Summary
Overview
Work History
Education
Skills
Professional Highlights
Certification
Accomplishments
Personal Information
Timeline
Generic

SUDARSHAN SINGH

Summary

Results-oriented Software Delivery Manager with 10+ years of experience in the BFSI domain. Seeking to leverage my expertise in project management, stakeholder engagement, and business analysis to drive successful project deliveries and enhance operational efficiencies.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Software Delivery Manager

Sumeru Solutions
07.2018 - Current
  • Led project activities from conceptualization to deployment, ensuring alignment with client requirements and business goals
  • Managed various IT projects to meet deadlines and customer requirements.
  • Monitored and tracked project progress to support timely completion.
  • Established and enforced project timelines and deadlines.
  • Created and implemented contingency plans to address potential risks.
  • Coordinated with external vendors to deliver IT project components.
  • Developed and introduced IT strategies to improve operational efficiency.
  • Resolved staff conflicts and identified potential areas of improvement.
  • Delivered projects for key BFSI clients such as Federal Bank, DBS Bank, Bank of Baroda, and Nissan Finance
  • Coordinated with cross-functional teams to drive continuous improvement and ensure high-quality deliverables

Business Analyst

Concentrix India
08.2016 - 07.2018
  • Gathered and analyzed requirements through interviews, workshops, and documentation reviews
  • Acted as a change coordinator, managing application and tool changes
  • Facilitated meetings between clients and technical teams to explore solutions and process improvements
  • Created Functional Requirement Documents (FRDs) and Use Case Documents
  • Conducted UAT for applications like Action Tracking System, Training Tracker, and Incident & Measurements Compliance Calendar.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

Business Analyst

Optical Fusion
01.2016 - 07.2016
  • Coordinated with resources throughout the development lifecycle to ensure timely project completion
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Interfaced with internal business users and IT development groups to align expectations and manage changes
  • Conducted analysis for business applications and developed plans to meet business objectives.

Associate Business Analyst

Maprole Technologies
07.2011 - 05.2013
  • Evaluated business processes and identified areas for improvement
  • Conducted requirements analysis and documented findings
  • Communicated insights and plans to cross-functional teams and management
  • Led user acceptance testing and prioritized initiatives based on business needs.
  • Organized daily tasks for better efficiency and use of resources.

Education

MBA in Marketing -

AISECT University
01.2015

BE in Information Technology - undefined

AVIT VMU University
01.2011

Skills

  • Agile, JIRA, ClickUp
  • Scope Management
  • Project Scheduling
  • Technical understanding
  • Documentation And Reporting
  • Project Management
  • Risk identification and Mitigation planning
  • Resource Planning
  • Budget and Cost Control
  • Deliverable Tracking
  • Project Planning and Prioritization
  • Excellent Communication

Professional Highlights


  • Successful Project Delivery: Demonstrated ability to consistently deliver projects on time, within scope, and within budget.
  • Stakeholder Management: Proven track record of effectively managing relationships with stakeholders at various levels, ensuring alignment with project objectives and expectations.
  • Team Leadership: Strong leadership skills with the ability to motivate and guide cross-functional teams toward achieving project goals and objectives.
  • Risk Management: Expertise in identifying, assessing, and mitigating project risks, resulting in minimized disruptions and enhanced project outcomes.
  • Process Improvement: Implemented process improvements and best practices to streamline project workflows, increase efficiency, and optimize resource utilization.
  • Budgeting and Resource Allocation: Skilled in budget planning, cost estimation, and resource allocation to maximize project ROI while adhering to financial constraints.
  • Quality Assurance: Ensured the delivery of high-quality solutions by implementing rigorous quality assurance processes and standards throughout the project lifecycle.
  • Communication and Reporting: Excellent communication skills with the ability to effectively communicate project status, issues, and milestones to stakeholders through comprehensive reporting and presentations.
  • Change Management: Proficient in managing change initiatives and adapting project plans to accommodate evolving business requirements and priorities.
  • Vendor Management: Experience in selecting, managing, and collaborating with external vendors and suppliers to augment project capabilities and deliverables.

Certification

  • Business Analysis Training, Winprotech EEP for IIBA Canada (32 CDU's)
  • PMI-PMP Training, StarPmo (32 PDUs)
  • PMI-ACP Training, StarPmo (16 CDUs)
  • Asp.net Training, Brain Shaper, New Delhi

Accomplishments

  • Recognized with the "Employee of the Quarter" award twice at Concentrix.
  • Awarded "Star of the Month" for Project Discover at Concentrix.
  • Received "Employee of the Quarter" at Sumeru Solutions.

Personal Information

  • Date of Birth: 08/02/87
  • Marital Status: Married

Timeline

Software Delivery Manager

Sumeru Solutions
07.2018 - Current

Business Analyst

Concentrix India
08.2016 - 07.2018

Business Analyst

Optical Fusion
01.2016 - 07.2016

Associate Business Analyst

Maprole Technologies
07.2011 - 05.2013

BE in Information Technology - undefined

AVIT VMU University

MBA in Marketing -

AISECT University

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SUDARSHAN SINGH