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Motivated and detail-oriented IT Support Engineer (Fresher) with hands-on knowledge of hardware troubleshooting, Windows OS installation, basic networking, and Hindi & English typing. Seeking an entry-level role to support IT operations, improve system reliability, and grow professionally.

Being a seasoned online work professional with 13 years of experience working for diverse professionals in the Real Estate Industry, about same years of experience in social media marketing and since 2010, such work experiences are extensive to have worked on various complex online projects already.
The wonderful opportunity to had worked for Realtors, Real Estate brokers and Investors that are mostly in the US, helping them with various admin tasks; as a transaction coordinator; in helping them with their marketing materials like brochures, flyers, posters, banners, tarpaulin and videos using Adobe Premiere Pro; and managing their Real Estate and ID X-integrated company websites are overwhelming.
And the experiences working as a project manager for a company from the web design and development industry and also with a digital marketing agency respectively from the USA and from Canada respectively are couple of the most challenging jobs but were unique and equally strong experiences for me.
My skills in extensive web development is advanced, and a must to mention that I am an expert in Graphic Design using Adobe Photoshop, Illustrator and its related products; I have an expert skill in front-end Wordpress development, I know Joomla as well on an intermediate level, I can definitely help with Web Hosting & Management. I have advanced skills with HTML and CSS.
I am an expert in Lead Generation, Research, CRM Management, Email Marketing, SaaS management like Zoho, Trello, Slack, Asana, etc. and I am very knowledgeable in Social Media Management. I have excellent people and interpersonal skills, organizational skills, computer skills, and its counterpart. I am able to work independently and efficiently.

Organized and motivated Cisco Certified Network Associate (CCNA) with three years of experience in network administration. Efficient at deploying and managing LAN/WAN networking infrastructure and performing troubleshooting activities. Proven record of excelling in fast-paced, deadline-oriented environments. Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.

Professional Experience and Certifications:
With extensive professional experience as an IT Support Technician, I currently hold a CompTIA A+ certification and am actively pursuing the CompTIA Network+ certification. My expertise lies in organizational development through staff training, and I excel in team environments, dedicated to achieving organizational goals and fostering motivation among team members.

Technical Skills and Proficiencies:
My proficiencies encompass software installations for Microsoft and Apple, hard drive wiping, computer repairs and upgrades, hardware installation, and desktop unlocking. My background involves installing, maintaining, and repairing systems and components, ensuring equipment safety and performance through meticulous inspections and corrections.

I aim to contribute to organizational development and staff training in the Information Technology Networking (ICT) sector. I am committed to continuous learning and staying abreast of industry trends to drive organizational success.

Strengths and Approach:
Regarded for reliability, professionalism, and hands-on experience in monitoring and servicing systems with robust troubleshooting abilities, I possess strong technical skills, problem-solving abilities, and the capacity to manage projects while collaborating effectively with teams. Employing a results-oriented approach, I leverage analytical thinking and creativity to deliver impactful solutions in fast-paced environments.

Additional Experience:
Additionally, I bring extensive experience in technology-related roles, proficient in software development, system administration, and technical support, with adept problem-solving skills and a focus on optimizing performance. Furthermore, I am capable of managing projects and collaborating effectively with teams, with a dedication to providing every customer with a positive and memorable experience.

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Sudarshan Kumar

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RM (DM-I)

Executive RM

SBDM

Business development manager

District Co-ordinator cum Master trainer

Education

BE - COMPUTER SCIENCE

Intermediate - PCM

Matric - PCM