Sudarshan Kadge

Identity & Access Management (Azure AD / Entra ID & On-Prem AD)

• Managed Hybrid Identity environments using Azure AD Connect, ensuring synchronization between On-Premise AD and Azure Active Directory.
• Administered user lifecycles (creation, modification, offboarding) and group management (Security, M365, Distribution lists) across hybrid environments.
• Configured and enforced Conditional Access Policies and MFA (Multi-Factor Authentication) to secure user sign-ins based on location, device compliance, and risk level.
• Troubleshoot AD replication issues and managed On-Premise GPO (Group Policy Objects) updates affecting user endpoints.

Exchange Online & Messaging

• Managed Exchange Online architecture, including Mail Flow rules, Connectors, and Domain configurations (SPF/DKIM/DMARC).
• Administered Shared Mailboxes, Room/Equipment resources, and delegation permissions for executive support.
• Monitored email hygiene, managing quarantine, spam filters, and anti-phishing policies to maintain high deliverability and security.

Endpoint Management (Intune / MS Endpoint Manager)

• Deployed and managed Microsoft Intune policies for Windows, iOS, and Android devices (MDM & MAM).
• Created and monitored Device Compliance Policies to ensure all endpoints meet security standards (encryption, OS version, password complexity) before accessing corporate data.
• Packaged and deployed applications (Win32 apps, Store apps) to end-users via Intune Company Portal.

Collaboration (Teams, OneDrive, SharePoint)

• Managed Microsoft Teams admin settings, including external access/guest policies, meeting policies, and Teams creation governance.
• Administered OneDrive for Business storage quotas, sharing permissions, and sync client configurations.
• Troubleshoot sync issues between OneDrive/SharePoint and local endpoints.

Security, Compliance & DLP

• Implemented Data Loss Prevention (DLP) policies to prevent sensitive data (PII, Credit Cards, etc.) from being shared externally via Email, Teams, or SharePoint.
• Managed Sensitivity Labels (Azure Information Protection) for classifying and encrypting documents.
• Performed eDiscovery and Content Search operations to support legal and internal audit requests.
• Monitored Microsoft Secure Score and implemented recommendations to improve the tenant's security posture.

Z-Scaler (Operational)

• Provided Level 1 support for Zscaler Client Connector (ZCC) connectivity issues (login errors, performance slowness, tunnel drops).
• Assisted users with access issues to private applications via ZPA (Zscaler Private Access).
• checked URL categorization in ZIA (Zscaler Internet Access) to verify if legitimate business websites were being blocked by policy.
• Collaborated with network teams to gather logs from Zscaler Client Connector for advanced troubleshooting.

• User & License Management: Administered user accounts, assigned licenses, and managed group memberships via the Microsoft 365 Admin Center.
• Exchange Online Administration: Managed recipient objects including shared mailboxes, distribution lists, contacts, and room resources.
• Access Control: Enforced security protocols by configuring Multi-Factor Authentication (MFA) and enabling Self-Service Password Reset (SSPR).
• Outlook Troubleshooting: Resolved L2 connectivity, profile corruption, and autodiscover issues for Outlook Desktop and OWA.
• SharePoint & OneDrive: Managed site permissions, document library access, and troubleshoot OneDrive sync client errors for end-users.
• Security Basics: Handled password resets, MFA registration support, and blocked sign-ins for compromised accounts.

• Hardware & OS Support: Installed, configured, and troubleshot Windows 10/11 OS, desktops, laptops, and peripherals (printers/scanners).
• Ticket Management: Managed incidents and service requests using ITSM tools (e.g., ServiceNow, Remedy), ensuring timely closure within SLAs.
• Software Installation: Deployed and configured standard business applications (MS Office, Adobe, VPN clients, Browsers).
• Network Troubleshooting: Resolved basic connectivity issues related to LAN, Wi-Fi, DNS, and VPN access.
• Remote Assistance: Provided remote technical support to users via tools like RDP, TeamViewer, or AnyDesk.
• Asset Management: Handled inventory tracking, new user hardware setups, and asset decommissioning.
• Patch Management: Ensured all endpoints were compliant with the latest OS patches and antivirus updates.

Hardware & OS Support | Ticket Management | Software Installation | Network Troubleshooting | Remote Assistance | Asset Management | Patch Management:

Hardware & OS Support | Ticket Management | Software Installation | Network Troubleshooting | Remote Assistance | Asset Management | Patch Management:

Hardware & OS Support | Ticket Management | Software Installation | Network Troubleshooting | Remote Assistance | Asset Management | Patch Management: