configuration Manager for package preparation and distribution.
- Diagnosing and addressing issues encountered during deployment phase. Overseeing various installation methods, including Click-to-Run, MSI, and Office Deployment Tool.
- Providing support in cases for Install, Activate, and Upgrade related concerns of Office 365 ProPlus and O365 Portal related support requests pertaining to the Office Apps.
- Collaborate with other engineers, product teams to resolve escalated issues.
- Advocate for customer needs and suggest improvements to enhance product functionality and usability.
- Cross skilled for Intune which includes Device Management, Application Management, Policy Configuration, Endpoint Security, etc.
- Engage with customers through various support channels (phone, email, chat, remote sessions).
- Maintain clear and effective communication with customers, providing updates on issue resolution status.
- Document and share detailed case notes and solutions with customers and internal teams.
- Strive to exceed customer expectations by providing timely and effective solutions.
- Gather and analyze customer feedback to improve support processes and product quality.
Cloud Engineer
Advent Technology
Mumbai
02.2021 - 03.2024
- Create a strategy for establishing a secure and well-managed enterprise environment in Azure
- Deploying & Handling Azure VMs (Windows and Linux) in a highly available environment
- Design virtual networks to support workloads with the highest security and performance
- Work on Microsoft Azure Networking
- Microsoft Azure IaaS Monitoring and Management
- Knowledge of Azure Virtual Desktop
- Provide POC/Demo of Azure solutions
- M365 system administrator (Users, Exchange, Teams, OneDrive, SharePoint)
- Enrolling and managing corporate and BYOD devices using Intune.
- Deploying and monitoring apps via Intune.
- Implementing compliance policies and conditional access in conjunction with Azure Active Directory using Intune.
- Set up accounts and workstations
- Installing and configuring software, hardware and networks
- Monitoring system performance and troubleshooting issues
- Creating system guidelines and manuals for organization
- Running training sessions and workshops for our clients on system processes
Production Coordinator
Prime Focus World
Mumbai
04.2018 - 10.2018
- Administratively manage a team of 25-30 members & monitor their performance
- Achievement of assigned Individual & team's KRAs
- Delivering of performance set by organization to meet client satisfaction standards
- Validating & verifying team attendance at start of shift from application provided
- Allocating shots amongst Team Leads
- Weekly/Monthly presentation of team performance and productivity
Sr. Technical Support Associate (SME)
Concentrix
Mumbai
03.2010 - 10.2017
- Assistance with Internet related issues like no connectivity, slow browsing, unable to browse single/multiple websites
- Assistance with email account issues like email account configuration, creating sub-user email account, password reset for primary account/sub-user account
- Remote support for troubleshooting Internet issues
- Handle 8-10 On the Job Training (OJT) batches for their smooth transition into production
- Analyze the performance of the new team members, give them feedback and take necessary steps to improve their performance
- Perform quality assurance to validate accuracy, coverage and completeness of the information using all available checking tools
- Assisted managers in handling client escalations analyses and replies
Education
Associate of Science - Science
University of Mumbai
Mumbai, India 06.2008 - 03.2009
Skills
Azure Fundamentals
Certification
Certified Cloud Architect, CMS IT Services
Timeline
Senior Cloud Engineer
Microsoft India (Allegis Services India)
03.2024 - Current
Microsoft 365 Certified: Fundamentals, Microsoft, E1FA1153C2BD1080
10-2022
Microsoft Certified: Azure Administrator Associate, Microsoft, EF5515E1FCCD6CEB
08-2022
Microsoft Certified: Azure Fundamentals, Microsoft, 3D07C4CAB5D536DF
03-2022
Cloud Engineer
Advent Technology
02.2021 - 03.2024
Certified Cloud Architect, CMS IT Services
12-2019
Production Coordinator
Prime Focus World
04.2018 - 10.2018
Sr. Technical Support Associate (SME)
Concentrix
03.2010 - 10.2017
Associate of Science - Science
University of Mumbai
06.2008 - 03.2009
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