Sudeb Ghosh

• Managed user accounts, permissions and group policies for optimal system security
• Installation, configuration and monitoring new system features, services based on user needs over 300 servers on daily basis.
• Active participation in support of OpenStack, Azure Cloud & manage 4-6 Daily calls with customers.
• Creating VM, VNET, Loadbalancer, Implementing NSG Rule, Deploying application on Microsoft Azure infrastructure as desired by customer.
• Installation of CentOS, RHEL, Ubuntu OS on desired servers.
• Handling customer escalation & taking action on the same with in SLA.
• Troubleshooting components & services of Openstack & Understanding of Keystone, Nova, Cinder, Glance, Neutron, Horizon Dashboard services.
• Creating New Host on Openstack Private cloud environment based on customer demand.
• Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
• Received Customer Appreciation mail for great support provided for Public Cloud(Azure) which resulted to get more project from the same customer with 3 other subscriptions which has a good impact in business point of view.
• CSAT improved from 3/10 to 9/10 after my engagement in the project of Public Cloud(Openstack)

· Active participation in Cloud Computing Environment using OpenStack

· Creating Server as desired by Application team

· Troubleshooting Openstack components & services

• Evaluated existing procedures and made proactive adjustments to meet changing demands.
• Supported business objectives by seeking out new customers and networking at key events.
• Coordinated engineering team for projects in commercial and industrial development.
• Facilitated installation & Integration processes to deliver project requirements on time.
• Managed and monitored installed systems for highest level of availability.

• Planned, designed, and scheduled phases for large projects.
• Managed projects from procurement to commission.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.

• Attended meetings and took on leadership role as point of contact or stakeholder for projects.
• Established and implemented policies, procedures and technologies to support system integrity.
• Liaised with production support team to coordinate production issues and opportunities for improvement.
• Recommended system modifications to improve efficiency, reliability and performance.