SUDARSHANA S
KOTTUR
Summary
Dynamic customer service professional with a proven track record at IDFC FIRST BANK LTD, excelling in conflict resolution and customer retention. Skilled in regulatory compliance and adept at building strong relationships, I drive loyalty and satisfaction through strategic engagement and effective communication. Committed to enhancing client experiences and achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Assistant Customer Service Manager
IDFC FIRST BANK LTD
KOTTUR
05.2022 - Current
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Drove customer escalations to resolution by engaging directly with clients.
- Assisted customers with inquiries, complaints and feedback.
- Maintained records of all customer interactions and transactions.
- Developed and implemented strategies retain customers and drive loyalty.
Personal Banker
YES BANK LTD
Bangaluru
10.2020 - 04.2022
- Advised customers on various financial products available from the bank.
- Identified transaction errors for unbalanced debits and credits.
- Prepared bank deposits, general ledger postings and statements.
- Executed wire transfers of funds in compliance with banking best practices.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
Trainee
Vikas Souhardha Co-operative Bank ltd
KOTTUR
02.2018 - 09.2020
- Collaborated with senior team members to master job-related tasks and responsibilities.
- Contributed to brainstorming sessions for innovative marketing campaign ideas.
- Analyzed consumer needs to develop appealing products and services for broader market.
- Monitored operations and reviewed performance metrics to assess company effectiveness.
- Fostered positive relationships with staff and management to enhance teamwork.
Education
M.Sc. - PHYSICS
Vijayanagara Sri Krishna Devaraya University
Ballari06.2016
B.Sc. - PMCs
Sri Kottureshwara College
KOTTUR05.2014
Skills
- Fundamental of Computers
- Customer service
- MS Office
- Internet Applications
- C
- Customer retention
- Regulatory compliance
- Conflict resolution
- Team leadership
- Relationship building
- Reporting and documenting
- Decision-making
Accomplishments
Have did project work during Master’s Degree course, titled 'Synthesis and Characterization of ZnO and ZnS Nanoparticles'.
Languages
English, Kannada, English, Hindi, Kannada, Telugu
Conferences Workshops
Karnataka Science and Technology Academy National Conference on 'Impact of Science and Technology on Society and Economy', VSK University Ballari, India, 03/08/17
Personal Information
- Specialization: Solid State Physics
- Father's Name: Veeranna S A
- Mother's Name: Manjula K S
- Date of Birth: 09/10/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Customer Service Manager
IDFC FIRST BANK LTD
05.2022 - Current
Personal Banker
YES BANK LTD
10.2020 - 04.2022
Trainee
Vikas Souhardha Co-operative Bank ltd
02.2018 - 09.2020
M.Sc. - PHYSICS
Vijayanagara Sri Krishna Devaraya University
B.Sc. - PMCs
Sri Kottureshwara College
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