Sudarshana Sangma

• Spearheading and orchestrating comprehensive project initiatives, encompassing strategic foresight, meticulous scheduling, proactive risk mitigation, accurate budgeting, dynamic change management, optimal resource allocation, utilization and realization tracking, decisive issue resolution, and rigorous project governance.
• Directing and overseeing the meticulous management of Adverse Event, Serious Adverse Event (SAE), and Suspected Unexpected Serious Adverse Event (SUSAR) reporting processes for clinical and post-marketing studies.
• Compiling and delivering operational and performance metrics to Senior Leadership on a regular basis, while addressing additional ad hoc data requests with precision and efficiency.
• Collaborating closely with Customers, Clinical Team, Data Management Team, and Regulatory team, serving as the lead representative in organizing and communicating on pharmacovigilance matters, as required.
• Driving strategic initiatives in partnership with the leadership team, including RFIs and RFPs, to align with organizational goals and customer expectations.
• Identifying and addressing potential process and system gaps impacting regulatory or SLA metrics, proactively working with customers to implement effective solutions.
• Partnering with functional leads within Safety to identify automation opportunities and share innovative ideas for process improvement.
• Enhancing organizational efficiency by optimizing existing processes and procedures to strengthen internal capabilities and sustain long-term growth.
• Improving process tools and systems, monitoring performance, and initiating corrective actions to ensure continuous improvement.
• Participating in multiple functional initiatives to establish centers of excellence and niche service lines.
• Leading cross-functional teams to achieve project milestones and deliver high-quality results.
• Building and retaining high-performance teams by recruiting, mentoring, and developing skilled professionals.
• Leading, motivating, and supporting large teams in time-sensitive and demanding environments, including creating and implementing career development plans.
• Implementing and developing operational standards, policies, and procedures to ensure consistency and excellence.
• Providing strong leadership to enhance team productivity and morale, fostering a collaborative and results-driven culture.
• Reducing costs, optimizing resource allocation, and improving efficiency in project management.
• Demonstrating exceptional adaptability in navigating complex situations and rapidly changing environments with ease.
• Increasing customer satisfaction through timely project deliveries and seamless communication.
• Conducting performance evaluations, managing compensation, and overseeing hiring to maintain appropriate staffing levels.
• Enhancing team performance through regular coaching sessions, focusing on individual strengths and areas for improvement.

Growth Path:

• Feb 2008-Oct 2009 as Associate Operations Specialist
• Oct 2009-Mar 2011 as Operations Specialist
• Mar 2011-Sep 2013 as Senior Operations Specialist
• Oct 2013-May 2014 as Operations Specialist Associate Manager