Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sudarshan M

Bangalore

Summary

Proven expert in customer account management and multitasking, I excelled at PayPal India Pvt Ltd by swiftly resolving customer issues, enhancing satisfaction levels. My ability to build strong relationships and educate customers on products stands out, showcasing my commitment to excellence and teamwork without exceeding a 100% success rate in sales quota achievement.

Overview

10
10
years of professional experience

Work History

Customer Solutions Agent

PayPal India Pvt Ltd
Bangalore
09.2021 - Current
  • Resolved customer issues quickly and efficiently while maintaining a professional demeanor.
  • Provided customer service to clients by responding to inquiries and requests via phone, email, and chat.
  • Participated in training sessions related to new products or services offered by the company.
  • Developed strong relationships with customers through effective communication skills.
  • Followed up with customers after resolution of their issues to ensure satisfaction.

Subject Matter Expert

Unacademy online education
Bangalore
09.2020 - 09.2021
  • Resolved escalated customer issues in a timely manner while maintaining positive relationships.
  • Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
  • Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
  • Created detailed reports on project progress, metrics, and results for stakeholders' review.

Customer Service Executive

24[7].ai
Bangalore
01.2015 - 09.2020
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Responded promptly to emails sent by customers seeking assistance.
  • Provided prompt and courteous service to customers via phone, email, and chat.

Education

B.com - Commerce

RBANMS First Grade College
Bangalore
01-2014

Seventh Day Adventist High School
Bangalore

Seshadripuram First Grade College
Bangalore

Skills

  • Multitasking Abilities
  • Rapport building
  • Sales quota achievement
  • Customer account management
  • Product education
  • Policy adherence
  • Goal setting
  • Teamwork
  • Self motivation

Accomplishments

  • Received spot award for best performance in 2022
  • Received top performer award in Unacademy for 5 consecutive months

Languages

English
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
kannada
Intermediate (B1)
B1

Timeline

Customer Solutions Agent

PayPal India Pvt Ltd
09.2021 - Current

Subject Matter Expert

Unacademy online education
09.2020 - 09.2021

Customer Service Executive

24[7].ai
01.2015 - 09.2020

B.com - Commerce

RBANMS First Grade College

Seventh Day Adventist High School

Seshadripuram First Grade College

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Sudarshan M