Summary
Overview
Work History
Education
Skills
Interests
Disclaimer
Personal Information
Timeline
CustomerServiceRepresentative

Sudarshan Shetty

Banking
Bandra east

Summary

Enhance experience for greater organization skills & to make a career with a reputed company that will leverage my experience, enthusiasm and learning to allow development, commitment and results

Overview

18
18
years of professional experience
4
4
Languages

Work History

Team leader in Calibration Support Compliance

JP Morgan
10.2022 - Current
  • Currently working as a Team leader in Calibration Support Function.
  • Managing activities like Joiners, Leavers, and Attendance tracker for the Team.
  • Managing calibration testing programs like Tier2, Good guy, Block/Reject Emails which includes complete end to end testing, providing weekly updates, Analyses the results, manage the databases, and reports the results by Preparing Deck to be presented in the Governance Forum.
  • Handling additional responsibilities like doing Checker and QA for few Programs, Report and findings if any.
  • Provide regular feedback to the Team in case of any error or incorrect Escalation.
  • Conduct sessions for Team on Low Quality Escalation (LQE) and Guidelines to fill the understanding gaps if any and also keep team updated on new changes if any.
  • Coach and cross train colleagues to handle Data Base preparation and present LQE session which can help them to improve their knowledge and presentation skills.
  • Make sure that day to day assignment for Team are well managed.
  • Have provided a high level overview to Senior Leadership on calibration related programs managed by us.
  • Make sure the every this is documented and organized in a way that we are Audit Ready.
  • Also was selected as a TRAINER to train the new joinee in the production team. Got opportunity to train the new joinee which included the manager and Vice President.

Senior Team member in OFAC Sanction

JP Morgan
10.2017 - 10.2022
  • Worked as Senior team member in OFAC and Fraud Utility.
  • Responsibility screen payments/SWIFT in accordance with OFAC policies procedures practices to ensure compliance with laws and Regulations.
  • Escalation alerts generated by database against various watch list like OFAC Master list SDN Sanction list.
  • Followed all Regulatory rules and AML regulations with zero errors.
  • Managing and monitoring proper cut off and ensuring no delays also Turn around time.
  • Was a part of Learning and Development team for taking regular training sessions for new joiners with Low quality escalation training.
  • Also was part of funcy council for managing fun related activities on floor and organizing Reward and Recognition for the team.
  • Monitor real time queues and identify high risk transactions regularly with due diligence.
  • Verification and processing of payments.
  • Working on various payment platforms like Actimize.
  • Handling inbound and outbound calls for payments fraud or wire.
  • Identify fraudulent transactions and cancellation.
  • Completing the queues as per Service Level Agreement.
  • Interaction with bank or customer to confirm legitimate of payment.
  • Monitor customer and transactional records to identify unauthorized transaction and fraudulent account.
  • Ensure confidentiality of all information collected during investigation.
  • Giving system improvement ideas to avoid fraudulent activity.
  • Reporting suspicious activity to Manager.

Senior Investigation Officer

Serco Global Services
01.2011 - 10.2017
  • Checking 103 and 202 inward and outward instructions before effecting payment and carrying out investigation as per the query received (that would be return of funds, UNAP, RECALL, BCNR query etc).
  • Coordination with different banks via MT swift messages for queries, agent bank updates.
  • Sorting payments according to Currency, Value dates, Business units and ensuring payments received prior to cut-off times are processed the same day.
  • Prioritizing Urgent and High value cases to avoid any further escalation.
  • Quality checking Telegraphic Transfer payment instructions provided by the customer for discrepancies and ensuring that the payment is authentic and not fraudulent.
  • Processing outward and inward payments for multi-currencies.
  • Co-ordination with the Nostro teams for discrepancies in nostro entries.
  • Conducting 'on the job' training for new members of the team in Quality checking, the referral process.
  • Sending swift to the bank in cases where there are queries relating to payments.
  • Checking for status of funds to be returned or recalled accordingly.
  • Querying the banks via Swifts MT formats and also querying other relevant departments.
  • Good knowledge about MT103 and MT202 instructions.
  • Good knowledge about applications like EPA, GPP UK, GPP EU, Full serve, SOLD and swift messages.
  • Verifying swifts on system, and ensuring timely escalations of payments and swifts within the deadline.
  • Solving queries of the qualifiers executing the payments, updating errors and providing feedback to the qualifiers.
  • Allocation of work to the other verifiers of the team and ensuring all the payments are verified before cutoff and monitoring urgent emails.
  • Providing cross training to the teams as part of contingency.
  • Reviewing aged cases and taking proper action in order to resolve the cases on time.

Service Advisor

HSBC
08.2007 - 01.2011
  • Catering to Personal Banking customers financial need.
  • Handling customers queries related to remittances.
  • Handling customers complaint calls and follow up to ensure first time resolution.
  • Creating awareness and up selling of various banking products for higher revenue.
  • Mentoring newly trained phone banking officers on the production floor.
  • Also was promoted in home loan Anti Attrition Department where my job was For quick resolution to retain home loan customers. Was captain for the team for the month handling the team of 6 CSR.

Education

B Com. - undefined

Chetana Hazarimal college of Arts and commerce

HSC - undefined

Chetana Hazarimal college of Arts and commerce

SSC - undefined

Cardinal Gracias High School

Skills

Microsoft Excel

Interests

Cricket
Trekking

Disclaimer

I hereby declare that the above mentioned information is true to the best of my knowledge.

Personal Information

  • Date of Birth: 05/28/81
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Timeline

Team leader in Calibration Support Compliance

JP Morgan
10.2022 - Current

Senior Team member in OFAC Sanction

JP Morgan
10.2017 - 10.2022

Senior Investigation Officer

Serco Global Services
01.2011 - 10.2017

Service Advisor

HSBC
08.2007 - 01.2011

B Com. - undefined

Chetana Hazarimal college of Arts and commerce

HSC - undefined

Chetana Hazarimal college of Arts and commerce

SSC - undefined

Cardinal Gracias High School

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Sudarshan ShettyBanking